Sentences with phrase «knowledge in call center»

Seeking a company that can best utilize my experience and knowledge in the call center / collection / BPO / vendor management and outstanding client relationship skill sets.

Ideal Companies: A self - motivated and results focused individual seeking a challenging position that offers continuing career development and utilizes extensive knowledge in Call Center Management, Sales, Performance Metrics, and Supervisory Skills.

A self - motivated and results focused individual seeking a challenging position that offers continuing career development and utilizes extensive knowledge in Call Center Management, Sales, Performance Metrics, and Supervisory Skills.

I am an experienced contact center director with extensive knowledge in call center sales, support, business analysis, management and employee development.

Not exact matches

It takes education, knowledge to understand, and one has to have knowledge in hindu Juda ism, filthy secular ism, self center ism to understand book of hindu mithra ism, racist savior ism, called bible, of hindu dark ages, best of secular, self centered are donkeys, one of hindu secular chosen animal, secular.

Dr Josep Call, from the Wolfgang Kohler Primate Research Center in Leipzig, Germany, concurs: «This is common knowledge to all the zoo keepers, but it was never tested systematically.»

«Ancient Vedic (the oldest known Sanskrit literature) knowledge tells us that we have a vital energy called prana moving through the energy channels in the midline of the body, with each chakra, or center of energy, identifying a core human need,» says Candice Covington, a certified aromatherapist, massage therapist, and energy worker at The Chopra Center in Carlsbad, Califcenter of energy, identifying a core human need,» says Candice Covington, a certified aromatherapist, massage therapist, and energy worker at The Chopra Center in Carlsbad, CalifCenter in Carlsbad, California.

Instead of directing customers to some call support facility in the developing world, and having them sit through call center muzak before they get to speak to some support person with an exotic accent and a questionable grasp of English and / or technical knowledge, we focus on asynchronous support channels such as email and incident report widgets.

The report by the National Center for Improving Science Education, a research «mini-center» funded by the U.S. Education Department, calls for a bigger role by the government in conducting research on needed science knowledge and skills, developing new forms of assessment in the field, and training science educators.

Summary Customer Service and Call Center Representative versed in customer support in high call volume... ications knowledge & etiquette High customer service and confidentiality standards Phlebotomy and Call Center Representative versed in customer support in high call volume... ications knowledge & etiquette High customer service and confidentiality standards Phlebotomy and call volume... ications knowledge & etiquette High customer service and confidentiality standards Phlebotomy and v...

Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities and acquire knowledge on different services

To work as a call center agent for an insurance company where my knowledge on insurance products, and ability to provide fast and accurate information would help the management in growing business.

At a call center, a sales manager needs to control a given team of sales representatives, train them in terms of product knowledge, soft skills and the time deadlines.

Highly qualified and skilled management professional with excellent communication skills willing to work on the position of call center supervisor in an organization where I will gent an opportunity to utilize my knowledge

*** Promoted to Supervisor position above *** COMPUTER KNOWLEDGE & MECHANICAL SKILLSMicrosoft Windows 2002 XP Professional including Excel, Word, PowerPoint, Access, Publisher, Microsoft Project, MS Outlook, and Schedule +, Lotus Notes, Internet Explorer 7.0, Adobe Acrobat, Foxfire — PeopleSoft Human Resource and Procurement / Purchasing Database Systems - «Adminstaff» — «Timekeeper» Attendance Tracking — ACD Call Center Mgmt Systems, Toshiba Strata CS Viewpoint, OnBase, ExCapp, PMS — Fiserv Paperless Mgmt Systems — Accounting / Construction software systems — Timberline, Viewpoint, Foundations, and Bid Mail.CORPORATE and COMMUNITY INVOLVEMENT2006 — Participant in «Rebuilding Together» project2003 — 1998 American Cancer Society's Daffodil Days Coordinator2001 & 2000 Balboa Community Involvement Committee member1998 & 1997 «TORA» Award of Excellence1998, 1997, & 1996 Ambassador for Orange County's United WayPROFESSIONAL DEVELOPMENTThe Exceptional Administrative Assistant Seminar - Top Skill SeminarsProviding Outstanding Customer Service — Top Skill SeminarsBusiness Writing Skills for Powerful Results — Top Skill SeminarsAssertive Communication Skills for Women — SkillPathDealing Effectively with Unacceptable Employee Behavior — SkillPathExcelling as a First - Time Manager or Supervisor — SkillPathLeadership and Management Skills for Women — SkillPath

The customer service sector in telecom companies have positions such as customer service executive, customer service manager or call center manager depending on the knowledge and experience.

Moreover, I want to impart my knowledge of call center functioning in my juniors so that they could contribute significantly on company's progress.

In - Depth knowledge, industry specific expertise and the trends in the field of hiring at the most affordable rate makes us the best call center recruitment service provideIn - Depth knowledge, industry specific expertise and the trends in the field of hiring at the most affordable rate makes us the best call center recruitment service providein the field of hiring at the most affordable rate makes us the best call center recruitment service provider.

Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state - of - the - art practices; participating in professional societies.

Requires experience in a call center position and information technology subject knowledge.

KEY ACHIEVEMENTS • Attained success in meeting sales goals by a 100 % by up - selling services to existing customers over the phone • Managed a team of seventeen call center agents for training purposes in terms of service knowledge and telephone etiquette

Review the interview questions that explore the knowledge and core workplace competencies commonly required for success in call center or contact center jobs and plan your interview answers using the samples provided.

This position is in a call center and does require an intermediate working knowledge of Microsoft Of...

Create Resume DEJA TURNER 100 Main Street, Cityplace, CA, 91019 [phone] [email protected] Professional Summary Skills Top - rated sales performance Avaya Software knowledge Skilled in call center operations Talented client relations manager Customer interface expertise Customer service award Creative problem solver Exceptional communication skills Strong client relations Strategic sales knowledge Credit card processing Work History Manager -LSB-...] Continue Reading →

Create this Resume Deandre Barbeau 1977 Shinn Avenue Pittsburgh, PA 15222 (123)-263-7084 [email protected] Job Objective: To grow professionally as Telecommunications Director in one of the most established technical call center industries and share my expertise and knowledge with routers, switches, and other networking devices.

Create this Resume Deandre Barbeau 1977 Shinn Avenue Pittsburgh, PA 15222 (123)-263-7084 [email protected] Objective: To be able to work and grow professionally as Help Desk Manager in one of the most established technical call center industries and share my working knowledge with routers, switches, and other networking devices.

Works in a fast - paced call center environment engaging and educating members on solutions and advise, providing first call resolution, and providing product knowledge.

Objective Obtain a position in which I will be able to utilize my excellent customer service skills, enthusiastic personality, administrative abilities, call center knowledge, and supervisory experience

An opportunity in call center management or administration, where my knowledge, experience, and personal skills can contribute to efficient daily operations, cost savings, applying best practices, and continuous quality improvement

SUMMARY A tech savvy graduate with 8.5 years of experience in software development life cycle along with configuration control, production support and service management in IT industry, gaining wide exposure to the call center and IVR technologies, Online banking, and Banking knowledge of end to end business processes.

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Tcall center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for thecenter performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

I wish to continue my career as a seasoned «hands - on» Manager and Team Leader with 16 plus years of knowledge / experience in a diverse Call Center environments with exceptional customer service and communication skills.

To obtain an opportunity in the call center environment to utilize my extensive knowledge and customer service skills.

I» am enthusiastic, energetic customer service / call center quality assurance representative with fifteen years of in - depth knowledge of inbound / outbound call centers polices and procedures.

Most recent experience has been in retail; but preference is to return to the call center arena and utilize my knowledge, energy, skills, and savvy to contribute to successful call center operations and company profitability.

Qualifications * Fluent in Spanish * 30 years of Banking experience * Successfully managed several banking centers * 5 years of call center experience * Provides excellent customer service * Knowledge of Bank of America's policy and procedures

Utilize my experience in implementing and successfully managing a vendor management office along with having in depth knowledge of all aspects of call center operations within the mortgage servicing and telecommunications industry to add value to the right company.

Seeking a challenging position as a trainer, call center or customer service Manager, within a great company, where I can grow and apply my skills, knowledge, and experience within a team to assist in furthering the organization's objectives.

Qualified customer service representativ] with 3 years in fast - paced customer service and call center... computer knowledge Credit card processing Strong customer service orientation Problem solver Sales negotiating... quality customer care.

About Blog Five years of demonstrated work experience in developing and implementing business technology applications, systems integration and testing solutions with in - depth domain knowledge of industries like Healthcare, Telecom, Call Center etc..

Related Skills • Over 6 years successful management experience in a call center environment • Extensive knowledge of Avaya Call Management System and various Scheduling Software • Proficient in variety of programs including Word, Excel, Power Point and Lotus Notes • Experience in setting, monitoring and maintaining predictive dialer phone sycall center environment • Extensive knowledge of Avaya Call Management System and various Scheduling Software • Proficient in variety of programs including Word, Excel, Power Point and Lotus Notes • Experience in setting, monitoring and maintaining predictive dialer phone syCall Management System and various Scheduling Software • Proficient in variety of programs including Word, Excel, Power Point and Lotus Notes • Experience in setting, monitoring and maintaining predictive dialer phone system

Professional Duties & Responsibilities Responsible for company customer service departments across multiple fields Hired, trained, directed, and reviewed customer service representatives Directed call center ensuring professional and efficient operations Increased company efficacy through the establishment of best practices Ensured professional and timely response to customer service inquiries Maintained extremely high client satisfaction rate resulting in repeat business Authored and presented customer service, finance, and personnel reports for senior leadership Tracked daily, weekly, and periodic customer service interactions Handled financial transactions including credit card payments, declines, and collections Resolved shipping, warranty, and product operation inquiries Oversaw the creation, update, and maintenance of client information database Maintained working knowledge of company products and services to best assist clients Built long - term relationships with employers, piers, clients, and industry leaders Assisted various company departments with special projects as needed Fostered an atmosphere of respect and dedication to company goals Performed all duties in a professional, positive, and timely manner