«[B] ut I think that a significant reason is that the law publishers, with their legacies, have more to lose from abandoning books and print subscriptions and use
lack of customer push as an excuse for maintaining the status quo.
Undoubtedly, this has to do with the pace of change in tax and customer characteristics but I think that a significant reason is that the law publishers, with their legacies, have more to lose from abandoning books and print subscriptions and use
lack of customer push as an excuse for maintaining the status quo.
Not exact matches
They may not have come out and explicitly said they discriminate when hiring and / or servicing
customers, but their
lack of belief in diversity has certainly
pushed people to the side.
One negative does come from its
lack of brick - and - mortar competition, which leads to poor execution
of the little things that tie together a good
customer service experience, such as its habit
of pushing expensive warranties and turning away legitimate return claims on a whim.