Summary Seasoned IT professional with experience in legacy and IP telecommunications, service management, project management, vendor management Accomplishments * Led
multiple successful implementations of
hosted and premise call center systems and enterprise VoIP systems * Improved service
department performance for ATI as Operations Manager * Primary support for major metropolitan region on behalf of a global technology co...
Information Technology (IT) Director — Duties & Responsibilities Manage IT
department, customer service technicians, client / staff training, and a multimillion dollar budget Set and strictly adhere to departmental budgets and timelines ensuring timely and cost effective operations Responsible for 150 servers in a VM / SAN environment, Cisco network, and MAN connection between offices Maintain 4 9's uptime on all IT services and attain 100 % SLA compliance with clarification of SOW terms Successfully manage
multiple building moves and build outs with zero IT downtime Oversee PBX to Cisco Unified Communications change, VMWare / SAN implementation, and
hosting of 20 ASP clients Create and implement complete helpdesk
department and remote resolution of client issues Negotiate and administer contracts and partnerships with vendors, service providers, and other parties Configure, troubleshoot, and support 300 + corporate workstations ensuring efficient, effective, and secure operations Oversee remote network access, VPN support, and phone support for remote executives Install, configure, troubleshoot, and support
multiple Windows and SQL servers Design and implement enterprise disaster recovery systems, processes, and policies Plan and develop of LAN / WAN hardware and software requirements, updates, and related equipment Facilitate customer contracts / billing, technical support, and end - user training Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Collaborate with
department managers to identify and address security concerns through IT Security policies Author reports concerning IT
department operations, suggested hardware / software updates, and other pertinent data Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical skills
Audi of America (Herndon, VA & Auburn Hills, MI) 8/2003 — 12/2005 After Sales Marketing Specialist • Managed the after sales initiatives increasing market penetration, parts sales, and customer loyalty • Led dealers, field teams, and corporate personnel in the integration of national and local marketing • Directed suppliers in the development and execution of marketing initiatives and programs including advertising agencies, printers, web developers, program headquarters, and fulfillment centers • Presented campaigns and programs at dealer and field meetings • Managed the Audi Collection branded merchandise portfolio including a catalog and on - line store • Prepared and enforced budgets for
multiple departments and special projects •
Hosted and coordinated a quarterly television broadcast to dealer body • Integrated throughout the Audi brand to achieve maximum exposure for the After Sales business