Please apply directly to this positing Responsibilities • Provide level 1st & 2nd level technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution on Microsoft Windows 7 OS • Manage assigned support incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth
knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this
knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit
product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy
hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field
of studies • Comfortable teaching large groups •
Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this
Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7
knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this
knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and
knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this
knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this positing.
SUMMARY
OF QUALIFICATIONS • Over three years of extensive experience as a Broadband Technician • Highly skilled in installing, disconnecting and repairing broadband services for individual customers and corporate settings • Able to install, uphold, repair and test all kinds of broadband products including; IPTV, HSI, Networking, VDSL, and High Definition TV • Hands on experience in troubleshooting technical problems and issues • In depth knowledge of the protocols and procedures required to use hardware and tools used in managing broadband servic
OF QUALIFICATIONS • Over three years
of extensive experience as a Broadband Technician • Highly skilled in installing, disconnecting and repairing broadband services for individual customers and corporate settings • Able to install, uphold, repair and test all kinds of broadband products including; IPTV, HSI, Networking, VDSL, and High Definition TV • Hands on experience in troubleshooting technical problems and issues • In depth knowledge of the protocols and procedures required to use hardware and tools used in managing broadband servic
of extensive experience as a Broadband Technician • Highly skilled in installing, disconnecting and repairing broadband services for individual customers and corporate settings • Able to install, uphold, repair and test all kinds
of broadband products including; IPTV, HSI, Networking, VDSL, and High Definition TV • Hands on experience in troubleshooting technical problems and issues • In depth knowledge of the protocols and procedures required to use hardware and tools used in managing broadband servic
of broadband
products including; IPTV, HSI, Networking, VDSL, and High Definition TV • Hands on experience in troubleshooting technical problems and issues • In depth
knowledge of the protocols and procedures required to use hardware and tools used in managing broadband servic
of the protocols and procedures required to use
hardware and tools used in managing broadband services