Sentences with phrase «implement effective customer service»

Advancing through positions of increasing scope and responsibility to supervise all operations and employees for Bullseye's call center, managing up to 45 employees while monitoring calls, providing feedback, and implementing effective customer service and sales strategies.

¥ Implemented effective customer service procedures to encourage positive feedback.

Not exact matches

Implementing effective returns processes pays off in a better brand experience, both in short - term customer satisfaction and in long - term improvements to understanding and servicing customers.

Overall, the study found that in organizations that implement effective employee recognition programs, «employee engagement, productivity and customer service are about 14 percent better than in those where recognition does not occur.»

We used to get complaint after complaint about personal injury firms, but once they started to think through the issues of how to construct an effective customer service and how to design and implement in - house complaints management systems and the like, the complaints to the Commissioner's office went right down.

As a result, organizations must implement the following changes: Continue Reading AODA & Customer Service: 5 Key Changes Effective July 1, 2016

They have developed and implemented various initiatives to provide cost - effective products, superior quality services, consistent fund performance and a hassle - free claim settlement experience to their customers.

With strong inner motivation and sharp sales insight, I excel at assessing customer needs, implementing effective sales strategies, and providing outstanding customer service.

With strong organization talents and sharp sales insight, I excel at determining customer needs, implementing effective sales / promotional strategies, and ensuring outstanding levels of customer service and satisfaction.

From managing multi-line phone systems and resolving customer inquiries to scheduling appointments and providing outstanding customer service, I excel at prioritizing tasks, collaborating with staff, and implementing highly effective organizational processes.

Generate and implement effective marketing strategies to maximize profits and ensure outstanding customer service

• Improved audit scores by 10 %, and implemented cost effective measures with vendors, while focused on accuracy and customer service measures.

Implement cost effective sourcing strategies for identifying high quality talent in response to staffing at all levels and providing excellent customer service.

• Highly experienced in creating menus from scratch, keeping in mind customers» likes and local standards • Hands - on experience in developing recipes for different cuisines including French, Italian, Indian and Japanese • Well - versed in providing training to both new and existing kitchen staff members to provide them with insight into handling their specific work • Competent in creating and adhering to budgets by ensuring that all food acquisition activities are performed accordingly • Qualified to develop and maintain kitchen sanitation procedures and ensure that they are implemented properly • Proven record of effectively handling food supply problems by employing exceptional comprehension of inventory management • Effectively able to provide direction and mentorship to kitchen staff, focusing on delivery of exceptional culinary services • Skilled in determining the need for kitchen equipment and appliances and fulfilling these needs by creating and maintaining effective liaison with vendors and suppliers • Proficient in determining the best way and avenue of acquiring quality food items and creating appropriate storage space for them • Adept at handling food inventory and rotation work to minimize spoilage and wastage • Particularly effective in safeguarding all kitchen employees by implementing training to increase their awareness of safety, sanitization and accident prevention principles

• Provided excellent customer services that led to a 20 % enhancement of total clients in 6 months • Exceeded sales targets by a good margin of 30 % by adopting and implementing effective sales tactics and strategies • Set up various successful promotional displays which were highly commended by managers • Handled many serious customer issues effectively to reach a satisfactory level of understanding with the client • Implemented modern display designs and product promotion strategies to launch new products and to up sell already launched ones

• Conduct research activities in area of concern and provide valuable feedback to the management • Write and edit management documentation and assist managers in tracking projects • Assist in the creation and implementation of strategic management plans • Participate in iteration planning and requirements gathering activities • Act as a coordinator between different projects • Make sure that all projects are implemented according to set requirements and guidelines • Keep team members of each project up to date with project status and issues • Provide support to general office duties such as budget reconciliation, correspondence and database management • Assist senior management to set organizational goals and objectives • Use technology to perform mathematical calculations and research activities • Provide internal meetings facilitation with various project teams • Suggest ways to improve internal operations effective and productive • Make sure that all concurrent projects are launched on published schedules • Create and maintain databases for management tracking purposes • Perform data entry services to handle project information • Assist in resolving project design and resource issues to minimize delays • Assemble and analyze statistical data and provide meaningful interpretations • Establish and maintain effective communication with customers to ensure recurring business opportunities • Develop and deliver instructional materials for each individual project • Provide administrative backup support for various positions within the management on a need basis

General Manager, Robust Industries, Denver, CO — July 2014 — Present • Oversee five functional managers and develop departmental goals and objectives for each in alignment with company initiatives • Manage all efforts to recruit and hire the industry's top talent, and verify that training needs are met for superior customer service • Collaborate with other key professionals to oversee the delivery of all product to guarantee it is in line with the quality standards set by executive management • Report goals, strategies, progress, and results to a board of six executive supervisors each quarter • Strategize and implement tactics that enable effective market competition and build brand awareness as well

Attended manager meetings at headquarters and developed and implemented process improvements that targeted effective and efficient sales and customer service and support.

• Demonstrated ability to conduct pre fight safety checks and maintain the cabin area in a neat and clean condition • Track record of delivering highly courteous and satisfactory on flight customer service • Apt in implementing applicable on flight safety guidelines issued by the National Aviation Authority (NAA) • Strong presentation skills, efficient in demonstrating the usage of safety equipment and on flight code of conduct • Strong listening skills coupled with immense ability to reason, judge, decide and problem solve effectively • Proficient in serving ordered meals and beverages to passengers during flight in an excellent manner • Well versed in greeting the passengers, checking their boarding passes and directing them to their respective seats • Adherent to service protocols for disabled passengers, passengers on wheel chairs and unaccompanied minors • Profound ability to calm down anxious passengers during flight • Substantial knowledge in effective usage of safety equipment on flight • Fluent in spoken English, French and Spanish • Familiar with various cultures of the world, great level of tolerance and respect for culture specific requirements of customers • Good physical stamina, ability to stoop, bend, stand for long periods and work in confined spaces • Skilled in providing first aid • Well versed in up - selling various products and services during flight

• Tracked status of new business efforts through business development databases • Monitored market trends and tracking competition to provide recommendations for necessary changes • Built effective business development teams by training and developing staff members • Assisted marketing teams in implementing products and services that meet the specific requirements of customers • Handled lead generation duties through effective management of the company's sales processes

• Arbitrate software application installation and upgrading processes, system inspection and troubleshooting procedures • Execute network channeling, wireless configuration and connectivity set up • Evaluate existing routing, LAN / WAN, network type and security status and take measures to enhance the same • Collaborate with telecommunications department to ensure delivery of highest quality network services to customers • Coordinate with IP service providers for inter and intranet provision and maintenance • Identify hardware and software threats proactively, initiate maximum protection SOPs for the same and recover systems in case of infection • Facilitate users in creating and maintaining new accounts • Conduct regular analysis and maintenance of voice, video and data communication networks • Carryout problem identification, resolution and general troubleshooting of network related issues • Generate and handle email, data distribution and communication systems • Provide help desk support and perform hardware and software installation and network configuration • Take periodic backup of systems and provide the users with same in case of system collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vendors

A highly motivated individual with a strong commitment to customer service and support and the proven ability to design, implement and manage effective and efficient records management systems.

Payless Shoe Source, City • FL 1995 — 2005 District Sales Manager Strategically managed all business operations of 25 stores in Southern New Jersey, developing and implementing customer service and satisfaction initiatives, sales and merchandising campaigns, and cost - effective inventory control methodologies.

PROFESSIONAL EXPERIENCE People's Choice Credit Union, Saco • ME 2006 — Present Loan Processing Manager Established, developed and implemented a highly effective Loan and Mortgage processing department focused on accuracy and customer - centric service and support.

Led the division in customer service, and implemented effective inventory controls that reduced food costs and increased profitability.

Business Development and Sales Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while performing sales and marketing presentations, overseeing business development functions, and managing / leveraging key business relationships Perform needs - based analyses and situational assessments for clients to position most appropriate product / service, generating increased revenue through improved close ratios as well as referral / repeat customer business Collaborate in all phases of strategic planning with senior - level management and customers, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with focused training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Utilize knowledge of various technology - based applications, including ACT, Genesis, Calyx Point, Encompass, DU / LP, and Assetwise Act as a liaison between clients, vendors, sales and support staff, and other members of the executive management team

Spa Director — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, executing spa and salon administration functions, overseeing sales and marketing operations, and implementing cutting - edge industry techniques and trends Collaborate in all phases of strategic planning with other members of management team, including product inventory control, marketing and sales strategies, product and service offerings, client service, event coordination, and area competition Provide continuous assessment of key markets, potential customers, and capital utilization, while furnishing oversight and guidance regarding policies and procedures, budgets and financial forecasts, and client experience considerations Perform needs - based and situational assessments of policies and procedures to improve operational efficiency, manage and reduce costs, promote both employee and client satisfaction, and deliver a luxurious experience to high - profile clientele Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, continued supervision of 40 staff, and the promotion of a performance - based environment leveraging individual talents for group benefit Develop and supervise support staff to aid in effective sales, marketing, and service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion, including newsletter and article distribution Ensure effective execution of all administrative, HR, and financial aspects of business management, while analyzing and presenting important information to executive staff, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral generation, and the leveraging of cross-sales opportunities Create and implement firm marketing and sales strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of products, services, techniques, and relevant tools, while committing to continued advanced technical education with respect to complex spa, salon, and fitness concepts and studies Act as a liaison between clients, vendors, sales and support staff, and other management partners to facilitate information flow and drive operational efficiency

QUALIFICATIONS * * Effectively able to determine and implement strategic plans to ensure prompt problem resolution * Track record of defining and implementing metrics to enable effective sourcing and supplier performance management * Extensive background in customer service and logistics with exceptionally strong communication skills, the ability to negotiate, and resolve complex problems quickly and efficiently * Comprehen...

• Supports sales management plans by maintaining effective customer relations and assuring continued market penetration / profitability by making in - depth calls to end users to achieve sales objectives • Demonstrated leadership experience and implement customer - specific action plans • Develops and maintains purchasing and end user relationships • Resolves customer service - related issues • Proven record of success launching n...

People Places Plants Magazine Inc. (North Yarmouth, ME) 12/2002 — 03/2006 Director of Sales & New Business Development • Founded Mid Atlantic Horticulture magazine and built advertising revenue to 1 million annually • Increased distribution from zero to 100,000 - plus subscribers through effective sales, marketing, and customer service • Designed and implemented new sales tools including company media kit, company presentation, and rate structure • Negotiated all national sales contracts for multiple insertion orders • Coordinated sales and promotion efforts consisting of mass mailings, television promotions, trade shows, and focus groups • Created diverse strategies to increase advertising revenue flow into new markets and enhance brand awareness • Managed all new national accounts and renewals at a 95 % annual percentage rate

Information Technology (IT) Director — Duties & Responsibilities Manage IT department, customer service technicians, client / staff training, and a multimillion dollar budget Set and strictly adhere to departmental budgets and timelines ensuring timely and cost effective operations Responsible for 150 servers in a VM / SAN environment, Cisco network, and MAN connection between offices Maintain 4 9's uptime on all IT services and attain 100 % SLA compliance with clarification of SOW terms Successfully manage multiple building moves and build outs with zero IT downtime Oversee PBX to Cisco Unified Communications change, VMWare / SAN implementation, and hosting of 20 ASP clients Create and implement complete helpdesk department and remote resolution of client issues Negotiate and administer contracts and partnerships with vendors, service providers, and other parties Configure, troubleshoot, and support 300 + corporate workstations ensuring efficient, effective, and secure operations Oversee remote network access, VPN support, and phone support for remote executives Install, configure, troubleshoot, and support multiple Windows and SQL servers Design and implement enterprise disaster recovery systems, processes, and policies Plan and develop of LAN / WAN hardware and software requirements, updates, and related equipment Facilitate customer contracts / billing, technical support, and end - user training Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Collaborate with department managers to identify and address security concerns through IT Security policies Author reports concerning IT department operations, suggested hardware / software updates, and other pertinent data Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical skills

GMR Marketing (New Berlin, WI) 4/2001 — 6/2005 Account Supervisor, Client Services • Managed marketing campaigns responsible for $ 4,000,000 in company revenue • Directed and reviewed sales, customer service, and marketing teams • Served key accounts including Microsoft, Intel, Goodmark Foods, and Philip Morris • Developed and implemented training materials for field marketing teams • Set program budgets resulting in financially responsible and effective campaigns

Senior Sales Engineer — Duties & Responsibilities Experienced manager with a background in telecommunications hardware and software Oversee product lifecycle including sales, configuration, installation, and customer support Design and implement staff development and recognition programs enhancing skills sets and morale Monitor team performance and streamline workflow to enhance overall efficiency Manage customer service operations for hardware and software related issues Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Consistently meet or exceed sales goals through effective team and project management tactics Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and industry leaders Provide exceptional customer service resulting in client satisfaction and repeat business Represent company brand with poise, integrity, and positivity

Professional Duties & Responsibilities Managed team of 40 employees delivering timely and effective service Served as head bartender meeting varied and complex customer orders Designed and implemented promotional events and collateral material Handled employee hiring, training, reviews, and scheduling Managed opening and closing of restaurant Responsible for meeting restaurant budget and revenue projections Operated cash registers and credit card / debit card payments Built long - term relationships with vendors and other industry figures Offered exceptional customer service resulting in client satisfaction and repeat business Led team and completed all tasks in a professional, positive, and respectful manner

Marketing Director — Duties & Responsibilities Experienced administrator with a background in sales, marketing, and customer service Design and implement comprehensive email marketing campaigns and all collateral material Analyze email trends garnering insight into market conditions and competitor efforts Utilize metrics to determine campaign efficacy, impacted audience, and other key data Develop sales leads through networking, market analysis, cold calling, and other tactics Determine consumer incentives to engage and secure potential clients Collaborate with multiple departments including product development, customer service, and sales Create and implement processes and procedures to cut costs and enhance daily operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Represent company brand with poise, integrity, and positivity

Human Resource Manager — Duties & Responsibilities Direct human resource operations and support staff ensuring efficient and effective operations Responsible for benefit administration including employee leave, 401 (k)'s, and insurance Oversee payroll, departmental budgets, accounts payable, and accounts receivable Recruit, interview, and hire new employees with input from senior leadership Conduct staff orientation regarding acceptable attire, company brand, policies, and employment law Implement professional development program to enhance team skill sets and employee value Oversee employee recognition program to highlight notable achievements and boost team morale Review employee performance and recommend promotion or disciplinary action as appropriate Resolve disputes between staff members in a fair, professional, and timely manner Ensure company compliance will all applicable employment law and industry best practices Negotiate and confirm contracts with vendors, partners, employees, and clients Create and present financial reports and purchasing proposals to senior management Build and strengthen long term relationships with clients, vendors, and community leaders Direct purchasing and licensing of information technology equipment and software Assist students and families with financial aid application process Provide additional administrative support including data entry, phones, and customer service Utilize proficiencies in English and Spanish to effectively serve clients of varied backgrounds Perform all duties in a positive, professional, and courteous manner

Sales and Business Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while assisting in and performing sales presentations, collaborating in business development functions, and both managing and leveraging key business relationships Perform and aid in the execution of needs - based analyses and situational assessments for clients to position most appropriate products and services, generating increased revenue through improved close ratios Collaborate in all phases of strategic planning with management and other sales professionals, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Apply talent among team members with focused communications and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Utilize and work closely with support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Act as a liaison between clients, vendors, sales and support staff, and executive management

Professional Duties & Responsibilities Directed sales and customer service efforts for employers representing a wide range of industries Managed junior team members and administrative staff ensuring effective operations Generated significant sales through networking, cold calling, and other cultivation efforts Recognized for consistently exceeding sales goals by as much as 200 % monthly Routinely awarded «Account Executive of the Month» for excellence in sales and service Authored and presented weekly forecasting and call reports Built and strengthened relationships with clients, partners, and key industry figures Provided exceptional customer support resulting in repeat business and referrals Served as senior leadership for print and television news outlets Responsible for team leadership, content creation, production, and direction Created and implemented comprehensive marketing / advertising campaigns and collateral materials Designed and launched corporate promotional events

Administrative Assistant — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Train new team members ensuring they understand the brand and adhere to company policies and procedures Responsible for accounts payable / receivable, budgets, and other accounting functions Support sales, marketing, and customer service personnel ensuring effective operations Perform product research, verify specifications, and author sales / marketing proposals Manage product inventory, client database, order processing, and shipping Design and implement successful special events generating new customers and enhanced brand awareness Create and manage corporate helpdesk, information database, and policies and procedures for daily operation Negotiate contracts with vendors, contractors, and clients resulting in a financially favorable agreements Serve as liaison between multiple departments and senior leadership Manage corporate correspondence and reception duties including written, telephone, and in - person service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize conference calls, meetings, and corporate travel arrangements Create a clean, friendly, and productive office atmosphere Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Office Manager — Duties & Responsibilities Manage office operations for a variety of businesses and not for profit institutions Serve as trusted advisor to senior leadership and member of various advisory committees Train and supervise large staffs ensuring they understand the brand and adhere to corporate protocols Build and strengthen professional relationships with clients, partners, vendors, and senior leadership Set and strictly enforce departmental budgets and project timelines ensuring efficient operations Create and oversee various fundraisers including all logistics, staffing, and marketing Design and implement employee development curriculum enhancing team morale and skill sets Perform human resource functions including recruitment, discipline, termination, and benefit administration Represent the company at public speaking engagements building community respect and goodwill Responsible for material procurement valued in excess of $ 10 million and an additional $ 20 million in inventory Reduce yearly operational costs by more than $ 1 million through effective management techniques Negotiate and administer contracts with vendors and partners ensuring favorable and profitable conditions Oversee all corporate hardware and software purchases, database management, and other IT functions Assist with marketing, sales, and customer service initiatives resulting in significant revenue gains Maintained accurate and secure client records, sales reports, and other pertinent data Represent company brand with poise, integrity, and positivity

IT Project Manager — Professional Highlights Serve multinational corporations in a variety of technology based strategic planning and administration roles Offer expertise as a consultant, programmer, engineer, business analyst, and database administrator Lead technology projects for NASA, U.S. Customs, American Express, and General Electric Design and implement reporting, customer service, marketing, sales, and financial management software Responsible for network and database design, administration, and security Oversee enterprise - wide hardware and software upgrades resulting in increased efficiency Minimize operational and manpower costs through effective technology solutions Serve as forecast budget analyst for Joint Project Management Operations at Kennedy Space Center Develop reporting application tool using crystal reports engine on CD throughout Kennedy Space Center and Cape Canaveral Air Station resulting in $ 500,000 savings on user licensing fees Create detailed project plan with well - defined tasks, milestones, client sign - offs, test cycles, and specifications which served to communicate project progress to management Develop visual basic application for financial banking Institution using crystal reports to reduce the company's response time resulting in initial reporting from 2 - 3 hours to just 45 seconds Oversee multimillion - dollar software implementation for Miami Air from a consultancy level Upgrade Great Plains software platform and administered security access for Miami internal databases Write over 200 SQL stored procedures from access databases for financial institutions Compose business correspondence and prepared statistical spreadsheet analysis for Kennedy Space Center Recognized by colleagues and superiors for outstanding job performance, reliability, and efficiency Conduct surveys of operations to assess needs and identify high priority improvements Complete major product releases meeting very aggressive schedules and budgets Serve as a member of the International Cyber Threat Task Force Utilize fluencies in English, Portuguese, Arabic, French, and German to communicate with a diverse clientele Continually study emerging technologies and industry best practices Perform all duties with positivity, professionalism, and integrity

Sales Management and Business Development — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while overseeing sales and marketing operations, executing critical business development functions, and both managing and leveraging key business, client, and vendor relationships Perform needs - based analyses and situational assessments to develop, market, and improve products and services, generating increased revenue through improved close ratios with customer - focused and consultative sales strategies Collaborate in all phases of strategic business planning with other senior - level management personnel, including cost budgeting, pricing strategies, vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets, territories, and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing and market trends Identify and utilize sales talent among team members with focused solution - based training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install sales, marketing and support personnel to aid in effective sales, marketing and CRM operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of related cross-business opportunities Create and implement marketing campaigns, sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Act as a liaison between clients, vendors, sales and support staff, and other members of the management team

Program Manager / Product Development, Engineering IT (04/2005 — 02/2010) • Lead Engineering IT efforts focusing on customer satisfaction, business development, and effective resource management • Oversee Data Management Program comprised of Data Warehouse and Reporting Infrastructure and Data Mart Development • Lead and facilitate technical teams in gathering requirements and creating business cases for proper initiation of proposals • Develop and Conduct ROI and Cost / Benefit analysis for the requests within the Engineering IT portfolio • Design and implement Engineering IT department daily operations, policies, procedures, and direct staff workflow • Initiate projects, employee scheduling, project timelines, and budgets • Conduct management reviews, management program / project health reporting, and staff development initiatives • Create process for streamlining projects identification and prioritization within portfolio and programs • Manage internal team status reporting and dashboard management • Lead change control board (CCB) and Failure Review Board (FRB) for effective & coordinate program operations • Serve as Service Manager and Resource Manager for the program data management ensuring effective operations • Act as technical resource for Business Objects Reporting Infrastructure and Database administration • Design, develop, and deploy application suite for Mechanical Engineering Testing Solutions (METS) utilizing Oracle Database Application Express and Oracle 10g Database.

Medical Billing Specialist — Duties & Responsibilities Manage medical billing, coding, and customer service operation for industry leading corporations Develop extensive experience with all major medical insurance providers Provide exceptional customer service resulting in 100 % client satisfaction rating Maximize reimbursements and minimize costs through effective management Serve as member of Rate Book Committee overseeing 80,000 outpatient third party accounts Recruit, hire, and train staff ensuring understanding of company brand, policies, and procedures Responsible for $ 100 million per year in company income and company record of $ 46 million in one month Oversee financial management providing best practices and strategic planning Build and strengthen relationships with third party payors including Medicare, Medicaid, and others Author and present reports to senior leadership regarding company financial health Set and strictly adhere to departmental budgets and project timelines Ensure compliance with applicable laws and industry regulations Establish and maintain detailed records regarding claims, billing, and client information Create and implement clinical and nonclinical team training activities Consistently promoted for excellence in management, customer service, and revenue generation Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Sales Manager — Duties & Responsibilities Experienced manager with a background in sales, marketing, team training, and customer service Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Design and implement comprehensive marketing campaigns and all collateral materials Enhance brand awareness among target demographics by 74.9 % resulting in increased revenue Spearhead creation and launch of internet sales initiatives Increase new business by 37 % through effective networking, in person sales, and cold calling Set company sales records by increasing sales from $ 200,000 to $ 11,000,000 Consistently recognized with company awards for excellence in management, sales, and service Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Serve on multiple strategic planning committees to guide business development initiatives Represent company brand with poise, integrity, and positivity

Great Atlantic Capital (Hackensack, NJ) 07/2006 — 06/2008 Regional Manager • Oversee business development of new leases and loans in the tri state area • Lead company sales from $ 5 million to $ 150 million through effective management tactics • Design and implement highly profitable marketing, sales, and customer service programs • Train team members in industry best practices and corporate policies and procedures • Generate new business through referrals, effective marketing, and other tactics • Oversee daily activities ensuring cost effective, profitable, and professional operations

Professional Experience Lansdowne - Moody Company, LP (Houston, TX) 05/2003 — Present Sales Manager • Managed sales of Kubota, New Holland, and Terex equipment while ensuring a positive company image • Consistently exceeded sales goals through effective marketing, customer service, and sales tactics • Recruited, trained, and managed 12 sales professionals in a fast paced environment • Designed and implemented new corporate website for an enhanced internet sales and marketing presence • Responsible for more than $ 30 million in inventory • Authored and presented sales projections, reports, and other pertinent data to senior leadership • Built and strengthened professional relationships with customers, suppliers, and business partners • Performed all duties with professionalism, integrity, and dedication to company objectives

Construction Project Manager — Duties & Responsibilities Oversee multimillion dollar construction projects including restaurants, retail centers, and multi-family dwellings Recruit, train, and manage field and office staff ensuring effective and efficient operations Direct daily administrative functions including HR, accounting, and communications Lead construction site operations, logistics, subcontractor supervision, and scheduling Create an atmosphere of professionalism, teamwork, and dedication to company goals Responsible for compliance with all applicable construction, environmental, and safety regulations Manage subcontractor bid process, contract negotiations, and subcontractor buyouts Design and implement architectural plans for fitness centers, markets, retail centers, and surgery centers Prepare and adhere to construction schedules and budgets ensuring timely, cost effective project completion Craft estimates, bids, and proposals, tailoring them to clients based on their specific needs and styles Maintain comprehensive records detailing project specifications, activity reports, and other pertinent data Proficient in Project, Tiimberline, AutoCad, and other industry software Develop a rapport with customers and provide exceptional service Build and strengthen strong relationships with partners, coworkers, and industry leaders Represent company brand with poise, integrity, and positivity

Event Meeting Coordinator — Duties & Responsibilities Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Responsible for varied special event coordination from conception to implementation Oversee event logistics including audio / visual technology, venue, catering, and travel arrangements Manage volunteers and junior staff members ensuring effective, efficient, and professional operations Design and implement strategic business plans, integrated marketing campaigns, and research initiatives Set and strictly adhere to departmental budgets and timelines Create, launch, and manage «Homeowners Helping the Homeless» a nationwide financial assistance program Recognized for excellence as a relator, sales executive, and customer service specialist Represent company brand with poise, integrity, and positivity Consistently meet or exceed sales goals through networking, in personal sales, and other tactics Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Perform all duties in a professional and courteous manner

Sales Representative — Duties & Responsibilities Direct sales and customer service ensuring professional and profitable operations Draw upon considerable medical training and experience to identify and meet client needs Consistently recognized as company leader in sales, customer service, and team development Streamline organizational structure and workflow resulting in enhanced company efficiency Set and strictly adhere to departmental budgets and project timelines Design and implement staff development programs enhance team skill sets Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Generate record breaking sales through networking, in personal sales, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Build and strengthen relationships with key clients, partners, and community leaders Develop a rapport with customers and orient them to various products and services Maintain customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity