Sentences with phrase «in call center environment»

Related Skills • Over 6 years successful management experience in a call center environment • Extensive knowledge of Avaya Call Management System and various Scheduling Software • Proficient in variety of programs including Word, Excel, Power Point and Lotus Notes • Experience in setting, monitoring and maintaining predictive dialer phone system

0 - 1 years of experience in a call center environment or similar customer service experience preferred...

Provided competent insurance advice through exceptional customer service, focusing on solutions for clients by servicing policyholders» auto insurance in a call center environment.

• A position in a Customer Relations, utilizing skills developed from working in a Call Center environment

Supervised team of 6 - 8 employees in call center environment including managing employee schedules, training and monthly team meetings.

Answered incoming calls in a call center environment to assist clients and providers.

Responsible for 15 + employees in a call center environment, problem resolution, working with internal and external customers to expedite orders.

COVER LETTER: To whom it concerns, I have over 17 years of experience working in a call center environment and interacting with customers.

Qualifications: I am a seasoned mortgage professional with many years in a call center environment.

Summary of Qualifications 9 years of proven, progressive experience in Customer Service and Inbound Sales in a Call Center environment.

Seeking a Customer Service Manager position in a Call Center Environment to utilize my customer service skills... focused on improving the customer experience.

Career Summary Operations manager with a ten year record of successful launching, directing and managing of large scale programs in a call center environment by performing management functions such as, planning, scheduling, organizing, and tracking processes and ensuring the feasibility of each project.

Expertise in software and hardware configuration and installation of PBX switches and voicemail systems as well as programming and engineering in a call center environment.

Energetic leader with 25 + years of customer service experience leading successful teams both business to business and business to consumer in multiple areas including sales, customer service and technical support in a call center environment.

Experienced and knowledgeable Tech - Support Professional in a Call Center environment seeking to contribute training and acquired skills within a Tier one Technical Support role.

• Over 20 years experience managing priorities and analyzing trends in a call center environment • Excellent communication and writing skills • Exceptional at developing relationships and networking • Adept at managing multiple projects in fast - paced environment • Skilled at adapting to changing situations

Having over 10 years in a call center environment allows me to be an active listener as well as have empathy for the customers and agents.

Experienced with analyzing initial transfer credit and course work * Advised potential and current students in both undergraduate and graduate degree programs with respect to academics in a call center environment * Partnered with internal and external resources for students regarding various degree programs via telephone, email and in person * Subject Matter Expert (SME) for Business, Criminal Justice, Information Technolo...

Dedicated customer service manager with 15 + years of experience in «thinking outside the box» in a Call Center environment.

Experienced call center customer service team manager and quality analyst with 16 + years experience in the financial services industry (charge / credit card and banking) as well as a combined 20 + years in a call center environment.

To obtain an opportunity in the call center environment to utilize my extensive knowledge and customer service skills.

My work experience consists of Data Entry Clerk / File Clerk for an Insurance company, Customer Service Representative in a Call Center environment making reservations and Daycare Teacher.

Management professional with over 10 years in a call center environment with extensive project management experience.

To Manage, coach and motivate 7 + Customer Service Managers in a Call Center environment, to exceed service levels, and departmental goals in the Minneapolis area.

I have extensive management experience in driving results and productivity in a call center environment and I am an expert in resolving customer inquiries / complaints to the highest level of customer satisfaction.

As you will notice in my resume I have five years work history in a call center environment.

I am looking for a job in a call center environment, preferably in the area of Credit Operations or Customer Service.

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

After supervising and managing customer service and consumer relations departments in a call center environment for 13 years, I have spent the last two years working at a news and entertainment weekly news paper, managing the back page content and supervising the individuals who contributed.

To provide results oriented collaborative performance coaching in the call center environment.

Results oriented individual looking for a leadership position in a Call Center environment.

PROFESSIONAL SUMMARY Best in Service administrative support and customer service representative in a call center environment.

Seeking senior manager, director role in a call center environment in eithI am a very dependable, energetic, outgoing leader, manager and employee.

Works in a call center environment handling inbound calls, fielding customer technical support questions, and providing troubleshooting assistance.

Perform customer service duties in a call center environment.

Works in a call center environment handling incoming calls, resolving customer service issues, answering customer requests, and locating and interpreting complex information.

Assist customers with issues in a call center environment, working remotely from a home office.

He / She will answer inbound calls and place outbound calls in a call center environment.

Work based in a call center environment providing support for CGX's operating companies in Canada, USA, Europe and Japan that processed 40,000 end - user commercial printing requests daily

Works in a call center environment reading source documents, locating and correcting data entry errors, comparing data with source documents, and maintaining logs of activities.

Will provide dental customer service in a call center environment.

As a Customer Care Assistant working in a call center environment, you will be working to support customers.

• Competent, communicative and exceptionally talented Call Center Agent with over 7 years of experience in handling both inbound and outbound calls in a call center environment looking for a position at The Grande.

Works in a call center environment handling inbound / outbound calls, processing customer orders, escalating queries and complaints, and responding to customer requests.

Other responsibilities included trouble shooting, pricing, delivery and product information in a call center environment.

Will work in a call center environment diagnosing and troubleshooting customer issues, gathering customer information, responding to customer requests, and documenting research.

Customer service experience in a call center environment for technical troubleshooting or help desk support

Create Resume Kane Hodder 100 Broadway LaneNew Parkland, CA, 91010Cell: [phone] [email protected] Professional Summary Reliable Service Administrator that can work on a specifically assigned team or provide excellent service in a call center environment.

The Call Center Representative will: - Answer incoming calls in a call center environment.

Customer service experience in a call center environment.