Sentences with phrase «implemented client service program»

Not exact matches

Seeking detail oriented candidate for position handling client service activities, implementing an effective marketing communications program, scheduling meetings and appointments, and assisting with creating business plans.

In his current role, Josh manages shareholder services for publicly traded and private companies out of AST's San Francisco Bay Area office where he assists with planning, developing and administering a wide range of services, including stock splits, acquisitions involving both stock and cash exchanges, corporate spin - offs, implementing and administering Direct Stock Purchase Plans, assisting clients with DRS, full dematerialization programs and shareholder information and communication campaigns.

This booklet and its accompanying materials will help the practice identify areas of preventive care, determine how to develop these areas into a program, train the medical team to educate themselves and their clients and implement these care services for the benefit of the client, patient and practice.

This distinction allowed her to train service dogs for blind clients, as well as develop and implement behavior modification programs for these important animals.

Develops, coordinates, monitors and implements on - going enhancements to public training programs, post-adoption consultations (administered by Behavior & Training Staff), behavior helpline program, and ensures quality of service for people and animal clients.

We work with clients to implement employment agreements, employee equity programs, retention agreements, and other incentive programs in ways to ensure the services of key employees during the postacquisition period.

By understanding the unique characteristics and needs of our clients» businesses, we are often able to provide preventive services - before legal problems arise or escalate - by designing and implementing compliance or training programs as well as by conducting internal audits and investigations.

Ideally, the marketing committee should develop and implement marketing strategies that call for client development programs that may result in one - third of the firm's clients using at least two of the firm's services.

In support of Montana Legal Services Association, Martin worked on a project to implement an online limited scope advice portal, the Montana Online Justice portal, modeled after a program in Tennessee, which allows attorneys to respond securely and remotely to vetted questions posted by low - income clients.

Here's a brief list of some of the more important points to keep in mind in developing and implementing a successful client service program.

Designed and implemented effectively, client service teams serve as a focal point for the relationship - enhancing programs that firms develop for their key clients.

Design and implement client service and value programs, key client team plans and conduct service feedback and needs assessment interviews with law firm clients

Actively participate in Company program to drive business growth; implement proactive marketing strategies to expand customer base, increase sales, raise prescription volume and maximize growth while providing excellent client service.

An ideal candidate's resume format would include job responsibilities like implementing different application through hardware and software applications for data sharing, emailing, using internet and intranet application easily; monitoring client's network system and troubleshoot problems as they pop up, provide backup and make sure of accomplishments of plans and programs in terms of mid-continent communication; preparing legal documents in relation to LAN, WAN and MAN systems; Perform regular experiments in conformity with proper test and ensuring development of product relationship with communities like customer service or OPS.

Selected accomplishments: • Increased efficiencies & reduced production turnaround time 25 % by utilizing functional prioritization • Reduced cancelled orders 30 % and salvaged the threatened loss of key accounts by initiating daily and weekly communications reports and focusing on personalized client supervision • Recognized Client Relationship Specialist and preferred project manager by major national accounts • Key contributor in improvement of inter-departmental project flow by assisting in the establishment of real - time based deadlines for order entry and job order release • Improved office efficiency by initiating purchase order requirements and pre-production checklists implemented by company president for use throughout customer service department and included in new client information packets • Strengthened inter-departmental relationships by practicing team focused recognition and open communication • Won the respect of all department managers, company president and owner as recognized by receiving MVP employee of the quarter award January 2007Page TwoMarketing Manager, Company Name7 / 2002 — 7 / 2004Created and implemented successful internal and external store marketing proclient supervision • Recognized Client Relationship Specialist and preferred project manager by major national accounts • Key contributor in improvement of inter-departmental project flow by assisting in the establishment of real - time based deadlines for order entry and job order release • Improved office efficiency by initiating purchase order requirements and pre-production checklists implemented by company president for use throughout customer service department and included in new client information packets • Strengthened inter-departmental relationships by practicing team focused recognition and open communication • Won the respect of all department managers, company president and owner as recognized by receiving MVP employee of the quarter award January 2007Page TwoMarketing Manager, Company Name7 / 2002 — 7 / 2004Created and implemented successful internal and external store marketing proClient Relationship Specialist and preferred project manager by major national accounts • Key contributor in improvement of inter-departmental project flow by assisting in the establishment of real - time based deadlines for order entry and job order release • Improved office efficiency by initiating purchase order requirements and pre-production checklists implemented by company president for use throughout customer service department and included in new client information packets • Strengthened inter-departmental relationships by practicing team focused recognition and open communication • Won the respect of all department managers, company president and owner as recognized by receiving MVP employee of the quarter award January 2007Page TwoMarketing Manager, Company Name7 / 2002 — 7 / 2004Created and implemented successful internal and external store marketing proclient information packets • Strengthened inter-departmental relationships by practicing team focused recognition and open communication • Won the respect of all department managers, company president and owner as recognized by receiving MVP employee of the quarter award January 2007Page TwoMarketing Manager, Company Name7 / 2002 — 7 / 2004Created and implemented successful internal and external store marketing programs.

Essential duties seen on a Service Director resume sample are monitoring the quality of customer service, implementing client retention programs, solving escalated customer issues, conducting training sessions, and formulating customer service poService Director resume sample are monitoring the quality of customer service, implementing client retention programs, solving escalated customer issues, conducting training sessions, and formulating customer service poservice, implementing client retention programs, solving escalated customer issues, conducting training sessions, and formulating customer service poservice policies.

PROFESSIONAL EXPERIENCE Suncoast Communities, Albany, KY 6/2011 to Present Vocational Rehabilitation Counselor • Assess clients to determine their disabilities or dependencies • Create and implement plans to rehabilitate clients according to their physical and mental conditions • Provide counseling to clients around choosing, obtaining and obtaining employment and academics • Coordinate educational support services for client looking to get back into academics • Facilitate job placement by assisting clients with application documents and getting them in touch with various organizations • Conduct outreach programs to maintain a solid data bank of interested placement organizations • Make referrals for therapeutic work programs after consulting with patients» physicians and psychologists • Monitor client progress through constant evaluations and re-evaluate clients that may be slipping • Counsel and assist clients through rehabilitation procedures and adjust programs as needed • Create and maintain records of clients in a safe and confidential manner

Participants from other certification programs report spending additional time implementing new coaching and marketing concepts learned in class (e.g., revising their web site to include job search coaching services; writing value statements to articulate the return - on - investment that coaching clients receive; setting aside «think» time to envision the direction they'd like to take their business, etc.)-- and we expect this will be the case for the Certified Tough Transitions Program as well.

Participants from other certification programs report spending additional time implementing new coaching and marketing concepts learned in class (e.g., revising their web site to include job search coaching services; writing value statements to articulate the return - on - investment that coaching clients receive; setting aside «think» time to envision the direction they'd like to take their business, etc.)-- and we expect this will be the case for the Microblogging Career Strategist Program as well.

Assure that the customers are satisfied with the bank services and the client help program being implemented in the bank that is offered to them.

Sales and Client Services Manager 7/2004 — 12/2006 Created and implemented employee incentive pilot program, increasing work productivity and customer satisfaction.

Develops and implements the yearly strategic business plan to identify contract deliverables, program / service offerings and initiatives, targeted outcomes and marketing strategy to meet client objectives.

• Skilled in developing various themes and events while keeping the client's preferences in mind • Strong organizational, time management and task prioritization skills along with insightful ability to complete projects flawlessly on a strict timeline in limited budget • Excellent communication and interpersonal skills, profound ability to negotiate productive deals with vendors • Apt at idea conception, project outline development, theme approval, vendor negotiations and event marketing • Track record of delivering high quality thematic event planning services and attaining 100 % client satisfaction • Well versed in meeting with clients, discussing the event details and developing a clear understanding of their expectations • Strong presentation skills, solid ability to demonstrate sample themes using multimedia and graphic software • Great attention to detail, fully able to manage given budget effectively • Special knack for developing ample marketing strategies for social events and implementing the same real time, through social media and other advertisement channels • Diverse knowledge of different cultures of the world, hands on experience in planning cross cultural weddings and multinational conferences catering for expected norms form both sides • Expert in menu setting, venue selection, décor supervision, theme setting and project promotion • Well practiced in overseeing the team of vendors, service suppliers, photographers, caterers and helpers • Hands on experience in coordinating various non-government organization based fundraising and donor communication activities • Strong numeracy skills with proven ability to manage budgets up till $ 15M effectively • Particularly effective in devising print material, social media and TV / radio ad based campaigns for promotion of social events • Demonstrated ability to design invites, make stay and travel arrangements for the guests and remind them regarding important dates • Expert in pre-planning, onsite management and post program evaluation • Ability to work autonomously while maintaining a dynamic work environment and keeping up a motivational team spirit among the employees

Informed clients of and implemented available social service programs to assist them with their needs.

KEY QUALIFICATIONS • Over five years of experience working as a receptionist • Highly skilled in providing positive customer services to all salon clients and retail customers • Experience of maintaining reception area with relevance to cleanliness and organization • Proficient in maintaining inventory processes and replenishing retail products • Well versed in implementing and executing salon programs

Formulates and implements program activities and event for clients; new events / service development, launch, and evaluation.

Steve implements sales programs to acquire new clients, deliver profitable growth, and increase awareness about our products and services.

We implement background checks and drug screening screening programs for food service companies of all sizes, working closely with our clients to address the unique risks they face.

• Highly experienced in determining clients» advertising needs by interviewing them in detail and coming up with effective plans to meet these needs • Hands - on experience in gathering and organizing information to assist in decision making procedures, particularly related to media placement and campaign lengths • Proven ability to effectively and efficiently prepare advertising budgets, calendars and project schedules • Deep insight into recommending creative concept revisions in sync with clients» dynamic advertising needs • Effectively able to plan and implement advertising and promotional campaigns to meet market share increase requirements • Demonstrated ability to initiate market research and analysis to determine market opportunities for business • Proficient in developing pricing strategies for products and services in sync with competitive pricing standards • Competent in monitoring and analyzing sales promotion results to determine cost effectiveness of running advertising campaigns • Adept at tracking advertising budgets and expenses to evaluate each campaign module based on program objectives • Qualified to plan and prepare advertising materials to increases sales of products and services • Excellent skills in setting advertising goals and forecasts, driving key initiatives and projects and ensuring revenue growth through well - placed advertising efforts

• Highly skilled in working with clients and community services to create and implement relevant and meaningful assistance programs.

• Direct and control clients» order processing and fulfillment and field inquiries by employing discretion • Provide product training to clients through presentations and modeling • Discuss technical aspects of each product and ensure that clients are at par with instructions provided to them • Provide advice to clients by communicating courteously through telephone, email and in person • Investigate and resolve clients» problems in a bid to ensure retainer - ship and repeat business opportunities • Develop and implement feedback and complaints procedures as part of client outreach programs • Train staff members to deliver a high level of client services and provide them with assistance in understanding the company's products and services • Keep abreast of industry trends and developments and ensure that improvements are applied by employing best practices

• Demonstrated ability to determine clients advertising needs and provide correlating solutions • Track record of devising and implementing advertising campaigns that meet clients» specific budgets and requirements • Competent at negotiating with clients in terms of contracts and budgets and ensuring that mutually agreeable terms are decided on • Proficient in handling budgets and campaign costs and ensuring that the effectiveness of campaigns is monitored properly • Adept at managing, reviewing and delivering clients» advertising projects in a time - efficient manner • Proven record of identifying accounts with shrinking revenues and providing them with solutions to maintain their presence in the market • Effectively able to demonstrate bigger picture comprehension of clients» marketing strategies and providing correlating advertising services • Qualified to design campaigns to adequately target specific audiences and provide recommendations for future programs • Hands - on experience in identifying and presenting opportunities for consistency in advertising account management with special focus on both short and long - term goals

KEY ACHIEVEMENTS • Increased client base by a staggering 62 % within 2 years, by employing exceptional customer services skills • Developed a risk identification strategy which decreased client dissatisfaction through implementation of customized client programs • Trained 3 groups of client services representatives in taking the consultative approach to clients» problems, with a view to retaining them • Developed and implemented a series of complaint and feedback procedures that provided complete insight into the client — services equation

• Assess the need for recreational activities for registered groups • Identify each group's special recreational interests • Design and develop recreational activities such as camping and sports to meet each group's needs • Coordinate the details of each recreational program on a day to day basis • Plan, organize and instruct specific classes, activities and holiday programs • Arrange for premises to be secured in sync with each program's requirements • Ascertain that secures premises are cleaned and maintained before and after each activity • Meet with vendors, suppliers and agencies to secure delivery or supplies and services • Provide clients with information on available recreational avenues and their monthly fees • Evaluate the efficacy of implemented programs and ensure that amendments are made to them so that more value can be derived out of them • Schedule program activities and volunteers and handle recruitment, training and deployment activities • Prepare recreation plans and ensure that each activity is carried out according to the plan

Contact us to learn the services available to our clients and to learn more about how ESR can help you to implement a compliant social media screening program.

Dynamic senior leader and team builder, geared up to work 50 + hours, 80 % + travel weekly, consistently motivating others towards success, 15 + years» experience; directed, implement long range strategies, supervised application development, network infrastructure, operations, client services, data analytics, databases, disaster recovery, security / PCI DSS, solutions architecture, program and project management.

Implemented CMMI ® on three focus programs for Maryland's Department of Human Resources Office of Technology for Human Services: CARES (Client Automated Resource and Eligibility System), CSES (Child Support.

PROFESSIONAL SUMMARY * Microsoft SharePoint Application Developer with 5 years of professional experience in developing and implementing Multi-Tiered Web applications, Client / Server applications, Windows Form Applications, Component Development, XML Web Services (SOAP, WSDL), Database Programming.

SUMMARY: * Microsoft Professional with 10 years of IT experience in analysis, design, testing and implementing Object Oriented Programming Concepts (OOPS), client - server applications, Web and Windows Services based applications.

Business Development and Sales Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while performing sales and marketing presentations, overseeing business development functions, and managing / leveraging key business relationships Perform needs - based analyses and situational assessments for clients to position most appropriate product / service, generating increased revenue through improved close ratios as well as referral / repeat customer business Collaborate in all phases of strategic planning with senior - level management and customers, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with focused training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Utilize knowledge of various technology - based applications, including ACT, Genesis, Calyx Point, Encompass, DU / LP, and Assetwise Act as a liaison between clients, vendors, sales and support staff, and other members of the executive management team

Professional Experience Nettingsolutions (Miami, FL) 4/2006 — Present Project Manager / Business Analyst (1/2008 — Present) • Developed numerous 1 - to - 1 marketing applications, online loyalty card systems, and other e-commerce applications for SUBWAY, including www.mysubwaycard.com and www.tellsubway.com • Created and implemented various digital marketing solutions to increase cartridge and paper sales for HP Latin America, improving brand visibility in a cost - effective manner • Hold responsibility for program and portfolio management activities within both account developments and client services departments, promoting operational efficiency and effective function administration

Summary: * Over 13 years of Information Technology industry experience in analysis, design, testing and implementing Object Oriented Programming Concepts (OOPS), Service Oriented Architecture (SOA) based Applications, client - server applications, N - tier applications, Windows Services based applications * Managed software project life cycle such as requirement gathering, analysis, design specifications preparation, developmen...

GMR Marketing (New Berlin, WI) 4/2001 — 6/2005 Account Supervisor, Client Services • Managed marketing campaigns responsible for $ 4,000,000 in company revenue • Directed and reviewed sales, customer service, and marketing teams • Served key accounts including Microsoft, Intel, Goodmark Foods, and Philip Morris • Developed and implemented training materials for field marketing teams • Set program budgets resulting in financially responsible and effective campaigns

Senior Sales Engineer — Duties & Responsibilities Experienced manager with a background in telecommunications hardware and software Oversee product lifecycle including sales, configuration, installation, and customer support Design and implement staff development and recognition programs enhancing skills sets and morale Monitor team performance and streamline workflow to enhance overall efficiency Manage customer service operations for hardware and software related issues Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Consistently meet or exceed sales goals through effective team and project management tactics Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and industry leaders Provide exceptional customer service resulting in client satisfaction and repeat business Represent company brand with poise, integrity, and positivity

Eli Lilly & Company (Indianapolis, IN) 1999 — 2008 Senior Executive Sales Representative 2007 — 2008 Executive Sales Representative 2004 — 2006 Senior Executive Sales Representative 2002 — 2003 Sales Representative 1999 — 2001 • Responsible for $ 6 million sales territory focused on innovated pharmaceuticals • Consistently promoted for # 1 ranking in sales throughout the United States • Designated Six Sigma Training Project Manager tasked with improving sales opportunities through patient tracking and segment - specific call goals • Developed and implemented more than 100 medical education programs • Cultivated team skills resulting in multiple award winning sales team members • Negotiated contracts, strengthened client relationships, and provided excellent service

Professional Experience TIAA - CREF (New York, NY) 3/2006 — 7/2010 Institutional Client Relationship Manager • Administered retirement plan benefits ensuring accurate, timely, and legally compliant operations • Hired, trained, and supervised junior financial services staff • Proficient in interpretation and application of IRS, ERISA, and related regulatory schemes • Created and implemented client training program to ensure understanding of company products • Assisted external auditors guaranteeing comprehensive and accurate analysis of business health • Prepared and presented annual benefits report to CFO, senior leadership, and benefits staff • Represented company at industry events, product demonstrations, and annual benefit fairs • Provided exceptional customer service resulting in client satisfaction and repeat buClient Relationship Manager • Administered retirement plan benefits ensuring accurate, timely, and legally compliant operations • Hired, trained, and supervised junior financial services staff • Proficient in interpretation and application of IRS, ERISA, and related regulatory schemes • Created and implemented client training program to ensure understanding of company products • Assisted external auditors guaranteeing comprehensive and accurate analysis of business health • Prepared and presented annual benefits report to CFO, senior leadership, and benefits staff • Represented company at industry events, product demonstrations, and annual benefit fairs • Provided exceptional customer service resulting in client satisfaction and repeat buclient training program to ensure understanding of company products • Assisted external auditors guaranteeing comprehensive and accurate analysis of business health • Prepared and presented annual benefits report to CFO, senior leadership, and benefits staff • Represented company at industry events, product demonstrations, and annual benefit fairs • Provided exceptional customer service resulting in client satisfaction and repeat buclient satisfaction and repeat business

Human Resource Manager — Duties & Responsibilities Direct human resource operations and support staff ensuring efficient and effective operations Responsible for benefit administration including employee leave, 401 (k)'s, and insurance Oversee payroll, departmental budgets, accounts payable, and accounts receivable Recruit, interview, and hire new employees with input from senior leadership Conduct staff orientation regarding acceptable attire, company brand, policies, and employment law Implement professional development program to enhance team skill sets and employee value Oversee employee recognition program to highlight notable achievements and boost team morale Review employee performance and recommend promotion or disciplinary action as appropriate Resolve disputes between staff members in a fair, professional, and timely manner Ensure company compliance will all applicable employment law and industry best practices Negotiate and confirm contracts with vendors, partners, employees, and clients Create and present financial reports and purchasing proposals to senior management Build and strengthen long term relationships with clients, vendors, and community leaders Direct purchasing and licensing of information technology equipment and software Assist students and families with financial aid application process Provide additional administrative support including data entry, phones, and customer service Utilize proficiencies in English and Spanish to effectively serve clients of varied backgrounds Perform all duties in a positive, professional, and courteous manner

Sales and Business Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while assisting in and performing sales presentations, collaborating in business development functions, and both managing and leveraging key business relationships Perform and aid in the execution of needs - based analyses and situational assessments for clients to position most appropriate products and services, generating increased revenue through improved close ratios Collaborate in all phases of strategic planning with management and other sales professionals, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Apply talent among team members with focused communications and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Utilize and work closely with support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Act as a liaison between clients, vendors, sales and support staff, and executive management

Electrician — Duties & Responsibilities Own and operate electrical contracting company ensuring efficient and profitable operations Direct human resources, accounting, sales, marketing, customer service, and project management Oversee and organize multimillion dollar commercial and residential electrical construction projects Design and implement company safety program, investigation procedures, and safety manual Responsible for site safety, employee training, and investigation of accidents and injuries Distribute safety equipment and PPE ensuring compliance with all applicable safety codes Proficient in all aspects of commercial, residential, and industrial work as well as the National Electric Code Perform pipe bending, wire pulling, fire alarm system installation, circuitry design, and panel installations Skilled in service entry selection installations, transformer installation, fiber optic lighting, and blue prints Encourage high customer retention by maintaining friendly, supportive contact with existing clients Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Perform all duties in a professional, timely, and courteous manner

Sales Management and Business Development — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while overseeing sales and marketing operations, executing critical business development functions, and both managing and leveraging key business, client, and vendor relationships Perform needs - based analyses and situational assessments to develop, market, and improve products and services, generating increased revenue through improved close ratios with customer - focused and consultative sales strategies Collaborate in all phases of strategic business planning with other senior - level management personnel, including cost budgeting, pricing strategies, vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets, territories, and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing and market trends Identify and utilize sales talent among team members with focused solution - based training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install sales, marketing and support personnel to aid in effective sales, marketing and CRM operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of related cross-business opportunities Create and implement marketing campaigns, sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Act as a liaison between clients, vendors, sales and support staff, and other members of the management team