We accomplish this by: 1) re-routing service activities to available locations across the country; 2) relocating
impacted businesses to recovery locations, as needed; 3) designing our technology and systems to support the recovery processes for critical business functions; 4) designating a
crisis management team and recovery leaders responsible for activating and executing
on the business continuity plan; and 5) adopting a communication plan to ensure that relevant updates are provided to our employees, customers, regulators and other key stakeholders.