«The first thing is
our laser focus on customer service, and it is the most important thing we do in the store,» he says.
Not exact matches
Both hires go a long way in telegraphing the fact that the four - year - old Jack Welch Management Institute is one of the very few business schools that is run like a business, with a
laser - like
focus on customer service.
Let's take a simple
customer service journey and see where a
laser focus on consistently delivering an outstanding
customer service experience can affect touchpoint scores.