Deliver a better returns experience with the tools to
improve operational efficiency, visibility, and reporting, all while enhancing your
customer lifetime value and your bottom line.
[5:45] Intangible assets that business owners must leverage [11:50] Analyzing, measuring and replacing underperforming aspects [14:00] First impressions and first statements [17:40] The
lifetime value of a
customer [20:00] Incentivizing employees [20:45] Ingenuity to find new points of leverage [22:00] Jay's experience turning «Icy Hot» around [26:30] The power of one small shift [27:50] Three ways to grow a business exponentially [33:40] What stops people from optimization [40:00] The
value you bring to a
customer [43:00] Measuring, quantifying and
improving your processes [48:10] Why most businesses fail [50:00] Building pillars that will support your business [57:00] Providing comfort for your
customer can bring in more revenue