Sentences with phrase «implementing operational strategies»

I am an accomplished leader offering over 14 years of proven experience developing and implementing operational strategies and tactics that consistently surpass objectives.

NUFIC (City, ST) 2000 — 2004 Operations Supervisor • Consistently promoted for excellence in financial management and team leadership • Selected to serve as Operations Supervisor for the Surety profit unit • Manage all operational activities ensuring efficient National Union business operations • Review business practices and procedures to effectively analyze underwriting needs • Implement operational strategies to ensure that Account Managers meet team goals • Create monthly, quarterly and yearly reports and assist Divisional President with budgets and forecasts • Generate premium coding and accounts receivable reports • Oversee the underwriting staff to ensure timely collection of premiums from brokers • Monitor and analyze bond system activity to remedy unfavorable bond issuance delays • Manage and train underwriting technicians ensuring compliance with all corporate protocols

Not exact matches

If Humana fails to effectively implement its operational and strategic initiatives, particularly its Medicare initiatives and state - based contract strategy, the company's business may be materially adversely affected, which is of particular importance given the concentration of the company's revenues in these products.

However, all of our clients who implement our suggestions see an increase in revenue capture success, improved marketing return on investment, enhanced operational department efficiencies, corporate strategy clarity, enhanced organization design and improved leadership metrics to manage their business by.

The association this year is hosting trend leaders who will share their insight on topics ranging from strategies for increasing operational efficiencies to implementing health - focused menus.

Marc Ratner, Streetsense's Founder and CEO commented, «With the addition of Streetsense Capital, the Streetsense team's ability to provide operational insight, enhance brand positioning, value - engineer spaces, and implement sound real estate expansion strategies provides an excellent resource and competitive advantage for Streetsense Capital's investors and the concept founders.

Within 90 days [due approx January 2011] after the date of enactment of this Act, or upon completion of reference designs for the Space Launch System and Multi-purpose Crew Vehicle authorized by this Act, whichever occurs first, the Administrator shall provide a detailed report to the appropriate committees of Congress that provides an overall description of the reference vehicle design, the assumptions, description, data, and analysis of the systems trades and resolution process, justification of trade decisions, the design factors which implement the essential system and vehicle capability requirements established by this Act, the explanation and justification of any deviations from those requirements, the plan for utilization of existing contracts, civil service and contract workforce, supporting infrastructure utilization and modifications, and procurement strategy to expedite development activities through modification of existing contract vehicles, and the schedule of design and development milestones and related schedules leading to the accomplishment of operational goals established by this Act.

Remote partnerships were inspired by the desire of member states to make sure that EMBL's research strategy and operational model are implemented on the national level.

Thomas helped to lay the operational foundation for the growth strategy the school is currently implementing.

Thom's leadership has deepened the company's focus on Growth; «Operational Excellence:» ensuring that the domestic field operations are implemented with fidelity to the company's proprietary Five Strand Design ®; successfully re-tooling the company's enrollment function; building and implementing an effective and efficient account management model; developing a coherent communications and social media strategy; and managing the operational features of the company's strategic alliance with Magic Johnson EOperational Excellence:» ensuring that the domestic field operations are implemented with fidelity to the company's proprietary Five Strand Design ®; successfully re-tooling the company's enrollment function; building and implementing an effective and efficient account management model; developing a coherent communications and social media strategy; and managing the operational features of the company's strategic alliance with Magic Johnson Eoperational features of the company's strategic alliance with Magic Johnson Enterprises.

The sub-advisors may not be successful in maintaining effective and operational trading models used to implement systematic strategies.

Portland, Ore. — iVET360, a national veterinary management services company is sharing information on an essential management strategy they implement in each of the over 90 veterinary hospitals they service, with the hope of helping more hospitals increase their operational efficiency.

As the Medical Director he has the primary responsibility for managing the quality of veterinary medicine and implementing medical strategy to achieve operational and financial goals of the practice.

«Our members are our lifeblood, so partnering with an organization like Curo to provide operational strategies and the mechanism for implementing best practices creates tremendous value for our constituents.»

He pioneered a more rigorous and quantitative approach to performance management; narrowed the firm's practice to focus on doing more profitable work for fewer, larger clients; and established a new executive committee to help him implement his strategy — an operational template that was copied by firms throughout the city.

He pioneered a more rigorous and quantitative approach to performance management, narrowed the firm's practice to focus on doing more profitable work for fewer, larger clients, and established a new executive committee to help him implement his strategy — an operational template that would be mimicked by firms throughout London.

With recent increases in global procurement strategies, international participation in Canadian construction projects and alternative procurement models, Gruszka was a key part of implementing an allocation methodology for the company's Canadian legal services between pursuit - based legal work and operational legal work for all the Kiewit districts in Canada.

Throughout my extensive experience as an Administrative Medical Billing and Support professional, I have successfully performed detail - oriented billing, while implementing efficient and innovative patient and hospital support strategies, while managing all facets of medical, operational, and office administration initiatives.

Played a significant role in long - term strategic plans toward operational excellence — Developed long - range forecasts and maintained long - range financial plans, developed and implemented organizational strategies and policies.

OT engineers establish operational objectives and implement strategies effective for achieving set targets.

Their role also entails developing and implementing solutions / strategies for necessary operational efficiency by conducting research, assessing financial requirements, and modifying already existing processes.

Typical job duties listed on an Operational Risk Analyst example resume are implementing strategies to mitigate risks, informing managers of operational risk issues, developing risk assessment programs, conducting presentations, and developing procedures to aOperational Risk Analyst example resume are implementing strategies to mitigate risks, informing managers of operational risk issues, developing risk assessment programs, conducting presentations, and developing procedures to aoperational risk issues, developing risk assessment programs, conducting presentations, and developing procedures to avoid risks.

Throughout my extensive experience as an Administrative Medical Support professional, I have successfully performed detail - oriented billing, while implementing efficient and innovative patient and clinical support strategies, while managing all facets of medical, operational, and office administration initiatives.

EXPERIENCE SUMMARY * Software Quality Engineer with 7 + years of core expertise in Automation, Manual and Web Services testing * Highly adept at developing and implementing test strategies, operational procedures and quality methodologies to support development and release of business applications * Expertise in testing Intra / External Web & Mobile based Applications and Browser Compatibility testing across different versio...

SELECTED ACCOMPLISHMENTS • Doubled the geographic range of deliveries conducted through development of productive partnerships with outside carriers • Reduced delivery time by 40 % on average by intelligent routing and scheduling of orders • Enhanced overall performance of employees by 60 % in terms of productivity, efficiency and service delivery by implementing operational personnel management strategies

Strategic - minded, dedicated Health and Safety professional with 6 + years of experience in developing and implementing comprehensive, safe and effective HSE operational strategies.

• Reduced HVAC repair and maintenance cost by 30 % per annum through implementation of vigilant and proactive preventive maintenance SOPs • Hand soldered a damaged electrical equipment component, saving the company a cost of up till $ 12K in terms of machine replacement • Implemented energy saving and cost effective power usage strategies which led to a reduction in the company's annual operational costs by 15 % • Timely identified and rectified a fault in blue print implementation, saving the client from a massive loss of cabling and installation expenses caused by shot circuiting

Highly talented, performance - focused, and versatile professional, with expertise in designing and implementing project strategies to optimize operational processes and increase productivity.

I am already responsible for many of the same aspects that are listed in your posted job description, including scheduling, implementing new operational practices, and developing front - end strategies.

Region - launched travel & lifestyle membership program within the Southern California market region * Established regional strategic plan and footprint staffed trained & managed all operational levels - events OPC in store call center and direct sales at both management and staff levels * Initiated and implemented marketing and sales strategies across the Southern California region * Generated $ 400K in sales 60 days into p...

Implements strategies, plans, procedures, and resources to enhance operational performance while minimizing costs.

Implemented operational improvement strategies in regards to workflow optimization and increased levels of quality support.

Eager to contribute extensive experience, clarity of communications and retail operational management talent toward optimizing company goals in a Senior Level Retail Operations, utilizing broad based experience recruiting, training, and leading retail sales personnel, managing inventory, and implementing sales and merchandising strategies to positively impact business outcomes.

Streamlined operational efficiencies by implementing innovative marketing and sales strategies, including email - marketing campaigns.

Spa Director — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, executing spa and salon administration functions, overseeing sales and marketing operations, and implementing cutting - edge industry techniques and trends Collaborate in all phases of strategic planning with other members of management team, including product inventory control, marketing and sales strategies, product and service offerings, client service, event coordination, and area competition Provide continuous assessment of key markets, potential customers, and capital utilization, while furnishing oversight and guidance regarding policies and procedures, budgets and financial forecasts, and client experience considerations Perform needs - based and situational assessments of policies and procedures to improve operational efficiency, manage and reduce costs, promote both employee and client satisfaction, and deliver a luxurious experience to high - profile clientele Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, continued supervision of 40 staff, and the promotion of a performance - based environment leveraging individual talents for group benefit Develop and supervise support staff to aid in effective sales, marketing, and service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion, including newsletter and article distribution Ensure effective execution of all administrative, HR, and financial aspects of business management, while analyzing and presenting important information to executive staff, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral generation, and the leveraging of cross-sales opportunities Create and implement firm marketing and sales strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of products, services, techniques, and relevant tools, while committing to continued advanced technical education with respect to complex spa, salon, and fitness concepts and studies Act as a liaison between clients, vendors, sales and support staff, and other management partners to facilitate information flow and drive operational efficiency

Customer Service Representative driven to develop and implement fresh sales and marketing strategies with financial and operational discipline, Retail sales professional who excels in fast - paced, deadline - driven environments.

MARKETING LEADERSHIP: SKILLS AND RESPONSIBILITIES Possess important, proven experience in developing and implementing new product strategies for worldwide product launches, digital marketing, advertising, and customer engagement; Strategic Planning: Highly competent in the development and execution of both short - term operational plans and long - term strategic plans; able to actively and precisely direct major marketing and complex product development plans.

Executive Management Duties & Responsibilities Provide effective solutions to complex issues such as cost budgeting, pricing strategies, vendor negotiations, revenue projections, purchasing and sales negotiations, business development tactics and industry competition Identify and develop talent among team members with targeted recruitment, focused training efforts and the promotion of a performance - based work environment that leverages individual talents for group benefit Utilize needs - and situation - based assessments to manage costs and capital outlays and determine potential ROI Participate heavily in all marketing, branding, public relations and communications activities Develop leadership team and support staff to aid in efficient business operations, sales and marketing functions, and client service execution, delegating important tasks and assignments while monitoring for effective resolution Lead through example with consistent work ethic, attitude, and professionalism, while performing sales presentations, overseeing market operation and business development, creating new revenue channels and managing key vendor and client relationships Collaborate in all phases of strategic planning with senior - level management, while furnishing oversight and guidance regarding effective acquisition strategies, pricing, market trends, and operational structures Assess and expand key markets and potential business ventures while ensuring operational efficiency and solid execution of corporate mission Create and implement marketing and sales strategies while tracking progress versus established internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of the products, services and respective marketplace, including pricing and regulatory trends, competitor strategies, general economic conditions and other business metrics Act as a liaison between staff, clients, and other management members to resolve issues in a timely manner

Accounting and Financial Administration Professional — Duties & Responsibilities Develop and maintain a strong and extensive working knowledge of various accounting principles, regulations, tax codes, and applications, continuously applying changes to accounting landscape to current responsibilities Apply various accounting rules and procedures to critical tasks, including the review and approval of journal entries, data and financial reconciliations, balance sheet and income statement accounting, cash flow analyses, account collections, capital utilization and on - going budgetary considerations Provide relevant oversight and administration to all aspects of business finance, including billing and collections, payroll execution, vendor relationships, payroll and salary management, and other pertinent functions Perform regular book reconciliations and variance resolutions to ensure audit - ready financials and provide continuous relevant insight into the financial health of the company, in both a regular and ad - hoc manner, to company management Manage important and sensitive financial documents, receipts, and invoices on a daily basis, providing organization for audit assistance and execution as well as compliance with various accounting standards Perform analysis, research and evaluation of current accounting policies and procedures, implementing change where necessary to drive corporate efficiency, manage costs and drive revenue Facilitate the efficiency and implementation of all accounting operations from concept to execution, while coordinating actions on all daily operational and logistical aspects from corporate financial management to payroll Utilize technological resources, including software and accounting applications, to track all aspects of firm accounting and financial operations as well as prepare important and sensitive tax documents related to all aspects of organizational operations Collaborate with respect to effective communication between all departments and coordinate all daily business operations with other leadership staff and other personnel Work closely with and support senior - level management in budgeting and corporate planning strategies Address client, vendor, and management queries, resolving them in an expedited manner Assist management with various other duties as assigned to facilitate efficient administration and operations, making appropriate and effective recommendations with respect to performance optimization

Event Planning and Entertainment Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, performing event administration functions, overseeing client management operations and ensuring both efficient organizational communications and processes Collaborate in all phases of strategic planning with other members of management team and third - party vendors, including resource management, logistics, contract negotiations, marketing and public relations, issue resolution and client services Demonstrate leadership with respect to event direction, artist and talent development, and strategic marketing campaigns Provide continuous assessment of key considerations, potential issues, and resources utilization, while furnishing oversight and guidance regarding effective policies and procedures, process management and participation trends Perform needs - based and situational assessments of policies and procedures, utilizing several tools, to evaluate event effectiveness, improve operational efficiency, manage and reduce costs, and promote both employee and client satisfaction Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, and the promotion of a performance - based work environment that leverages individual talents for group benefit Develop and supervise support staff to aid in effective marketing, relations, administration, and event operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Promote the effective execution of all administrative and financial aspects of event and client management, while analyzing and presenting important information to executive staff, client representatives, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained client growth through retention, word - of - mouth marketing and the attainment of talent engagements Create and implement client marketing and operational strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of related products, services, techniques and relevant tools

Customer Service and Administration Duties & Responsibilities Interact with customers in a professional manner to improve the client experience, resolving queries and issues in a timely and professional fashion while making all customer needs the top priority Implement quality assurance processes to ensure administrative accuracy and promote operational efficiency Assist in the execution of needs - based client assessment to facilitate successful product / service utilization Collaborate and communicate effectively with all departments and members of company management, acting as a liaison between customers and all staff members as well as representing institutions within the community Generate referrals and consistent repeat business through effective service and timely follow - up Meet and exceed marketing and sales strategies while tracking progress versus established benchmarks Maintain a strong working knowledge of company products and services, respective marketplace, competitor strategies, industry regulations, and other pertinent information, applying all knowledge to related job functions Provide relevant guidance / leadership to new staff training efforts and coaching, consistently leading by example Oversee critical document control and management, maintaining all files in an organized manner Perform continuous assessment of client service operations while furnishing oversight and guidance regarding effective customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as assigned

The Chasm Group, LLC and Chasm Institute, LLC (San Bruno, CA) 1997 — 2008 Business Operations Manager • Managed all daily operational tasks for leading multi-million dollar high - tech market strategy consultancy, while providing executive administration to C - level executives and venture capital partners • Developed and managed the firm's annual budget, proposing and implementing expense cuts, producing monthly reports and financial statements, and coordinating with CPA firm for accurate and timely filings • Oversaw all client relationship management efforts while cultivating new business efforts from concept to implementation, providing high - quality service in sales efforts while utilizing new lead tracking system • Negotiated and managed all contracts, stock grants, and financing arrangements, working closely with outside counsel to draft legal documents and resolve LLC - and proprietary - related issues • Led three office space build - outs and two office relocations, managing all aspects of each process under aggressive timeline and budget expectations • Reduced firm telecom expenses by 22 % by streamlining IT objectives, including migration to VOIP phone system, software / hardware purchases, domain renewals, and outsourced technical support • Directed all phases of staff recruitment while creating and implementing all HR policies and programs, including comprehensive employee benefits plans • Supervised multiple administrative staff members, conducted performance appraisals and wage / salary surveys in comparison to incentive program guidelines, and maintained HR files in accordance with legal mandates • Produced all out - going client invoices in an accurate and timely fashion to increase, cash flow and reduce aging receivables, providing consistent attention to overhead costs and vendor arrangements • Administered all company insurance policies, including E&O, general liability, bonds, partner life and disability, conducting annual benefits reviews and employee / company insurance audits • Obtained necessary certificates for consulting contracts while processing federal, state, and local business reporting requirements to maintain licenses and incorporation status • Directed all marketing efforts and oversaw logistical aspects of national educational workshop series, utilizing sponsorship arrangements to offset production costs • Transformed «brochure» website into a dynamic tool to better illustrate company opportunities through relevant case studies, as well as maintaining all other promotional media, including press kits and video Association of California School Administrators (Burlingame, CA) 1993 — 1997 Issues and Planning Committee Coordinator • Executed all phases of event planning and implementation for a membership - driven organization including 23 state committees, 5 task forces, 6 strategic planning conferences, and a conference of 1,500 attendees • Focused on facility evaluations, bid requests, site visits, contract negotiations, and all pre - and post-conference planning processes • Produced statistical and financial reports, including budget projections and cost monitoring for developmental training efforts • Oversaw all participant - level responsibilities, including inquiries, eligibility, registration, correspondence, and billing statements • Managed all legal professional standards calls for Northern California regions, including the processing of attorney authorizations, the preparation of legal assistance letters, and liens on cause of action • Served as second point of contact for computer inquiries and troubleshooting efforts as well as provided back - up executive administrative support for Executive Director, Committee Chairs, and the State Superintendent of Public Instruction • Held responsibility for software installation and hardware configuration while performing weekly AS / 400 backup and report generation

Retail Sales Manager — Duties & Responsibilities Oversee customer service and sales staff ensuring efficient, effective, and profitable operations Design and implement staff development programs to enhance sales and customer service skills Train employees in corporate branding and company policies and procedures Consistently meet or exceed sales goals through networking, in person sales, trade shows, and other tactics Develop and implement company marketing, public relations, and promotional strategies Identify company operational challenges and overcome obstacles through strong managerial skills Represent company brand with poise, integrity, and positivity Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Interact with support staff and company resources effectively to create the best consumer experience Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Strictly adhere to budgets and schedules Oversee multimillion dollar inventory and product replenishment Manage company financial records providing detailed, accurate account of transactions and financial health Provide additional operational support including communications, data entry, and other tasks as needed

Retail Sales Manager — Duties & Responsibilities Consistently meet or exceed sales goals through networking, in person sales, trade shows, and other tactics Develop and implement company marketing, public relations, and promotional strategies Represent company brand with poise, integrity, and positivity Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Interact with support staff and company resources effectively to create the best consumer experience Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Strictly adhere to budgets and schedules Oversee multimillion dollar inventory and direct purchasing and inventory replenishment Manage company financial records providing detailed, accurate account of transactions and financial health Provide additional operational support including communications, data entry, and other tasks as needed

Highly skilled at creating and implementing broad operational plans and strategies, I have been recognized time and again for uncompromising commitment to excellence.

• Worked with analysts, graphic designers, and software engineers to create / maintain information products • Created user interface designs for internal and external clients such as IBM, Dell, Acer, and Bell Systems • Wore multiple hats including those of information architect, interaction designer, and graphic designer • Served on the brand steering committee, assisted HR with technology interviews, and led strategic planning • Oversaw the development and implementation of user research and usability testing programs • Increased customer satisfaction and contributed to a 500 % revenue increase over 2 years • Developed long - term strategies to insure interface and interaction design consistency • Created flowcharts, wire frames, and prototypes increased efficiency and reducing operational costs • Stayed abreast of emerging technologies, approaches, and best practices and implemented when feasible • Led software demonstrations at various industry events including COMDEX and Interop

Claims Management Duties & Responsibilities Utilize efficient workflow organization to improve departmental efficiencies while ensuring effective client response and diligent analysis of claims, with extensive experience in both commercial and personal lines Provide relevant administration and direction to multi-million dollar staff budgets, quality control, fraud investigations, and complex claims reviews, earning denial authority over high - level claims cases Identify and develop talent among team members with focused training efforts, performance reporting and analyses, and operational efficiency initiatives Deliver continuous assessment of work force, while furnishing oversight and guidance regarding effective service strategies and techniques, loss liability monitoring, and claim litigation assistance Develop and implement the marketing and sales efforts of customer service team while tracking progress versus established internal and external benchmarks, providing disciplinary actions when necessary Construct customer service and claims team through effective staff hiring to aid in efficient operations and execution, delegating important tasks / assigments to line supervisors while providing branch - level guidance Aid in strategic planning and capital budgeting based on improving operating efficiency and reducing service - related production losses, collaborating effectively with senior - level management Maintain a strong working knowledge of important industry topics, company programs and policies, and overall regulatory environment, including state - level responsibility for process changes in casualty / PIP Address important client and staff queries, resolving them in an expedited manner Lead through example with consistent work ethic, attitude and professionalism

Hospitality Sales Manager — Duties & Responsibilities Direct all daily operations, sales, customer service, and finances for multiple hotels, resorts, and other businesses Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Design and implement marketing and sales campaigns resulting in increased revenue Consistently exceed sales goals through effective marketing, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Perform research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Study internal literature to become an expert on products and services Set company budgets, maintain profit / loss statements, and ensure overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Perform administrative duties such as data entry, filing, faxing, and phones as needed Represent company brand with poise, integrity, and positivity

Sales Management and Business Operations — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, performing sales presentations, overseeing branch operations / development, and the management of vendor relationships Collaborate in all phases of strategic planning with senior - level management, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of territory and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, pricing, and market trends Identify and utilize talent among team members with focused training efforts, targeted sales professional recruitment, and the promotion of a performance - based work environment Develop support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries, including contractor and inventory issues, and resolve them in an expedited manner, promoting sustained revenue growth through client retention Create and implement marketing and sales strategies while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of the product and respective marketplace, including pricing and regulatory trends as well as competitor strategies and product growth Act as a liaison between clients, vendors, sales and support staff, and executive management to facilitate information flow and drive operational efficiency

Acting Team Manager — Sales Helpdesk (11/2006 — 06/2007) • Manage Sales Support representatives responsible for providing support to internal and external clients • Provide exceptional customer service resulting in client satisfaction, loyalty, and referrals • Manage internal and external client inbound service requests in a timely and effective manner • Provide staff performance feedback and implement new operational strategies to enhance quality and productivity • Coach and develop employees» skills through weekly coaching and monitoring sessions • Ensure that sales support and customer service meet service level agreements and business objectives • Work with other departments to identify new technologies, enhance coordination efforts, and eliminate service issues