Sentences with phrase «hotel responding to reviews»

Research shows that when travelers see a hotel responding to reviews online, they are more likely to believe the hotel management cares about their guests.

Not exact matches

Derek F, Concierge at Radisson Plaza Hotel at Kalamazoo Center, responded to this review Price - Half Price Hookup Danbury, 7 alexander d ave, danbury, ct - ozbil.com, Half Price Half price hookup kalamazoo Up Kalamazoo Half Price Hookups.

With Respond & Resolve, ensure that you have timely and appropriate responses posted to your hotel reviews.

and leading OTAs with features like alerts for new reviews, help responding to guest feedback, and proven tools for getting more positive hotel reviews online.

Responding to hotel reviews is an important component of managing your online reputation.

However, responding to hotel reviews in a efficient and professional way is no easy task.

Guest Service Agent Hilton Hotel — Randolph, VT 2017 — Present • Welcome guests as they check in and out and perform necessary services • Assure front desk is manned and maintained at all times • Review arrivals and departures • Liaison with housekeeping for on checkouts, sleep outs and vacancies • Provide information to guests about hotel services and offers • Respond and take action on guest complaints and problems • Receive and acknowledge reservations and cancellaHotel — Randolph, VT 2017 — Present • Welcome guests as they check in and out and perform necessary services • Assure front desk is manned and maintained at all times • Review arrivals and departures • Liaison with housekeeping for on checkouts, sleep outs and vacancies • Provide information to guests about hotel services and offers • Respond and take action on guest complaints and problems • Receive and acknowledge reservations and cancellahotel services and offers • Respond and take action on guest complaints and problems • Receive and acknowledge reservations and cancellations

Conducted month - end balance sheet reviews and reconciled any variances.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Managed the receptionist area, including greeting visitors and responding to telephone and in - person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Planned meetings and prepared conference rooms.Monitored the appearance and performance of the front desk staff.Dispersed incoming mail to correct recipients throughout the office.Supplied key cards and building access to employees and visitors.Made copies, sent faxes and handled all incoming and outgoing correspondence.Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Balanced all rebates and other miscellaneous charges.Processed credit card transactions during the checkout process.Greeted all guests in a courteous and professional manner.Monitored the appearance and performance of the front desk staff.Fostered strong working relationships with all hotel departments.