There may be some exceptions to these rights such as
for those products and services listed below where,
for reasons of
hygiene, safety or under law we are not able to refund or exchange
items unless faulty, not as described, not fit
for purpose or of satisfactory quality: Chilled and Frozen Products (including Waitrose Entertaining);
Baby Food and Milk; Gift Cards, Vouchers and e-top ups; Fireworks; Lottery Tickets and Scratch Cards; Tobacco, Cigarettes, Tobacco Products and Cigars; unsealed DVDs, CDs or Video Games, Unsealed Earrings or Hair Accessories; Unsealed Bedding.
Among the
items on the Family Safety Center's wish list are clothing
for all sizes and ages, toiletries and
hygiene items, diapers and
baby wipes,
baby formula and canned and boxed food
items.