Summary of Expertise Experienced Home Retention and Default Collections Professional (Global (Offshore) Professional (Customer Experience Professional Strong Analytical and Organizational Leader (Effective Communicator Successful Mortgage Professional with over 20 years of
experience in mortgage servicing, management and customer service / experience.
Bank of America, the largest servicer after buying Countrywide in 2008, held $ 1.77 trillion
in mortgage servicing volume, followed by JPMorgan Chase & Co (JPM.N), the largest U.S. bank, with $ 1.17 trillion.
Utilizing her combined 32
years in the mortgage servicing industry, Ms. McCormick manages the Loan Servicing department which is responsible for loan closings and daily servicing of the company's commercial real estate loan portfolio.
Many teams are connected to the
latest in mortgage services, legal counsel, stagers, landscapers, decorators and every other element of a real estate transaction.
The added hand - holding
required in mortgage servicing, for example, has roughly quadrupled the cost of handling delinquent loans, turning them into major loss - makers.
That means that without the legislative fix, many low - and moderate - income borrowers, and especially first - time homebuyers, will not have the same
choices in mortgage services as those with higher incomes.
Professional Summary: An energetic financial services specialist with over 10 years of diverse
experience in mortgage servicing, team management, real property contracts / loan documents and loss mitigation.
This poor record appears to fall in line with JD Power's 2017 survey of consumer satisfaction
in mortgage servicing.
In mortgage servicing, which involves billing and collections, four firms have 50 percent of the business, and Wells Fargo is No. 1 in that field, too, with 18.5 percent.