Not exact matches
I think it's important to set standards not only for yourself, but for your
staff as well to
keep the team
morale up and ensure continued success day in and day out.»
Companies that have adopted this have found that they are able to grant the request in the vast majority of cases, they have actually found that productivity has gone up, profits have gone up,
staff morale has gone up and
keeping staff is easier.
Though # 1 million sounds like a lot of money, «it will do more for
morale than the relatively small amount lost from the total budget,» he says, «And it's better to
keep the
staff that you've got by paying competitive salaries rather than losing them to industry or America.»
Like a coach, Sonny has to read the field, ponder his options, and make big offensive and defensive calls while
keeping up the
morale of his team: Molina, the current QB (Tom Welling), and the actual coaching
staff (as head coach, Denis Leary lends his brand of a-hole bite).
Keeping her attendees (some albeit hungover) rapt, she inspired them to make use of productivity, time management, profitability, and as important «
staff morale» to gain credibility as a freelancer.
They worked to
keep the
morale going with the
staff who were still there.
They'll help alleviate stress,
keep morale high, use their expertise to complete work to a high standard, and ensure permanent
staff can go on leave.
Designed charts for rotation of
staff opening and closing duties to help maintain group cohesiveness and
keep positive
morale.
PA Reps for
staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each
staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with
staff to
keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the
staff, heighten
morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.