Responsible for inventory, pricing goods, and effectively dealt with
irate customers ensuring needs were met
Not exact matches
• Track record of initiating contact with prospective
customers and converting them into business - providing patrons • Well - versed in following sales initiatives, aimed at achieving selling targets • Exceptional public relation skills, targeted at
ensuring excellence in
customer service provision • Able to handle tight deadlines and work back - to - back shifts during peak hours • Special talent for demonstrating store products, with the aim of selling to
customers what they need • Particularly effective in inventory control procedures, order processing and shelves stocking, in sync with store procedures and protocols • Skilled in handling adverse situations involving
irate customers by providing solutions to
ensure customer retention • Excellent communication and interpersonal skills, targeted at working harmoniously alongside peers, supervisors and clients • Hands - on experience in leading store and product promotion activities, in accordance to popular marketing and promotional directives • Able to work well under stressful situations brought on by
customer pressure or tight deadlines • Functional ability to employ persuasive skills, aimed at focusing
customers» interest in new products and upgrades • Expert in handling merchandising activities, organizing store displays and working alongside marketing personnel to edict a positive image of the store
• Respond to telephone calls by following the company's specific procedures and protocols • Introduce self and company over the telephone and inquire into how a
customer wants to be assisted • Listen to the
customers» problems carefully and jot down any important points • Ask questions to determine details of problem and note down important information • Diagnose and resolve technical glitches in systems and run
customers through appropriate steps to solve problems • Analyze problems and instruct callers on how to resolve them by walking them through each step • Provide walk - throughs to
customers and inquire into any changes that transpire • Troubleshoot problems by applying advanced knowledge of software and hardware systems • Escalate complicated issues to the supervisor or appropriate departments and perform regular follow up • Create tickets in the system according to specified procedures and
ensure that they are followed up on priority basis • Respond to inquiries regarding services and timelines through emails, tickets and over the telephone • Ascertain that all
customer information is kept safe and confidential at all times • Create and maintain records of calls on each shift and use them for troubleshooting and reference purposes • Ascertain that
irate customers are handled according to specific company protocols and supervisors» orders • Inform supervisors of any recurring problems in
customers» accounts and
ensure that they are resolved immediately • Keep abreast of changes and trends in system information and technology updates
• Convinces
customers to use the company's products and services by providing them with detailed information on features and benefits • A natural problem - solver who successfully convince
irate customers over the telephone, placing special focus on
ensuring repeat business • Excellent communicator, makes a high volume of outbound calls in a day aiming to meet company and self - targets