• Advise staff
of any changes in policy and procedures, allocate resources, plan work schedule and assign work • Train current and new staff members, conduct performance reviews and make recommendations regarding corrective actions and dismissals • Proactively assist departmental manager with scheduling for entire department for various training courses to ensure service level is met • Create and distribute various reports to staff and peers Collector III (September 2007 to present) • Assisted non prime borrowers in bringing their loan current using one
of the variety
of programs offered customized for individual financial needs • Assisted team manager with maintaining and distributing month end numbers to peers needed for individuals to achieve individual as well as team monthly goal • Proactively created and facilitated various training classes to assist peers with negotiation skills, creating a sense
of urgency as well as curing past due
mortgage loans • Peer coached Prime and HAD agents on negotiation skills, overcoming objections and handle time Financial Service Advisor / Relief Team Manager (March 2006 to September 2007) • Proactively contacted Card members that were deemed likely to attrite, educated them on their current terms and offered competitive balance transfer rates based on their individual
credit history • Assisted with new hire training and development • Created reports assisting peers with agent
availability which increased team results by 20 % • Provided feedback to marginally performing associates to
improve both individual and department performance in percentage
of contacts to attempts, phone
availability and sales rate
Title XIV
of the Act amends the Truth in Lending Act, the Equal
Credit Opportunity Act, and other consumer financial laws to prevent mortgage - related abuses and to improve availability of responsible, affordable mortgage c
Credit Opportunity Act, and other consumer financial laws to prevent
mortgage - related abuses and to
improve availability of responsible, affordable
mortgage creditcredit.
Zandi notes a range
of assumptions behind this rosy forecast, including the expectation that
mortgage rates would remain very low, the
availability of housing
credit will
improve as private
mortgage lending begins to pick up, and the job market gains traction as policymakers work to resolve fiscal issues, which will ease market uncertainties.