Apple issued a workaround to reinstall iOS 8.0 across all the
iPhones which were affected by the bugs in iOS 8.0.1 but
users can now simply update to the latest operating system to get back cellular
network as well as Touch ID support
on their iPhone.
Over 8 years of experiences offering intermediate level support in an Microsoft Windows base environment * Excellent oral and written communication skills with the ability to train
users on today's automation system * Capable of analyzing and troubleshooting Lan
Network environment * Knowledge of new information technology including support Mobile devices like IPad
IPhone and android * Efficiency in the tear down and repair...
Professional Experience Broadcasting Board of Governors (Washington, DC) 09/2009 — 11/2011 IT Specialist (07/2010 — 11/2011) • Maintained TrackIt Help Desk Management System records keeping senior leadership informed of critical situations • Provided front line phone support for computer software and hardware end
users • Assisted in the relocation of all types of end
user computer equipment as directed • Installed hardware, peripheral components, and software
on user desktop computers • Configured desktops for
users including capturing
network printers and configuring email clients • Troubleshot a wide variety of personal computer software and hardware issues in a timely and effective manner • Configured client email
on agency Blackberry and
iPhones • Ensured prompt, efficient and satisfactory response to all clients • Utilized proficiencies in 3 languages to communicate with clients of diverse, multicultural backgrounds