Customers who received two or more quotes have a
higher satisfaction rating — 844 — than the 825 score of those who got just one, according to J.D. Power's annual Mortgage Origination Satisfaction Study, which included
satisfaction rating — 844 — than the 825 score of those who got just one,
according to J.D. Power's annual Mortgage Origination
Satisfaction Study, which included
Satisfaction Study, which included refinancing.
Receptionist — Somers Services & Supplies, Denver, CO — 6/2013 — Present • Maintain an intricate telephone switchboard in a
high - volume environment, consistently offering prompt and professional service to callers • Use a friendly and professional tone to greet all arriving clients, determine the reason for their visit, and connect them with the appropriate department in a timely manner • Overhaul the company's entire filing system, transitioning from paper to electronic records, and increasing daily productivity by 40 percent • Succeed in retaining important clients by resolving complaints and account issues and providing continual correspondence through telephone and email with a same - day response policy • Organize the manager's schedule regarding conferences, appointments, and meetings, prioritizing
according to deadlines, booking travel and accommodation, and rescheduling when necessary • Received promotion to front desk team leader for outstanding
customer satisfaction rates confirmed by surveys and reviews, as well as organized and progressive record maintenance techniques