PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve
problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member
to go over performance status * Assist with training as needed *
Lead weekly Team meetings with staff
to keep them informed of changes
to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly
to report on clinical call center performance and personnel issues
Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or
Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification
Required Competencies: * Must have strong leadership and
problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability
to effectively present information and respond
to questions from groups of associates, managers and clients * Ability
to comprehend ACD statistical reporting and apply it
to the operation of the department * Ability
to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability
to maintain a high level of consistency while working with team members * Ability
to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability
to understand what style of conflict resolution is best suited for a particular situation * Ability
to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able
to move with change while maintaining a positive attitude and strong role model for the Team.
Despite the documented direct effects of physical abuse on the
health of children, the recognition that early childhood trauma is a
leading predictor of adult morbidity and early mortality, and the enormous indirect costs of funding the social and legal systems
required to investigate abuse, protect children, hold perpetrators accountable and treat affected families, available public resources have not adequately addressed the
problem.