As a hotel supervisor, I am vigilant, customer service - oriented, possess exceptional leadership skills and can handle even the most unsatisfied and
irate guests positively.
Leadership skills, the ability to ensure constant guest satisfaction and knowledge of handling
irate guests is probably top of the list.
Don't Take It Personally: Women Hotel Front Desk Agents Learn to Negotiate Difficult Guests in a Patriarchal Industry — A seasoned human resources professional relates how female Hotel Front Desk Agents handle
irate guests and irrational behavior.
• Competent at handling complaints and
irate guests by employing exceptional expertise in diffusing potentially «blow up» situations, while maintaining dignity of the hotel and that of the guest
Can you handle
irate guests?