They need to be able to work efficiently in a fast paced and hectic environment and deal with
irate customers more often than not.
Not exact matches
That's because Generation Z has been less about face - to - face communications — they
more commonly communicate via text, emoji and video — and they're unprepared for a field such as
customer service, where they could interact with
irate people.
But now, with the company burning through
more than $ 1.5 million per month, it had to turn those
irate customers into consistent profit centers, and the only way to do that was to improve the product.
Kluger argues that humans are awed and intimidated by enormous systems that appear complex, even though true intricacy
more often lies in the commonplace: the makeup of a fish or a pencil, or the ability to answer
irate customer - service calls.
This results in dramatically high prices and many
customers are
irate that they are paying close to 3X
more on their digital books.