May 2008 — Jun 2009 Colwen
Hotel — Worcester, MA Front Desk Clerk • Greeted all guests upon arrival and ensured a fast and professional check - in process • Handled incoming calls through PBX console • Reviewed accounts and charges with guests in the check out procedure • Verified customer's identification and credit for stay • Assigned room keys • Answered inquiries related to hotel services and amenities • Took messages and ensured their quick del
Hotel — Worcester, MA Front Desk Clerk • Greeted all guests upon arrival and ensured a fast and professional check - in process • Handled incoming calls through PBX console • Reviewed accounts and charges with guests in the check out procedure • Verified customer's
identification and credit for stay • Assigned room keys • Answered inquiries related to
hotel services and amenities • Took messages and ensured their quick del
hotel services and amenities • Took messages and ensured their quick delivery