Assist in
handling upset customers, conflicts and challenging situations.
Not exact matches
Talking with
customers sometimes included
handling of complaints: A good portion of our
customers are people who have lost loved ones and could be stressed or
upset.
For example: Tell me about a situation in which you had to deal with a very
upset customer, how you've
handled the case and why.
I have plenty of experiencing
handling customer issues, and have been praised consistently for my cheerful service even when patrons are
upset.
The course groomed me in areas about teamwork, managing
upset customers, complaint
handling,
customer greeting, invoice keeping, inventory maintenance and management of conversational flow.
Another way is to show that you are able to
handle stressful interactions with the public is to show case your previous experience where you had to deal with the public, or provide
customer service, or
handle angry,
upset customers.
Effectively interacted with key members of management in order to resolve inquires concerning First Consumers National Bank credit cards and
upset customers handled by other corporate call centers.