Sentences with phrase «in a call center role»

What do I have that makes me a cut above others in a call center role?

Not exact matches

At 9 a.m., City & State hosts a Gender Parity Summit, highlighting how last year provided a wake - up call for gender roles and responsibilities in the workplace across all industries, Manny Cantor Center, 197 E. Broadway, Manhattan.

Now 24, he is a first - year graduate student in the department of cellular and structural biology at the University of Texas Health Science Center in San Antonio (UTHSCSA), where he is studying the role of oxidative damage — the wear and tear inflicted upon the cell by toxic molecules called free radicals — in the aging process.

Moffitt Cancer Center researchers have found that a protein called TBK1 plays an important role in the process of cell division, especially at a stage called mitosis.

I moved to the NIH in 1993 to take on this role of directing what was then called the Center (and is now called the Institute) of Human Genome Research, stepping into the shoes of Jim Watson.

Columbia University Medical Center (CUMC) researchers have identified a gene, called matrix metalloproteinase - 9 (MMP - 9), that appears to play a major role in motor neuron degeneration in amyotrophic lateral sclerosis (ALS), also known as Lou Gehrig's disease.

Scientists from the Center for Research in FOP and Related Disorders at the Perelman School of Medicine at the University of Pennsylvania and colleagues examined the critical role of tissue hypoxia, or oxygen starvation, in the induction and amplification of FOP lesions, also called flare - ups.

Harvard University will lead a new project called the Center for Integrated Quantum Materials and, as announced earlier this month, will play a prominent role in a second called the Center for Brains, Minds, and Machines.

The report by the National Center for Improving Science Education, a research «mini-center» funded by the U.S. Education Department, calls for a bigger role by the government in conducting research on needed science knowledge and skills, developing new forms of assessment in the field, and training science educators.

But now, in part because of an after - school center called the Playhouse, the 18 - year - old is a role model for other teenagers.

In addition to supervising the center and answering questions for students, parent volunteers are also taking on a larger role in helping guide student use of a fairly new online college planning tool called NaviancIn addition to supervising the center and answering questions for students, parent volunteers are also taking on a larger role in helping guide student use of a fairly new online college planning tool called Naviancin helping guide student use of a fairly new online college planning tool called Naviance.

Diversity in Education and the Media,» kicked off on Wednesday with University of Southern California Race and Equity Center executive director Dr. Shaun R. Harper issuing a call to action for journalists to take seriously their role as truth - tellers to the public.

She has led joint efforts to create guiding thought pieces for the field, such as Coaching for Impact: Six Pillars to Create Coaching Roles that Achieve their Potential to Improve Teaching and Learning, produced in partnership with Learning Forward and the University of Florida Lastinger Center, and Time for Action: Building the Educator Workforce Our Children Need Now, a call to action produced in partnership with the Center for Great Teachers and Leaders and the Council of Chief State School Officers.

During his 8 - year tenure at Admirals (Domestic), Mr. Rose served in various other roles including the management of Loan Servicing and the Call Center.

«The latent heat is an important ingredient in fueling the updrafts that allow the towers to rise to such icy heights, so «in honor» of the role that latent heat plays, the towers are called hot towers,» explained Owen Kelley, a research scientist based at NASA's Goddard Space Flight Center.

Michael Mann, a professor in Penn State's meteorology department and director of the university's Earth Systems Science Center, claims that Ball defamed him when he said that Mann «should be in the State Pen, not Penn State,» for his alleged role in the so - called climate gate email tussle.

I have been involved in training new starters in my current role and have been involved in the roll - out of a peer mentoring program which has proved incredibly successful in helping call center representatives improve their performance.

Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities and acquire knowledge on different services

If your company does high - volume hiring (e.g. roles in retail, restaurants, and call centers) you'll want to ask behavioral interview questions get a sense of how well they function in a fast - paced work environment, and how they stay organized while managing large pools of applicants.

The role of a sales representative working in a call center entails various functions which are important to the success of the firm.

A medical office receptionist is a staff whose role in a medical center is to handle front desk activities such as answering phone calls, welcoming patients / clients and directing them to the appropriate personnel or department.

With 13 + years of experience in high - volume call centers — coupled with expertise in hiring, training, developing, coaching, and supervising call center staff — I am confident in my ability to make an immediate and positive impact on Wayward's customer service efforts in this role.

Trained 39 support staff throughout the bank to join call center in a support role during conversion.

Four or more years in a customer service role in a formal customer service call center *.

Why not try «Operations Management Career» if your focus is a new role in manufacturing production or within a call center?

Focus Pointe Global, a marketing research company, is currently searching to fill the role of Part - Time Inbound Call Center Representative located in Saint Louis, MO..

Must have at least 2 years» experience in a data entry and call center customer service role.

Require experience in human resources, a call center role, and with HRIS and SAP.

There are many jobs available for Call Center professionals to work from home, in contract, flexible, part - time and full - time roles.

Seeking senior manager, director role in a call center environment in eithI am a very dependable, energetic, outgoing leader, manager and employee.

I am looking for a management role in business, banking or call center management.

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Tcall center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for thecenter performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

Experience in P&L management, project management, call center build - out, distribution center management and very employee and customer facing in all my roles.

To utilize my past retail experience combined with my current call center experience to return to retail in a Senior management role.

Detail - oriented Global End - User Support Manager with experience in Global Call Center, Help Desk, Technical Support and Service Desk Manager roles implementing company objectives to improve support experience.

• 15 years of Customer Service Operations and Call Center Management experience • 6 years of Project Leadership experience in a customer facing role within the telecommunications, legal and printing industries • Proven strategic focus to drive results using business performance data and analytics, ability to build and justify cases for improvement • Ability to develop highly effective employees and maintain a rewarding wo...

I'm an ambitious professional seeking a position that will allow me to utilize my Administration, Accounts Payable, Call Center Management, Project Management, Training and over twenty years of various roles in customer service experiences in a challenging and exciting manner while contributing to the success of my employer.

Experienced and knowledgeable Tech - Support Professional in a Call Center environment seeking to contribute training and acquired skills within a Tier one Technical Support role.

I have 23 years experience in law enforcement and 10 years as a Police Lieutenant managing three very busy police 911 emergency call centers and performing the role of the Executive Officer.

SUMMARY OF QUALIFICATIONS * I have worked extensively in a Customer Service Representative (CSR) role at various call centers.

Developed reputation as an efficient service provider... resolution and customer care, as well as three years in a fast - paced customer service and call center... Professional Summary I am a customer service professional seeking a receptionist role.

Seek to contribute advance communications, client / account acquisition, and problem solving skills toward optimizing the goals of a progressive employer in a Call Center / Sales role.

PROFESSIONAL SUMMARY Service - minded Senior Customer Service Manager with over 18 years» experience in leading teams within fast - paced call center, seeking to take next career step in a customer - focused role.

Having served in various call center management and customer service roles for the past 16 years, with continued success in meeting targeted business objectives, I am confident that I can make a valuable contribution to your organization's future projects and initiatives.

Selected Business Accomplishments Hershey Entertainment and Resorts Company — VP of Sales > Successfully achieved record revenue for each sales division from 2005 to 2007 with annual sales revenue of $ 350 million and more than $ 300 million in invested capital > Integrated and improved sales call center to facilitate one - stop shopping for the customers > Played a key role in the launching of marketing partnership with Air Marketing > Instituted advisory boards for all divisions with focus groups on key feeder markets

Hershey Entertainment and Resorts Company, Hershey, PA VICE-PRESIDENT OF SALES 2004 - 2009 Functioned as Senior Officer in conjunction with six VPs including finance, general counsel, human resources, marketing, entertainment division, and resort division Directed sales and marketing operations of three divisions involving two hotels, theme park, 10,000 seat arena, corporate sponsorships, hockey sales and luxury suites, and premium / club seating Reported directly to the CEO and collaborate with core operational departments Designed sales compensation commission plan for each division Administered and streamlined annual budget process for sales divisions Evaluated, reviewed, and monitored capital budgets and projects Executed company - wide site inspection form and procedures ensuring consistent management of clients; implement sales training program for all sales managers Key Accomplishments: Successfully achieved record revenue for each sales division from 2005 to 2007 with annual sales revenue of $ 350 million and more than $ 300 million in invested capital Integrated and improved sales call center facilitating one stop shopping for the customers Played a key role in the launching of marketing partnership with Air Marketing Instituted advisory boards for all divisions with focus groups on key feeder markets Successfully created the first North American MPI Chapter in more than 5 years, Mid-Penn MPI