SUMMARY OF QUALIFICATIONS Results - driven professional with over 19 years of progressive senior level leadership experience highly skilled at leading, executing and coordinating diverse operations including
the integration of comprehensive plans and strategies to enhance profitability, productivity and efficiency.
Not exact matches
It is not intended to be
comprehensive, but will provide the user with much
of what will be needed to either submit a proposal to a supervisor or appropriately
plan for direct
integration.
Most recently, Julia served as a Program Director for the National Association
of State Energy Officials, where she oversaw the organization's work on
comprehensive energy
planning, renewable energy grid
integration, industrial energy efficiency and established the organization's transportation program.
The FAA Modernization and Reform Act
of 2012 tasked the agency to «develop a
comprehensive plan to safely accelerate the
integration of civil unmanned aircraft systems into the national airspace system.»
Established a
comprehensive plan to track sales goals
integration, including creation
of new sales processes and scripts encompassing all phases
of the sales cycle.
Odyssey's
comprehensive logistics management offerings allows one to select the services and degree
of integration that fits their company's
plans and goals.
Charted and recorded information in client files.Tracked client movement on and off the unit by documenting times and destinations
of clients.Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.Quickly responded to crisis situations when severe mental health and behavioral issues arose.Efficiently gathered information from families and social services agencies to inform development
of treatment
plans.Documented all patient information including service
plans, treatment reports and progress notes.Collaborated closely with treatment team to appropriately coordinate client care services.Developed
comprehensive treatment
plans that focused on accurate diagnosis and behavioral treatment
of problems.Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy
of medications.Organized treatment projects that focused on problem solving skills and creative thinking.Referred clients to other programs and community agencies to enhance treatment processes.Created and reviewed master treatment and discharge
plans for each client.Guided clients in understanding illnesses and treatment
plans.Developed appropriate policies for the identification
of medically - related social and emotional needs
of clients.Assisted clients in scheduling home visits and phone calls and monitored effectiveness
of these activities.Evaluated patients for psychiatric services and psychotropic medications.Monitored patients prescribed psychotropic medications to assess the medications» effectiveness and side effects.Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities.Administered medication to patients presenting serious risk
of danger to themselves and others.Conducted psychiatric evaluations and executed medication management for both inpatient and outpatient facilities.Led patients in individual, family, group and marital therapy sessions.Diagnosed mental health, emotional and substance abuse disorders.Recorded
comprehensive patient histories and coordinated treatment
plans with multi-disciplinary team members.Consulted with and developed appropriate treatment and rehabilitation
plans for dually diagnosed patients.Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan
integration psychotherapy.
Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation
of technical facets such as the Qfiniti platform and Avaya
integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic
plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal
of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms
of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware
integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain
comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity