Customer services was unable to help, passed me between 4 different representatives who had no idea what had been discussed with the previous ones, ignored half of what I told them, seemed to have no technical
knowledge about the eReader and just kept repeating solutions from their troubleshooting guide which I had to keep telling them I couldn't perform because the device was stuck on the loading screen.
In addition, because
ereaders offer such things as instant dictionary access and online access to websites like Wikipedia where more information is available
about a topic, ebooks can be viewed as spreaders of
knowledge, which is also a blessing.