Here is what I would suggest: Before approaching any employee, try to pinpoint exactly what the problem is (You were promised one rate and charged another / A
bellman was rude to your wife / Someone must've thought you were finished with the pizza box you
left on the floor of the bathroom and threw away the last cold slice), and then, if possible, what solution would make you feel satisfied (Having the rate adjusted to reflect the original booking / Being assured that the issue will be investigated and the
bellman will be spoken to / A pizza slice on the floor?