Sentences with phrase «leading end user support»

Expertise in building, optimizing and leading end user support teams with proficiency in employee development, the creation of internal / external communications, and challenging the status quo with innovative solutions to improve client service, enha...

Not exact matches

Whatfix is a leading Performance Support platform which empowers organizations to eciently manage the end - to - end product adoption lifecycle of their end users.

• Develop and maintain training materials for colleagues, including multimedia modules, instructor - led training, performance support tools, content / knowledge management sites and end - user support documentation.

Project Manager / ITSS Operations Lead — Taos Consulting (Hitachi Global) Streamlined Service Desk support procedures for 100,000 end users in ITSS environment.

SELECTED ACHIEVEMENTS • Supervised operating and approval processes of Accounts Payable which led to production of 170 checks daily and wire transfers of over $ 1000k / - • Modernized ERP systems in order to incorporate user - friendliness into the system • Reinforced approval procedures to better tracking and documentation of activities in purchasing, accounts payable and inventory areas • Bring a 20 % reduction on freight costs negotiated while maintaining quality points • Organized processes and dealings to support 40 % reduction in month - end close cycle from 4 - 5 days

Smartronix (CA & MD) 08/2004 — 12/2008 S6 Information Systems Coordinator • Serve as Section Chief and Contract Lead at the MCNOSC providing overall support for the MCNOSC IT Systems • Manage the network, servers, switches, applications, and information and infrastructure security • Utilize DoD applications for network scanning and remediation of the classified and unclassified networks • Develop plans, procedures, and policies to directly support and defend the MCNOSC Network from security threats • Oversee the MCNOSC's PKI (public key infrastructure) and integration with the MCNOSC services with the coordination of recovery strategies with the Alternate Network Operations and Security Center (AltNOSC) • Determine minimum processing requirements for recovery site and provide guidance for recovering infrastructure processing • Provide technical input to the Contingency of Operations (COOP) Plan ensuring all activities, resources and procedures required to recover critical IT infrastructure processing are accurate • Manage the day to day support of the MCNOSC Infrastructure, supervising a team of IT service contractors • Perform complex repairs, upgrades, hardware configuration, and end user training • Serve as project manager for the transition and deployment of the MCNOSC's NMCI plan • Oversee the planning and build out of the network and MCNOSC's new Headquarters and Operations Center • Coordinate with local contractors to ensure timely delivery of the network • Design and coordinate the build out of the MCNOSC Internal Data Center, Server Room, and Testing Lab • Coordinate the movement to the MCNOSC's newly built Operations Center and Head Quarters • Install cabling, servers, racks, environmental controls, a / v systems, and other technical equipment • Develop the MCNOSC IT Lifecycle management for the LAN and other IT devices • Serve as project manager for the MCCDC (Marine Corps Combat Development Center) Studies and Analysis Division and the MCCLL (Marine Corps Center for Lessons Learned)

Information Technology Security Manager — Duties & Responsibilities Manage IT security, customer service technicians, assets and finances, and client training Responsible for ensuring that multiple IT groups meet finance, audit, and compliance requirements Serve as primary point of contact for customer contracts, technical support, and end - user training Utilize interpersonal and technical skills as liaison between clients, technicians, and subcontractors Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Oversee the implementation of asset management processes and procedures Coordinate activities with desktop leads to ensure SOX compliance Validate asset information, manage defect reports, and submit correct action recommendations Design and implement enterprise - wide security protocols, mainframe / pc policies, & software / hardware packages Collaborate with department managers to identify and address security concerns through IT Security policies Reduce corporate information ricks through implementation of sensitive document control processes Utilize RACF and Windows / LAN measures to greatly improve user, administrator, and application security Establish and oversee regular system security audits for employers and clients Author and present added value reports, optimization reviews, and overall audit presentations Enhance employee productivity and accountability through the implementation of firewall and tracking software Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical skills

BearingPoint, Inc. (McLean, VA) 2005 — 2008 Senior Consultant • Led data management project for the National Aeronautics and Space Administration • Analyzed NASA operations and determined appropriate business systems for company use • Oversaw operation of central budgeting, accounting, and project management system • Responsible for system installation, administration, configuration, and quality assurance • Prepared system design documentation highlighting system operation and workflow changes • Managed 600 user support line, directed support technicians, and provided excellent service • Designed and delivered instructional courses and materials for system end - users