In some areas we'll be able to show that we have over-achieved and in other areas where we have not achieved as much as we would have liked... On the whole I hope it will actually surprise on the upside, we have achieved a great, great
deal of the coalition
deal, in
terms of
implementing it.
KEY ACCOMPLISHMENTS • Reduced annual repair cost of building by $ 70K by
implementing timely maintenance projects • Attained 99 % resident satisfaction level by ensuring immediate complain response • Secured beneficial and long
term rent
deals with tenant parties which enhanced annual rent received by 20 %
Professional Experience JP Morgan Chase (Tempe, AZ) 3/2006 — Present Assistant Vice President — Prime Securitized Collections (4/2010 — Present) • Recommend and
implement specific procedures to ensure maximum effectiveness and efficiency of service, while establishing efficient operational policies, technological support systems and budgets • Assist in long -
term strategic planning for related departmental section, ensuring the attainment of all departmental goals through detailed reporting, trend utilization, and performance tracking • Hold responsibility for the compilation and analysis of statistical data relative to unit productivity, monitoring live calls and providing feedback to staff, coaching, and issue resolution concerning collection and loss mitigation activities • Manage various teams of supervisors, including personnel issue resolution and functional task delegation • Utilize exceptional problem solving abilities while
dealing with conflicting financial and personnel variables, developing and recommending viable courses of action as required • Ensure timely performance management of all staff, communicating expectations and closely supervising job functions • Travel to Manila to train staff on loss mitigation processes, train supervisors on procedural adherence, develop customer satisfaction, negotiations, and conflict management documents, and facilitate training class utilization