Sentences with phrase «internal ticketing system»

Worked with clients to address pressing issues by handling requests via internal ticketing system.

Stay current with knowledge of internal ticketing system, customer portals, back - office databases, [company name] redemption procedures, and specifics around different types of [company name] features

Utilized custom monitoring software and internal ticketing system to provide end user support

Not exact matches

The ransomware that hit Muni completely disrupted the agency's ticketing system and impacted other internal functions such as email.

• Set up computer security measures (both hardware and software) to ensure that any internal or external threats are warded off • Configured computer networks such as LANs and WANs and add any required components to make information flow more profound • Offered technical support over the telephone or through user generated tickets • Tested systems to make sure that they are working optimally • Ensured that any need for upgradation is fulfilled on immediate basis

IT Support Engineer — Ellis Memorial Hospital — Sacramento, CA — February 2015 - present • Provide desktop support for more than 300 doctors, nurses, and hospital technicians • Maintain and troubleshoot network of 500 computer and mobile devices • Create internal documentation for software / Cloud - based application use • Cable new hospital wing and integrate into larger network, migrating user accounts from previous systemComputer Support Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guidelines

Extensively utilize internal network management systems to detect alarms, open an electronic troubleshooting ticket through IP - Center ticketing system, and access provider edge (PE) and customer edge (CE) routers

Support of Netsuite ticketing system that is used for both internal Netsuite help as well as for customer facing issue resolution.

Responsible for maintenance of daily server processes, development of in / outbound data feeds, and providing support to clients and internal staff through a ticket system.