In part one of this two - part interview, Connie talks about the history of Battenkill Books, the strategies that have
kept the business growing despite the difficult economic climate, her perspective on ebooks and their impact on publishing and bookstores, and the variety of customer preferences that she encounters on a daily basis.
Despite the force of habit
keeping desk phones intact, Goldberg predicts that
businesses, like
growing numbers of households, will eventually rely only on mobile and internet for their communications.