Sentences with phrase «irate customer on»

EXCELLENCE IN CUSTOMER ORIENTATION • Handled a dissatisfied and irate customer on the brink of legal intervention by providing him compensation, thereby satisfying him.

Not exact matches

Even the M & G Bus Stop Deli on East 206 Street was closed, the owner of that deli garnered some unwanted media attention in 2015, when his 10 year - old son was assaulted by an irate customer.

They need to be able to advise and guide the sales team on how to improve sales conversion, counsel the customer service team on how to acquire listening skills when dealing with irate customers, or empower the technology team to quickly deal with security breaches.

Some customers are irate who purchased Audio Realms content on Audiobooks.com.

This results in dramatically high prices and many customers are irate that they are paying close to 3X more on their digital books.

You know, I'm curious as to what the percentage of calls to companies like freecreditreport.com are irate customers who are angry that they found charges on their credit card.

Even if you've been a sales representative for a while, think about times when you coordinated a project or took initiative on the job — perhaps you came up with a better organizational system, or maybe you're known for calming down irate customers.

If you are in customer service, you can understand the fulfillment that comes with helping a customer successfully - and you will know the frustration that comes with seeing an irate, dissatisfied customer walking away or slamming the phone down on you.

• Track record of initiating contact with prospective customers and converting them into business - providing patrons • Well - versed in following sales initiatives, aimed at achieving selling targets • Exceptional public relation skills, targeted at ensuring excellence in customer service provision • Able to handle tight deadlines and work back - to - back shifts during peak hours • Special talent for demonstrating store products, with the aim of selling to customers what they need • Particularly effective in inventory control procedures, order processing and shelves stocking, in sync with store procedures and protocols • Skilled in handling adverse situations involving irate customers by providing solutions to ensure customer retention • Excellent communication and interpersonal skills, targeted at working harmoniously alongside peers, supervisors and clients • Hands - on experience in leading store and product promotion activities, in accordance to popular marketing and promotional directives • Able to work well under stressful situations brought on by customer pressure or tight deadlines • Functional ability to employ persuasive skills, aimed at focusing customers» interest in new products and upgrades • Expert in handling merchandising activities, organizing store displays and working alongside marketing personnel to edict a positive image of the store

• Respond to telephone calls by following the company's specific procedures and protocols • Introduce self and company over the telephone and inquire into how a customer wants to be assisted • Listen to the customers» problems carefully and jot down any important points • Ask questions to determine details of problem and note down important information • Diagnose and resolve technical glitches in systems and run customers through appropriate steps to solve problems • Analyze problems and instruct callers on how to resolve them by walking them through each step • Provide walk - throughs to customers and inquire into any changes that transpire • Troubleshoot problems by applying advanced knowledge of software and hardware systems • Escalate complicated issues to the supervisor or appropriate departments and perform regular follow up • Create tickets in the system according to specified procedures and ensure that they are followed up on priority basis • Respond to inquiries regarding services and timelines through emails, tickets and over the telephone • Ascertain that all customer information is kept safe and confidential at all times • Create and maintain records of calls on each shift and use them for troubleshooting and reference purposes • Ascertain that irate customers are handled according to specific company protocols and supervisors» orders • Inform supervisors of any recurring problems in customers» accounts and ensure that they are resolved immediately • Keep abreast of changes and trends in system information and technology updates

PROFESSIONAL SKILLS • Highly skilled in assisting customers both over the phone and in - person • Profound ability to handle irate customers and resolve problems effectively • Able to work with a diverse and multicultural customers • Hands - on experience in upselling products and services • Demonstrated ability to provide relevant information to customers regarding current packages and possible up - gradations

• Convinces customers to use the company's products and services by providing them with detailed information on features and benefits • A natural problem - solver who successfully convince irate customers over the telephone, placing special focus on ensuring repeat business • Excellent communicator, makes a high volume of outbound calls in a day aiming to meet company and self - targets

• Reached self sales goal by a 100 % by exercising up - selling activities • Resolved a conflict between an extremely irate customer and a fellow team member by offering the customer a free meal on his next visit