Care Manager • Communicate with patients to assess their individual needs and document findings • Consult with healthcare professionals to determine which health services need to be provided • Contact insurance companies to determine if patients» health plans cover prescribed treatment • Educate patients about general preventative and home care practices • Create and keep record of patients» records and ensure patient privacy constantly • Handle
staff scheduling duties and ensure that all shifts are appropriately covered • Manage recruitment,
selection, training and placement of healthcare
staff • Liaise with medical and non-medical
staff such as volunteers and social services • Gather data to ensure that budgets are properly adhered to • Procure supplies and equipment for the facility • Plan and implement strategic changes to
improve patient service delivery • Handle facility communications along with clinical governance and audits
Observed strict confidentiality and safeguarded all patient - related information.Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.Organized and led weekly personnel meetings with team members.Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.Minimized
staff turnover through appropriate
selection, orientation, training,
staff education and development.Diligently monitored the QA (Quality Assurance) program to
improve performance and maintain high standards of care.Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined
staff as needed.Jumped in to fill gaps for on call rotation when necessary.Provided thorough supervision for day - to - day operations of facility in accordance with set policies and guidelines.Actively maintained up - to - date knowledge of applicable state and Federal laws and regulations.Ensured the accuracy of public information and materials.Cooperated with other health related agencies and organizations in community activities.Served as liaison between management, clinical
staff and the community.Administered, directed and coordinated the activities of the agency.Created annual goals, objectives and budget and made recommendations to reduce costs.Evaluated patient care procedural changes for effectiveness.