Sentences with phrase «improve airline customer»

There are now efforts afoot to improve airline customer service through regulation.

Not exact matches

CNBC's Phil LeBeau reports airlines are improving as passengers report fewer lost bags and customer complaints drop.

At those retreats, they focus on improving customer experience across the airline.

It's counter-productive, at least from a business standpoint, for an airline to improve arrival performance if it is angering and alienating its best customers in the process.

At a House Transportation and Infrastructure Committee hearing on oversight of airline customer service, United Airlines CEO Oscar Munoz and other airline executives answer lawmaker questions about how to improve employee empowerment in tricky situations.

The price point has increased with the new lounge offerings but the goal remains clear: As American Airlines is able to generate significant profits, some of that money will be reinvested in improving travel experience, at least for premium cabin customers.

«The strides airlines are making to improve the flight experience — from varying fares that can fit any budget, in - flight entertainment options, gourmet food offerings and advancements in technology, both on the ground and in the air — are resonating with customers and leading to more Americans traveling more often by air,» said John Heimlich, vice president and chief economist at Airlines for airlines are making to improve the flight experience — from varying fares that can fit any budget, in - flight entertainment options, gourmet food offerings and advancements in technology, both on the ground and in the air — are resonating with customers and leading to more Americans traveling more often by air,» said John Heimlich, vice president and chief economist at Airlines for Airlines for America.

They could have higher - quality flights, lower costs, greater customer satisfaction, and improved airline profits.

The ensuing transparency has created a much - improved customer experience, as well as higher revenues and conversion rates for the airlines.

The researchers found the international airline carrier doubled its gain in revenue when it improved customer experience during better economic times.

Supplementing this convenience and proving their customer satisfaction reputation, Alaska Airlines offers other airline credit cards specifically tailored to improve the experience when flying with Alaska Airlines; these cards are known as the Alaska Airlines Visa Signature Credit Card and the Alaska Airlines Platinum Plus ® Credit Card.

Using evidence of the current success United Airlines exhibits, one can only assume that this leading company offers products to its customers in order to promote repeat business and improved customer satisfaction.

Spirit Airlines says it will sell internet access on planes by summer 2019 to improve customer service and the discount carrier's image.

The brand brings together partner airlines to offer customers more choice through improved networks and schedules and enhanced frequent flyer benefits.

Having seen carriers such as Virgin Atlantic, airberlin, Vueling and Iberia embrace wearable technology outside of Asia, Spring Airlines was the first carrier to equip its flight attendants with Google Glass to help improve in - flight customer service.

We've also had both airlines talking about improving their services to keep customers happy and American Airlines has even said that it's going to be introducing a Premium Economy cabin to their long - haul fleet... so that's quite an effect that the new, closer partnership has alreairlines talking about improving their services to keep customers happy and American Airlines has even said that it's going to be introducing a Premium Economy cabin to their long - haul fleet... so that's quite an effect that the new, closer partnership has alreAirlines has even said that it's going to be introducing a Premium Economy cabin to their long - haul fleet... so that's quite an effect that the new, closer partnership has already had.

Frequent flyer programs are a way for airlines to improve customer loyalty and reward people who use their services on a regular basis.

LAN's move into Terminal 8 marks the fourth oneworld alliance carrier, besides American, to operate from the terminal, significantly improving convenience for customers by housing the airlines in the same facility.

Adiel Mambara, Royal Brunei Airlines country manager for the UK & Ireland, said: «We are continuously looking for ways to improve our customer service and reward loyal RB guests who frequently travel with us.

Wisbrun stated that the next phase is focusing more on customer benefits with improved IT infrastructure (sorely needed since many airlines» reservation systems still can not «talk» to each other) and opening additional SkyTeam - branded lounges in places like Beijing and Tokyo.

The airline is clearly committed to continually improving its service for customers and should be congratulated for doing so.»

Both airlines will be providing improved and expanded customer service concurrent with this agreement and network expansion.

Damian Scokin, vice president, LATAM Airlines Group International Business Unit, commented: «We remain committed to constantly improving the travel experience for our customers and ensuring that TAM Airlines holds its own in the face of its competitors.

When the Star Alliance ™ network was created, our aim was to build an airline alliance which would improve the travel experience of customers for whom flying is a way of life.

In an unusually frank letter to its best customers, Southwest Airlines has admitted it hasn't been doing so well with on - time performance lately, and pledged to take steps that will improve the situation — from making sure its first flights of the day leave on schedule to lengthening turnaround times.

The airline carrier announced three years ago it would accept Bitcoin as a way of offering improved customer services.

Improved in - flight Wi - Fi could give participating airlines a leg - up on the competition and likely boost overall customer satisfaction, especially if Internet service is made free or very cheap.