Key Responsibilities - Responsible for overall relationship between the organization
and vendors - Develops
and maintains relationships with current clients - Maintains client database - Tracks client orders - Provides information to clients on medical systems over the phone
and occasionally in person - Sends informational mailings to customers - Provide technical support of equipment over the phone
and on site - Enters
and maintains
data and local customer database - Effectively contribute
and communicate solutions - Respond to internal communications (telephone calls, emails,
voice mails) Additional Qualifications: - Great listening
and presentation skills - Excellent internal
and external customer service skills - Outstanding client relationship
and development skills - Ability to develop
and implement sales strategy.
• Arbitrate software application installation
and upgrading processes, system inspection
and troubleshooting procedures • Execute network channeling, wireless configuration
and connectivity set up • Evaluate existing routing, LAN / WAN, network type
and security status
and take measures to enhance the same • Collaborate with telecommunications department to ensure delivery of highest quality network services to customers • Coordinate with IP service providers for inter
and intranet provision
and maintenance • Identify hardware
and software threats proactively, initiate maximum protection SOPs for the same
and recover systems in case of infection • Facilitate users in creating
and maintaining new accounts • Conduct regular analysis
and maintenance of
voice, video
and data communication networks • Carryout problem identification, resolution
and general troubleshooting of network related issues • Generate
and handle email,
data distribution
and communication systems • Provide help desk support
and perform hardware
and software installation
and network configuration • Take periodic backup of systems
and provide the users with same in case of system collapse • Repair
and replace faulty or damaged network cabling as
and when required • Facilitate the team in development of new network designs
and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop,
implement and enhance network security policies • Track
and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers
and systems
and upgrade the same to latest Operating System versions • Maintain productive business relations
and effective communication channels with department coordinator
and broadband vendors
Professional Summary: Certified Project Manager (PMP) with «secret clearance» from the DoD
and over 20 years of experience
implementing voice /
data / wireless systems for Healthcare, Hospitality, Education, Government,
and Retail.