Sentences with phrase «help desk operations»

Experienced in Help Desk operations and self - help documentation.

Decisive, solutions - focused, and results - oriented professional with demonstrated experience in IT technology assistance, help desk operations, and migration initiatives for hardware / software installation, client training, and end - user assistance garnering greater revenue gains.

As a highly skilled IT professional with expertise in Help Desk operations, I offer expertise that will benefit your organization.

Oversaw the transition and integration of Valeant's held desk support into Xerox's current help desk operations.

Core Competencies Professional Development • IMT Professional Development • Learning Plan & Coordination • Vendor Relations • Contract Management • Quality Assurance • AM15.01 Policy & eConsultant2 Application • IT Training SAP / IRIS Expert Web Operations • Training Delivery • Help Desk Operation Applications • IT Staffing • End User Documentation • Training Procurement • Consulting Services • Public Relations • Project & Program Leadership Program Development • Training Design & Delivery • Group Facilitation Communication • Business Development Client Relations • Project Management • Team Leadership • Resource Optimization

Not exact matches

You have a client - facing 24/7 help desk and Network Operation Center.

The Company has staffing capabilities in the areas of mainframe and mid-range computer operations, personal computers and client - server support, internet and e-commerce operations, voice and data communications (including local and wide area networks) and help desk support.

In addition to development, the EPPE team conducts operation and maintenance to existing functionality and runs the EPPE Help Desk to assist application users...

DSC helps businesses with logistics and supply chain management and is currently hiring for a variety of positions nationwide, including human resource manager, recruiter, transportation operations coordinator, service desk manager and carrier sales representative.

Provided computer help via telephone communication with end - users while manning the desk support operation.

Dental assistant's common job responsibilities are attending the patients at the help desk, searching for their medical history documentation, giving primary level information about a case to the dentist, assisting dentist in actual diagnosis / operation process, interacting with the patient, looking after billing section and other documentation.

The Help Desk Analyst supports 6000 restaurants nationwide and troubleshoots first and second level field calls regarding operations and computer systems (including hardware and software).

Career Objective: Seeking a help desk technician position at «StarTrek IT Solutions,» to perform repair and maintenance of computer and network systems and ensure daily operations are run without any interruption.

Provide top quality help desk technical advice and responses towards maximizing performance of business operation.

Directed the operations and maintenance including help desk support for the agency utilizing a waterfall approach for three annual major system releases and a ticket - based support system according to agency service - level agreements.

Coordinated help desk support operations with IT support teams of engineers, administrators, and managers in all offices worldwide managing the implementation of help desk related service level agreement SLA in compliance with industry standards to allow these teams to support external customers.

They help computer users at the IT Department help desk, install personal computers» hardware and associated software necessary for operations the organization.

Assistant Director — Information Technology, 07/2007 — 06/2010 Provided support operations for the District's technology services, including the help desk, field technicians support, software licensing control and classroom and library support.

• Establishes protocol for IT Services that comply with PACCAR Corporate strategy and ITD • Executes operating goals for Division IT strategies • Manages 5 person help desk team • Manages 8 person dealer - facing help desk team • Manages 7 person global client operation team • Develops and oversees annual $ 7M operating budget • Develops and oversees annual $ 2M to $ 7M capital budget • Interviews, hires and trains incoming technical staff IT Director, September 2005 — December 2012 GroupHealth — Tukwila, Washington

People from all backgrounds seeking part time or full time opportunities in the following areas are encouraged to inquire about our program: sales, customer service, part time, manager, accounting, clerical, management, computer, engineer, human resources, driver, security, administrative assistant, purchasing, medical, administrative, receptionist, retail, maintenance, warehouse, education, finance, director, telecommunications, real estate, engineering, insurance, data entry, project manager, information technology, part time, printing, technician, legal, automotive, teacher, winter, banking, analyst, nursing, restaurant, controller, network, environmental, nurse, design, quality, safety, secretary, office, assistant, hotel, accountant, vice president, medical assistant, transportation, supervisor, general, advertising, writer, social services, java, all, graphic, mba, holiday, office manager, communications, sales manager, admin, mortgage, social work, training, cms, attorney, research, payroll, oracle, executive assistant, paralegal, courier post, drivers, pharmaceutical, operations, president, web, Rn, law enforcement, autocad, health care, executive, food, production, chef, cad, project management, tax, auto, editor, hospitality, hvac, pharmaceutical sales, it, collections, Spanish, unix, are buyer, facilities, professional, mechanical, bartender, help desk, travel, logistics, call center, truck driver, inventory, financial analyst, computers, pharmacist, police, teaching, counselor, chemist, plant manager, photography, bookkeeper, medical sales, electrical engineer, health, trader, bilingual, business analyst, recruiter, cfo, accounts payable, sports, cashier, financial, music, social worker, publishing, project, support, business development, lpn, welder, clerk, technical, quality assurance, government, distribution, secretarial, sales management, mental health, nanny, child care, registered nurse, cna, Japanese, technical support, administration, property manager, cook, shipping, pharmacy, coordinator, entertainment.

Tags for this Online Resume: help desk, operations, physical relocations, project management, workforce optimization, industrial engineering

Tags for this Online Resume: Apple, Troubleshooting, Credit Card, Customer Service, Help Desk, Help Desk Support, Imaging, Microsoft Windows, Point Of Sale (Pos), Support, customer service, call center, retail, customer service representative, support, IT, operations

Tags for this Online Resume: Call center, Tier 1 Help Desk Support Technician, Operation Supervisor, Customer Services

Tags for this Online Resume: Operation Services Delivery, Infrastructure Services, Global Infrastructure Delivery, Strategic and Tactical, Business Development, Data Center Call Centers Management, Shared and Managed Services, ITIL, PCI, Virtual, Cloud, Global, Account, Client, Delivery, Services, support, Profit, loss, IT, information technology, infrastructure, application, Help desk, Managed Services, Shared Services, Contract management, SLA, OLA, KPI, resource management, Data Center, ITIL, global, Client, Service Delivery, Service Support, Service provider, Profit, Infrastructure service support, application service support, ITIL, Shared Services, Managed Services, Contract Management, SLA, OLA, Director of Services, DIrector of service delivery, VP of Service Delivery, outsource, Support Center

Tags for this Online Resume: IT Operation, IT Help Desk, IT Service Desk, IT Supervisor, IT Manager, Mainframe, Midrange, Tandem, i - series Operations, AS - 400 Operations, Disaster Recovery, Media Library, Tape Library

Project manager and senior business analyst with 6 years in Television media, over 10 years in e-commerce, 10 years of experience in healthcare I.T. from payer and provider sides, 5 years as Project Management Office Director, 5 years of operations management experience (managing an I.T. department of over 40 people with responsibility for systems, operations, production support, help desk and business continuity), and 3 ye...

Established skills in problem resolution, customer relationship building, administrative support, leadership, data center and network operations, application resolution support, customer service and IT help desk, teamwork, training, change managemen...

Perform Special projects and / or other duties assigned by the Operation Manager / Pharmacy Help Desk Call Center Supervisor.

Summary information technology leader / executive with a proven track record of accomplishment in multiple platform operations management, incident & release management, project management, applications development, system & application migrations / upgrades, Six Sigma methodology, and help desk development / operations / troubleshooting.

Procured hardware / software for business operations and supervised Help Desk personnel located locally and in Uruguay.

Trained in the following areas: Help Desk Administration, Network Operations Center & Secure Operation Centers, Information Technology Consulting, Supervisory Skills, User Management, International Traffic at Arms and Assurance Engineering.

SUMMARY: Accomplished Senior Help Desk professional with 15 + years in computer operations, technical and help desk suppHelp Desk professional with 15 + years in computer operations, technical and help desk suppDesk professional with 15 + years in computer operations, technical and help desk supphelp desk suppdesk support.

Professional Experience Boston Scientific Corporation (St. Paul, MN) 2005 — Present Director, Manufacturing Information Systems • Direct cross-functional teams on development and support projects valued in excess of $ 32 million • Responsible for the implementation of manufacturing execution systems world - wide • Hire, train, supervise, and review project management team ensuring efficient and effective operations • Set and strictly enforce departmental budgets, workflows, action plan, and project deadlines • Develop and implement new technologies, systems, and processes to streamline manufacturing operations • Build and strengthen strategic relationships with business partners, contractors, and industry leaders • Launch enterprise - wide asset management (EAM) system in three countries and four manufacturing plants • Develop long range strategic plan for key manufacturing systems including Manufacturing Execution Systems (MES) • Work in both matrix and functional environments and facilitate continuous improvement and adoption of best practices • Launch and maintain effective engagement and process alignment strategy among international customers • Successfully design and launch IS - wide employee training and development program • Design and implement 24 × 7 information technology help desk for manufacturing applications • Serve as director of the University of Minnesota intern recruitment program • Consistently recognized and promoted for excellence in project and personnel management

Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Facilitated working relationships with co-tenants and building management.Made copies, sent faxes and handled all incoming and outgoing correspondence.Created weekly and monthly reports and presentations.Organized files, developed spreadsheets, faxed reports and scanned documents.Properly routed agreements, contracts and invoices through the signature process.Managed the day - to - day calendar for the company's senior director.Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Coordinated meetings with other department managers and served as main liaison between sales and field staff.Scheduled and confirmed appointments for entire management team.Provided support for CEO and sales team in managing operation work flow.Successfully established effective systems for record retention by creating database for daily correspondence tracking.Developed more efficient filing systems and customer database protocols.Qualified competitive subcontractor bids prior to execution of contracts.Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties.Accurately provided status information on project progress to the project management.Monitored the safety of all construction activities, making on - site personnel safety the top priority.Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols.Increased the employee base by 50 % to meet changing staffing needs.Advised managers on organizational policy matters and recommend needed changes.Conducted new employee orientation to foster positive attitude toward organizational objectives.Directed personnel, training and labor relations activities.Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work - related problems.

Professional Experience Marine Corps Network Operations Security Center (Quantico, VA) 12/2008 — Present Information Technology Project Manager • Serve as Project Manager responsible for Network Enterprise Services strategic plans and process development • Tasked with the engineering and design of enterprise services for the largest IT project facing the Marine Corps • Oversee project acceptance, manage third party contractor relations, identify requirement gaps, evaluate integration requirements, document solutions, and facilitate the turnover to the operations group • Administer email messaging system, active directory infrastructure, storage area networks, and virtual server infrastructure • Additional systems of responsibility include DMS (Defense Messaging System), DAR (Data at Rest, Guardian Edge's enterprise encryption), HBSS (Host Based Security System), MOSS 2003/2007 (Microsoft SharePoint), SCOM (System Center Operations Manager, Enterprise Event Monitoring) • Provide full time Tier II & III Help Desk Support for the ~ 50,000 users in both the classified and unclassified networks • Directly manage subordinate IT supervisors determining workflow and ensuring efficient and effective operations • Serve as a member of external boards, committees and working groups representing the USMC and the MCNOSC • Champion the MCNOSC's adoption of the ITIL (Information Technology Infrastructure Library) processes, implement the MCNOSC's Change Management Process, and establish the first enterprise level Change Management Approval Board • Serve as Project Manager during the Marine Corps first implementation of HBSS on the classified and unclassified networks • Responsible for the Marine Corps» Network Consolidation of the SIPRNet involving the collapsing over 36 separate Active Directory Domains into one forest and a single domain structure and the migration of over 300 servers and every workstation on the USMC SIPRNet

Help Desk (1999 — 2000) • Responsible for software updates, OS issues, network issues, user training, and daily system operations • Implemented the use of network installs to streamline processes • Managed security within Windows NT system and Novell Netware Systems • Oversaw Linux systems and migrated systems to a standard windows platform • Consistently recognized and promoted for excellence in management and technical skills