Customer services was unable to help, passed me between 4 different representatives who had no
idea what had been discussed with the previous ones, ignored half of what I told them, seemed to have no technical knowledge
about the
eReader and just kept repeating solutions from their troubleshooting guide which I had to keep telling them I couldn't perform because the device was stuck on the loading screen.
Which reinforces the
idea I've been pondering for a little bit, that this current phase of ebook development is
about making heavy readers, heavy
ereaders.