Lead analytics expert technical consultant
teams in delivering project implementations and configurations Strategist for Client Implementations of Adobe Marketing Cloud Products (AEM, Analytics, Target, Social, Campaign, etc.) Participate and lead internal brainstorming and creative thinking sessions that solve client / prospect digital marketing roadblocks, customer roadmap & journey strategies, technical integrations, and discover upsell opportunities Leverage digital marketing consulting skills to assess client's requirements in aligning proper resources and provide on - time delivery of the scope of work Key strategic member of
sales and business
development teams by providing expert solutions to prospects leading to purchasing content management systems such as Adobe AEM (CMS & Communities), Target, Campaign, Analytics and other digital marketing technologies and services Collaborate with all business units including: consulting, technical,
sales, and marketing Developed acquisition & demand generation strategies via event, email and content marketing programs Establish excellent
sales and client retention strategies and demand generation by providing guidance through evaluation of current technologies and sourcing of complementary products and services to recommend Created
sales strategy to increase
sales pipeline and focus on opportunities in both
inbound and outbound marketing Co-Sell, Cross-Sell, Upsell & Strategize with Partners.
Team Lead — Sales Helpdesk / Inbound Team / E-Commerce Team (06/2007 — 03/2009) • Lead staff development program focused on sales and customer service best practices • Manage sales, customer service, and administrative staff engaged in helpdesk and e-commerce functions • Monitor customer queues in real time to determine and improve team efficiency • Manage team of employees taking part in an E-Commerce Customers on - boarding initiative • Skilled in industry software including CMS Supervisor, IEX Totalview, Siebel EBusiness Applications v. 8.0, Oracle E-Business Suite, Microsoft Office, and Righ
Team Lead —
Sales Helpdesk / Inbound Team / E-Commerce Team (06/2007 — 03/2009) • Lead staff development program focused on sales and customer service best practices • Manage sales, customer service, and administrative staff engaged in helpdesk and e-commerce functions • Monitor customer queues in real time to determine and improve team efficiency • Manage team of employees taking part in an E-Commerce Customers on - boarding initiative • Skilled in industry software including CMS Supervisor, IEX Totalview, Siebel EBusiness Applications v. 8.0, Oracle E-Business Suite, Microsoft Office, and Rig
Sales Helpdesk /
Inbound Team / E-Commerce Team (06/2007 — 03/2009) • Lead staff development program focused on sales and customer service best practices • Manage sales, customer service, and administrative staff engaged in helpdesk and e-commerce functions • Monitor customer queues in real time to determine and improve team efficiency • Manage team of employees taking part in an E-Commerce Customers on - boarding initiative • Skilled in industry software including CMS Supervisor, IEX Totalview, Siebel EBusiness Applications v. 8.0, Oracle E-Business Suite, Microsoft Office, and Righ
Team / E-Commerce
Team (06/2007 — 03/2009) • Lead staff development program focused on sales and customer service best practices • Manage sales, customer service, and administrative staff engaged in helpdesk and e-commerce functions • Monitor customer queues in real time to determine and improve team efficiency • Manage team of employees taking part in an E-Commerce Customers on - boarding initiative • Skilled in industry software including CMS Supervisor, IEX Totalview, Siebel EBusiness Applications v. 8.0, Oracle E-Business Suite, Microsoft Office, and Righ
Team (06/2007 — 03/2009) • Lead staff
development program focused on
sales and customer service best practices • Manage sales, customer service, and administrative staff engaged in helpdesk and e-commerce functions • Monitor customer queues in real time to determine and improve team efficiency • Manage team of employees taking part in an E-Commerce Customers on - boarding initiative • Skilled in industry software including CMS Supervisor, IEX Totalview, Siebel EBusiness Applications v. 8.0, Oracle E-Business Suite, Microsoft Office, and Rig
sales and customer service best practices • Manage
sales, customer service, and administrative staff engaged in helpdesk and e-commerce functions • Monitor customer queues in real time to determine and improve team efficiency • Manage team of employees taking part in an E-Commerce Customers on - boarding initiative • Skilled in industry software including CMS Supervisor, IEX Totalview, Siebel EBusiness Applications v. 8.0, Oracle E-Business Suite, Microsoft Office, and Rig
sales, customer service, and administrative staff engaged in helpdesk and e-commerce functions • Monitor customer queues in real time to determine and improve
team efficiency • Manage team of employees taking part in an E-Commerce Customers on - boarding initiative • Skilled in industry software including CMS Supervisor, IEX Totalview, Siebel EBusiness Applications v. 8.0, Oracle E-Business Suite, Microsoft Office, and Righ
team efficiency • Manage
team of employees taking part in an E-Commerce Customers on - boarding initiative • Skilled in industry software including CMS Supervisor, IEX Totalview, Siebel EBusiness Applications v. 8.0, Oracle E-Business Suite, Microsoft Office, and Righ
team of employees taking part in an E-Commerce Customers on - boarding initiative • Skilled in industry software including CMS Supervisor, IEX Totalview, Siebel EBusiness Applications v. 8.0, Oracle E-Business Suite, Microsoft Office, and RightNow