Sentences with phrase «irate customers using»

I am known for handling irate customers using my pleasant demeanor and exceptional customer services skills.

Customer service oriented skills — Ability to deal with irate customers using excellent interpersonal - communication skills.

Not exact matches

• Respond to telephone calls by following the company's specific procedures and protocols • Introduce self and company over the telephone and inquire into how a customer wants to be assisted • Listen to the customers» problems carefully and jot down any important points • Ask questions to determine details of problem and note down important information • Diagnose and resolve technical glitches in systems and run customers through appropriate steps to solve problems • Analyze problems and instruct callers on how to resolve them by walking them through each step • Provide walk - throughs to customers and inquire into any changes that transpire • Troubleshoot problems by applying advanced knowledge of software and hardware systems • Escalate complicated issues to the supervisor or appropriate departments and perform regular follow up • Create tickets in the system according to specified procedures and ensure that they are followed up on priority basis • Respond to inquiries regarding services and timelines through emails, tickets and over the telephone • Ascertain that all customer information is kept safe and confidential at all times • Create and maintain records of calls on each shift and use them for troubleshooting and reference purposes • Ascertain that irate customers are handled according to specific company protocols and supervisors» orders • Inform supervisors of any recurring problems in customers» accounts and ensure that they are resolved immediately • Keep abreast of changes and trends in system information and technology updates

• Convinces customers to use the company's products and services by providing them with detailed information on features and benefits • A natural problem - solver who successfully convince irate customers over the telephone, placing special focus on ensuring repeat business • Excellent communicator, makes a high volume of outbound calls in a day aiming to meet company and self - targets

• Tenacious and Resourceful o Decreased overhead costs by 44 % by suggesting use of alternative energy during summer months • Exceptional Communication o Responsible for creating correspondence which successfully won the company a $ 10m project • Organization Skills o Developed and implemented a core records filing systems which decreased administrative costs by 80 % • Customer Service o Retained an irate company patron providing an annual business worth 30 % of the company's revenue by employing tact during an adverse situation