Sentences with phrase «hotel guest policy»

Not exact matches

Hotel managers can provide explicit instructions in policies regarding everything from time management to fraternizing with guests.

The Amway Grand Plaza Hotel reserves the right to request guests and visitors who fail to abide by this policy to leave the hotel premHotel reserves the right to request guests and visitors who fail to abide by this policy to leave the hotel premhotel premises.

«We started off the season with the same cut - rate policy for the Dolphins,» Hotel Manager Sandy Slater says, «but they lost their first exhibition game, and 30 or 40 guests got out for half price.»

As invited guests dined inside a downtown Buffalo hotel, listening to remarks by the woman who led Donald Trump's successful presidential run, protesters stood outside, speaking against the President - Elect's policies.

Extras begin with a short but redolent behind - the - scenes featurette (7 mins., HD) in which cast and crew — guests of the same hotel they're shooting in — bond over their dogs (we infer that the Yankee Pedlar does not have no - pets policy) and the material, of course.

Everything seems to be changing for the better at Hotel Transylvania... Dracula's rigid monster - only hotel policy has finally relaxed, opening up its doors to human guHotel Transylvania... Dracula's rigid monster - only hotel policy has finally relaxed, opening up its doors to human guhotel policy has finally relaxed, opening up its doors to human guests.

The hotels advertise themselves as pet - friendly accommodations for guests with animals, but a policy issued this week to people who work at the hotel prohibits the feeding or handling of wild animals.

Travel is becoming increasingly pet friendly, as even some hotels and restaurants adopt open - door policies for their guests» animal companions.

Hotel Amenities & Policies Age Requirements: Guests are required to be 18 years or older with photo identification to reserve a room and check in.

Please view the hotel's entire pet policy and inform them of your additional guest so that they may make appropriate accommodations to ensure an enjoyable stay for you, your pet, and all their guests.

Pet Policy: The hotel does allow pet guests to stay at Ames Boston.

A Villa with a contemporary flourish, Ballinderry is a find (even guests with a «hotels only» policy are prepared to give this Route 62 stay a whirl).

When a hotel accommodation, conference, car hire, travel insurance policy or tour booking is made, the guest may secure the booking so that it will be held and will not be sold to anyone else.

For example, a»48 Hour Cancellation» policy means that if the booking is cancelled within 48 hours of the date of booked arrival, the hotel will still charge the guest a Cancellation Fee.

While most airplane hotels have a strict no - guests policy, at Jumbo Stay hotel even non-guests are welcome to their café for a quick bite.

Westin Hotels & Resorts, like all brands within Starwood's robust portfolio, is proud to offer the Starwood Preferred Guest ® program, which made headlines when it launched in 1999 with a breakthrough policy of no blackout dates on Free Night Awards.

Guests love this mini hotel's delicious, hearty breakfasts, classically decorated and wonderfully comfortable guest rooms and amenities like free onsite parking (when available - please see policies for details), secure wi - fi, flat screen TVs and cable, snacks and of course our complimentary afternoon dessert bar, wine, and hors - d'oeuvres.

Once a Room Award reservation has been confirmed, any changes (including hotel, room type, date of check - in, length of stay or guest name) will require the reservation to be cancelled and re-booked, subject to room availability, cancellation rules, policies and penalties that are prevailing from time to time.

Guests who do not respect this policy will kindly be asked to leave the hotel with no refund due.

The change: While cancellation policies vary by hotel, hotels whose policy is to allow guests to cancel their room reservations on the day before arrival without incurring a fee are faced with a significant number of unsold rooms due to last minute cancellations.

Each guest will sign a letter upon check in, with the rules and hotel policies.

The hotel will have the right to ask the student / youth to check - out the property if those policies are not fulfilled without the right to refund the remaining nights to the guest.

Guests must be at least 18, or in some cases 21 years of age at time of check - in (depending on individual hotel policy) unless accompanied by a parent or guardian

Ideal for couples, singles or families, the Barcelo Lanzarote hotel has recently won a tourism industry award for its policy of making guests aware of eco issues whilst on holiday.Just 30 minutes» transfer time for Lanzarote airport, the Barcelo Lanzarote hotel provides everything you need for a luxurious and enjoyable vacation, including superb facilities and well - appointed accommodation.

Majestic Hotel Saigon is a five - star property located downtown Saigon directly opposite the Saigon River.With 175 rooms, full facilities, a great location, and attractive French colonial design, Majestic Hotel Saigon has a lot going for it when it comes to hosting and welcoming discerning guests and its free Wi - Fi throughout the grounds and non-smoking policy certainly reaches a niche market.The hotel has eight distinctive room types, including Colonial Superior, Colonial City Deluxe, Colonial Pool Deluxe, Colonial Saigon River Deluxe, Classic River Deluxe, Colonial Suite, Colonial Majestic Suite, and Colonial President SHotel Saigon is a five - star property located downtown Saigon directly opposite the Saigon River.With 175 rooms, full facilities, a great location, and attractive French colonial design, Majestic Hotel Saigon has a lot going for it when it comes to hosting and welcoming discerning guests and its free Wi - Fi throughout the grounds and non-smoking policy certainly reaches a niche market.The hotel has eight distinctive room types, including Colonial Superior, Colonial City Deluxe, Colonial Pool Deluxe, Colonial Saigon River Deluxe, Classic River Deluxe, Colonial Suite, Colonial Majestic Suite, and Colonial President SHotel Saigon has a lot going for it when it comes to hosting and welcoming discerning guests and its free Wi - Fi throughout the grounds and non-smoking policy certainly reaches a niche market.The hotel has eight distinctive room types, including Colonial Superior, Colonial City Deluxe, Colonial Pool Deluxe, Colonial Saigon River Deluxe, Classic River Deluxe, Colonial Suite, Colonial Majestic Suite, and Colonial President Shotel has eight distinctive room types, including Colonial Superior, Colonial City Deluxe, Colonial Pool Deluxe, Colonial Saigon River Deluxe, Classic River Deluxe, Colonial Suite, Colonial Majestic Suite, and Colonial President Suite.

«Because each Hyatt hotel may continue to set its own cancellation policy based on local market dynamics and expectations, we always encourage guests to check the cancellation policy at the time of booking.

The only service issue we had is a pet peeve of mine: the hotel policy operates on a cash basis and charges an outrageous 5 % fee for any credit / debit card payments — not very customer friendy in 2017, especially for the many foreign guests!

Qi in hotels can personalize the in - room experience, simplify the check - in / out policy and integrate the best features of a smartphone into the guest room systems.

Resolved guest complaint and disputes in compliance with the hotel's policies and procedures in a professional manner

Adhere to the hotel's vehicle handling and safety policies while driving hotel and guest vehicles

In my over six years of experience, I have maintained the knowledge of all departmental policies, maintained positive guest relations, provided the guests with the modern technical manicure, and maintained familiarity with the hotel services and local attractions.

Regency Inn Hotel — Jacksonville, NC Jan 2010 — Present Front Desk Officer • Welcome guests on arrival and provide information regarding room availability, types, and rates • Assign rooms pertinent to guests» needs and choice • Collect payments for rooms and board • Instruct bellboys to assist guests with luggage • Provide information regarding hotel policies and activities in response to queries both on the phone and in person • Maintain inventories pertinent to vacancies, reservations, and rooms • Compile reports relevant to guest accounts, receipts and vouchers both manually and electroniHotel — Jacksonville, NC Jan 2010 — Present Front Desk Officer • Welcome guests on arrival and provide information regarding room availability, types, and rates • Assign rooms pertinent to guests» needs and choice • Collect payments for rooms and board • Instruct bellboys to assist guests with luggage • Provide information regarding hotel policies and activities in response to queries both on the phone and in person • Maintain inventories pertinent to vacancies, reservations, and rooms • Compile reports relevant to guest accounts, receipts and vouchers both manually and electronihotel policies and activities in response to queries both on the phone and in person • Maintain inventories pertinent to vacancies, reservations, and rooms • Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically

Maintain hotel policy of «everything the guest wants,» working with the concierge in difficult circumstances

Provided information to guests in a 150 + room hotel; about hotel policies, services and amenities, and provided information to guest about the local area (e.g. directions, places to eat)

Additional responsibilities include but are not limited to: * Ensure that DoubleTree guest service standards are being applied consistently and all hotel and departmental policies and procedures are followed.

Familiarized self with two hotels policies, special events and promotions to answer guest inquiries.

Issue warnings to vehicles or guests that is in violation of hotel rules and policies

• Drove hotel and guest vehicles for parking while adhering to the vehicle treatment and safety policies.

Recruiting, hiring, training, developing, coaching, and supervising front office / desk team members to achieve superior customer service and guest experiences and drive adherence to hotel policies and procedures.

Provide accurate and appropriate information to guests and customers regarding services, hotel policies, and local attractions.

DESTINATION HOTELS AND RESORTS, Saint Albans, VT (12/2012 to Present) Guest Service Agent • Welcome guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company polGuest Service Agent • Welcome guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company polguest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company policies

• Greeted guests as they arrived and responded to their queries • Provided guests with information regarding bookings and availabilities • Took queries for booking rooms and conference halls and provided per day / night costs • Provided guests with information of hotel's facilities and policies • Ascertained that lobbies and front desks are kept clean by coordinating efforts with housekeeping • Escorted guests to their rooms and recreational areas • Took and services guests complaints and forwarded escalated ones to managers

Skill Highlights Hotel operations management Financial management Issue resolution Guest services and satisfaction Staff development and leadership Process improvement Professional Experience Assistant Front Office Manager 8/1/2007 — Current Bally's Las Vegas — Las Vegas, NV Support Front Office Manager in directing front office operations to achieve customer satisfaction, quality service, and compliance with corporate policies and procedures while exceeding financial goals.

RESPONSIBILITIES: Answer phones in professional and courteous manner and direct calls to the appropriate associate Retrieve messages from voicemail and forward to appropriate department Open and sort incoming mail Sort and process outgoing mail using Pitney Bowes postage machine Greet visitors and welcomes visitors and notifies company employee about the arrival Maintains security by following visitor policy, monitoring guestbook and issuing visitor badges Maintains a safe and clean reception area Support guests and event management with catering, hotel and travel bookings Orders office supplies and maintain supply cabinet Update information in various spreadsheets Update slides on site monitor Provides general office support with a variety of clerical activities and related tasks REQUIRED EXPERIENCE: 2 - 4 years Receptionist experience preferred Excellent communication skills; written and verbal Attention to detail, accuracy and consistent quality Computer skills in Microsoft Office (Word, Excel, Power Point), SAP preferred Able to use established guidelines to perform job function Demonstrate ability to manage time, complete detailed task and handle multiple tasks simultaneously EDUCATION: Accredited High School Diploma / GED WORK HOURS: 1st Shift Full - Time

SUMMARY OF QUALIFICATIONS Customer oriented individual with a keen interest in ensuring conformation to hotel policies and procedures and providing services to ensure guest comfort.

Front Desk Supervisor — Palm Tree Inn — Galveston, Texas — February 2015 to Present • Train employees to welcome, check in, and check out guests with patience and respect • Resolve guest concerns in accordance with hotel guidelines and policies for 178 - room establishment • Exceeded job requirements and expectations, as evidenced by two promotions in two years • Greet and assist all VIP guests • Monitor telephone, website, and e-mail communication, including reservations and cancellations Front Desk Supervisor — Hadley Historical Hotel — Austin, Texas — September 2011 - September 2014 • Coordinated with front desk team and various hotel departments to ensure consistency in delivering high - quality service • Oversaw and directed cash and credit handling policies • Assisted manager with hiring, training, scheduling, and reviewing staff of 14 employees • Implemented and conducted weekly meetings for front desk team to promote culture of inclusivity and communication for greater employee retention • Awarded Employee of the Year in 2012 andhotel guidelines and policies for 178 - room establishment • Exceeded job requirements and expectations, as evidenced by two promotions in two years • Greet and assist all VIP guests • Monitor telephone, website, and e-mail communication, including reservations and cancellations Front Desk Supervisor — Hadley Historical Hotel — Austin, Texas — September 2011 - September 2014 • Coordinated with front desk team and various hotel departments to ensure consistency in delivering high - quality service • Oversaw and directed cash and credit handling policies • Assisted manager with hiring, training, scheduling, and reviewing staff of 14 employees • Implemented and conducted weekly meetings for front desk team to promote culture of inclusivity and communication for greater employee retention • Awarded Employee of the Year in 2012 andHotel — Austin, Texas — September 2011 - September 2014 • Coordinated with front desk team and various hotel departments to ensure consistency in delivering high - quality service • Oversaw and directed cash and credit handling policies • Assisted manager with hiring, training, scheduling, and reviewing staff of 14 employees • Implemented and conducted weekly meetings for front desk team to promote culture of inclusivity and communication for greater employee retention • Awarded Employee of the Year in 2012 andhotel departments to ensure consistency in delivering high - quality service • Oversaw and directed cash and credit handling policies • Assisted manager with hiring, training, scheduling, and reviewing staff of 14 employees • Implemented and conducted weekly meetings for front desk team to promote culture of inclusivity and communication for greater employee retention • Awarded Employee of the Year in 2012 and 2013

Front Desk Supervisor — The Lighthouse Hotel, Port Aransas, Texas — September 2014 — Present • Monitor staff's treatment of guests to ensure consistent, high - quality service for 236 - room hotel • Coordinate and lead various front desk activities, including reservation scheduling, guest services, phone activity, cash and credit processing, receipt dissemination, and ledger updates • Support shift manager in scheduling of employees, taking all vacation requests, labor laws, and hotel policies into accHotel, Port Aransas, Texas — September 2014 — Present • Monitor staff's treatment of guests to ensure consistent, high - quality service for 236 - room hotel • Coordinate and lead various front desk activities, including reservation scheduling, guest services, phone activity, cash and credit processing, receipt dissemination, and ledger updates • Support shift manager in scheduling of employees, taking all vacation requests, labor laws, and hotel policies into acchotel • Coordinate and lead various front desk activities, including reservation scheduling, guest services, phone activity, cash and credit processing, receipt dissemination, and ledger updates • Support shift manager in scheduling of employees, taking all vacation requests, labor laws, and hotel policies into acchotel policies into account.

• Greet guests as they arrive and guide them appropriately • Assist guests with luggage when checking in / out • Hail taxicabs and assist with inquiries • Inform guests of the hotel's procedures and policies and provide emergency information • Assist in cleaning up lobby and lounge • Help valets during busy hours • Deliver messages and run errands • Assist with newspaper deliveries to the rooms

• Cut - down room service time by 5 minutes on average by rescheduling the housekeeping duty allocation • Attracted additional business worth $ 1.2 M by demonstrating excellent guest service oriented work attitude • Assisted in setting - up breakfast and prep services as needed • Responded to guest queries regarding hotel services, facilities and tariff • Followed the hotel's cash and credit handling policies while charging guests for the services rendered • Performed front desk related functions including guest check - ins and checkouts • Carried out bookkeeping activities and balanced accounts • Greeted the guests upon arrival and offered assistance in a respectful and courteous manner • Coordinated and ensured timely service of conference rooms