Known for doing things differently, Millennials are digital natives that are the next generation of
justice system users and legal professionals.
In my last post for Slaw I wrote about the importance of creating the conditions for justice innovation by building the skills needed to work in multidisciplinary teams and collaborate rather than «consult» with
justice system users.
The background, identity, and social location of lawyers (and ultimately judges) matter because they inform their values and perspectives, and determine how they understand the circumstances of
justice system users.
The new normal — which I believe to be largely the consequence of the increasingly loud and consistent voices of
justice system users — challenges the The New Lawyer to commit to genuinely respect clients, to pay careful attention to their needs, concerns, and financial limits, and to consider them true collaborative partners.
These numbers will continue to rise making this next generation of
justice system users and legal professionals central to access to justice improvements — those aimed at modernization, user - experience and beyond.
Not exact matches
As a key stakeholder and member of our Service
Users Interest Group, FNF are able to influence and comment on current developments within CAFCASS and the family
justice system as a whole.
«So we will develop diversionary programmes to take
users out of the criminal
justice system altogether, ensure that those who need treatment get it, and find more effective ways to reduce or end their drug use.
Users either receive authorization from FMCSA to access CDLIS, or may receive it, if they are law enforcement agencies, from their State's criminal
justice information
system (CJIS), for enforcing FMCSA CDL regulations as part of their official duties [e.g., State officials enforcing regulations in support of the FMCSA Motor Carrier Safety Assistance Program (MCSAP)-RSB-.
Review how incidents where people on bikes are killed or seriously injured are investigated and prosecuted to give all road
users the confidence that the
justice system will protect them.
Increasingly, reform efforts are also involving
users in recognition of the need to design a
user - centred
justice system.
This involves taking an ««improvement approach» that engages the
user's perspective, is multi-disciplinary, experimental and recognizes that
users of the [
justice]
system are partners in improving it.»
Is it enough for
justice insiders to take their own understanding of the client experience into account or to invite one or more «
users» of the
system to participate in reform discussions?
The very design of the
justice system is such that is difficult to negotiate unless one has a law degree; the very design puts up obstacles to common
users.
New online courts for civil cases designed to help make the
justice system more
user - friendly could be introduced,...
«Technology has the potential to enhance our
system of
justice and to provide greater convenience to some court
users.
Why is the idea of asking service
users what they need in terms of access to
justice so challenging to those working in the
justice system?
This does not mean that I think that a strong settlement culture is any less important now than then — and clearly there is still a great deal of work to be done there that is integral to modernizing the
justice system and responding to
user needs and goals — but I have found my attention shifting to more fundamental questions of client service.
We're taking the perspectives of
users of the
system and
justice workers.
«These are ambitious, innovative and exciting plans and I believe they could make the
justice system simpler and more
user - friendly.»
However, it must be borne in mind that the
justice system is not our
system, a
system for judges and lawyers, but their
system, a
system that belongs to the
users of the
system, the litigants themselves.
This Special Issue captures the emphasis on the needs and expectations of
users of the civil
justice system.
Media coverage both reflects and fuels a growing belief that our civil and family
justice system is in crisis that spans
users, legal service providers and governmental policy - makers.
And then there's the legal AI
systems that allow individuals to gain access to
justice, via provision of legal knowledge and guidance, or that help the
user to complete legal forms without the immediate input of lawyers.
One of the issues for those developing ODR
systems for small claims, as recognised both in the Ministry of
Justice Transforming our
Justice System and the earlier Briggs report, is the level of assistance to be given to users before they pay their money and enter the court s
System and the earlier Briggs report, is the level of assistance to be given to
users before they pay their money and enter the court
systemsystem.
Justice Brown does have some proposals for change, and again many of this echoe what we have been hearing from those less schooled in such matters — the
users of the
system themselves.
Maybe it's time to remember that the
justice system we cherish and in which we thrive isn't our
system, the
system of judges, lawyers and paralegals, but the
system of the people, the litigants who are its
users and beneficiaries.
Litigants are less actors in court than
users or consumers of the
justice system.
I think it's different to undertake rigorous
user testing, when you're developing software in a public
justice system, versus a private software company, the [inaudible 00: 26: 27] market for example.
The data you really need concerns the needs and experiences of
users of the
justice system.
He said the lack of spending has resulted in paper - based and physically outdated and even decrepit courthouses «that operate in the stone age» and a
justice system in all fields — from civil and criminal to family law — that
users describe as «archaic,» «outdated» and «slow.»
Unless we can make real and significant progress in simplifying legal language and providing accessible and understandable materials to non-lawyer
users of the
justice system, we can not move access to
justice forward in any tangible way.
In this respect, the report observes that to understand the factors that impede or facilitate access to
justice, it is essential for researchers to be able to engage with
users of the
justice system.
101 Ways to Improve State Legal
Systems: A
User's Guide to Promoting Fair and Effective Civil
Justice - FIFTH EDITION 2017
101 Ways to Improve State Legal
Systems: A
User's Guide to Promoting Fair and Effective Civil
Justice
National coordination is in service of the common goal of making a larger amount of useful data more readily available to empirical researchers in order to enhance the capacity of
justice systems to empirically measure program performance and evaluate
user outcomes.
Many previous reports including the 1996 CBA
Systems of Civil
Justice Task Force Report have highlighted the need for a
user focus.
I won't go into the details of that workshop as it has been previously written about here, but, in short, our stakeholders (and now our partners) were interested in learning about the innovation tools they might use to help them respond to the needs of
users in the family
justice system.
In our view, it is difficult to reconcile the Supreme Court of Canada's 1988 decision in BCGEU v. British Columbia (Attorney General), confirming that every Canadian citizen has the fundamental right to unimpeded access to the courts, with the notion of Canada's superior courts operating as a default
user - pay
system of
justice, subject to an individual establishing an entitlement to an exemption from court fees.
However the launch of BC's online Civil Resolution Tribunal, and the
user - centric design process that created it, has renewed my optimism re public sector
justice system innovation.
The big barriers to innovation seem to be (in no particular order): lack of data about the needs and experiences of
users of
justice systems; the natural monopoly of judges and lawyers; the challenge of developing the smart public - private partnerships that innovation needs; limited or no access to finance.
These services represent an attempt to modernize the
justice system through a focus on meeting citizen needs,
user satisfaction, and continuous improvement through innovation.
Participants explored the
justice system from the «
user» perspective and approach access to
justice as a hands - on design challenge — they gathered the information needed on how the
justice system works, imagined how best to respond to the gaps and weaknesses of the current
system, and had to develop a prototype that will improve it.
«Each of these initiatives are working to make our
justice system more accessible and
user friendly.
Will unbundled services make a difference to
users of the civil
justice system?
What is unique about A2JBC is that it seeks to impact access to
justice by creating a network of
justice system stakeholders to align around strategies that are collaborative,
user - centred, experimental and evidence - informed.
But from its beginning, A2JBC recognized that to be effective it needed to broaden its perspective and so it invited participation from other sectors (such as health and municipal government), organizations serving
users of the
justice system (such as Disability Alliance BC and MOSAIC), and
users of the family and civil
justice system.
Looking at the
justice system from the point of view of the
users of the
system has the potential to be transformative.
People who work in other sectors, and professionals from other disciplines, have important insights and expertise that will help
justice system stakeholders figure out how best to accommodate the non-legal needs of
users of the
justice system.
The commitment to work in partnership with
system users underlies A2JBC's dialogue with the BC Aboriginal
Justice Council.
From September 2014 — September 2015 researchers at the Winkler Institute for Dispute Resolution conducted over 30 interviews and 5 focus groups with
justice stakeholders including lawyers, legal educators, legal entrepreneurs, legal clinic staff, policy makers, governments, judges, trusted intermediaries and
users, in order to gain insight into how we might build capacity for innovation within the civil
justice system and what specific innovations are required.