In addition to providing a framework for understanding current
legal service delivery processes, the theoretical discussions should serve as a basis for students to identify areas where processes can be improved.
Lawyers have trouble grasping how much waste is built into current
legal service delivery processes.
I still get the skeptical looks when I say we can take
a legal service delivery process that currently extends over four weeks and cut it back to a day.
Not exact matches
Third parties always have had access to confidential client information, including
process servers, court employees, document
processing companies, external copy centers, and
legal document
delivery services.
Dentons developed Nextlaw Labs in 2015 to spur innovation and technological change and incubate ideas for new products and
processes to transform
legal services delivery.
In Chapter 3, Mitch focuses the UK law firm Riverview Law, and suggests that its corporatized structure allows it to make «long - term investments in technology and
process to build an entity - based approach to
legal services delivery, designing its
legal service offerings to ensure client loyalty to the entity, rather than client loyalty to a particular lawyer or team member.»
But a good IT team can provide the knowledge and tools to help firms break out — delivering operational agility across global offices, better and more secure information sharing, and real innovation in the
processes behind
legal service delivery.
We apply lean six sigma and
process improvement methodologies to the business and practice of law, and use technology such as workflow automation and expert systems to optimize
legal service delivery.
DWT continues to devote energy and resources to developing new and better solutions to business and
legal challenges, improving internal
processes and building
service delivery models that provide more transparency, efficiency and better opportunities for collaboration.
Perhaps the
legal services model based on
delivery by partnerships, based on inefficiencies built into the billable hour and fueled by bloated staffing and
processing should die and be replaced by a new model entirely.
To help achieve this goal, and to better manage the
delivery of
legal services, Baker Donelson has created BakerManage, a proactive project management
process that ensures that complicated
legal matters are managed efficiently and completed on time and within budget.
Both firms have stream - lined the «
process» of
legal services delivery to make the client experience better and more affordable; both firms were built through access to outside capital.
... «The LSC will design innovative
service delivery by combining experienced lawyers, best available technologies and
legal project management techniques and
processes,» Fowles explains.
The crucial enabling pillar is a smart use of new
legal technology (lawtech) to re-engineer
service delivery, automate
process and tasks, and digitize and intermediate interactions internally within the organization and externally with third parties.
The practice of law has morphed into the
delivery of
legal services that requires
legal, technological, and
process / project management expertise.
CEO Andy has worked in the
legal services sector as a COO, Chief Marketing Officer and Business Development Director, responsible for lawyers, paralegals and
process / project management experts in the design and
delivery of award winning
legal services.
Written by Neota Logic's Michael Mills and published by Neota Logic client Thomson Reuters through the Thomson Reuters
Legal Executive Institute, this new white paper addresses the need for legal practice engineering to bridge from process and technology to more effective delivery of legal serv
Legal Executive Institute, this new white paper addresses the need for
legal practice engineering to bridge from process and technology to more effective delivery of legal serv
legal practice engineering to bridge from
process and technology to more effective
delivery of
legal serv
legal services.
Gartner's report on
legal AI notes that «Enterprises are seeking to automate
legal document
processing, especially contract
processing... and that traditional
legal service delivery is increasingly becoming inefficient.
All of this demonstrates that a people,
process, technology approach is needed for the re-engineering of
legal -
service delivery.
Thompson Hine understands that clients are seeking significant changes in the way
legal services are provided and managed, and has changed its
service delivery model, adding personnel, software, infrastructure and training in areas including
legal project management, value - based pricing, flexible staffing and
process efficiency through its SmartPaTH initiative.
Consider all of the people that typically have access to client files:
process servers, court employees, building cleaning crews, summer interns, document
processing companies, external copy centers, and
legal document
delivery services.
Our SmartPaTHSM program achieves this by incorporating
legal project management, proactive use of value - based pricing,
process efficiency and flexible staffing to optimize our
service delivery.»
And while about one hundred of the largest law firms recently elevated first - year associate salaries to $ 180K +, the smart money in the
legal sector is investing in technology and
service delivery models that meld
legal, IT, and
process expertise.
When implemented thoughtfully, an ELM ecosystem of technology,
processes, and engineered workflows enables
legal teams to lower spend and drive efficient
legal service delivery while ensuring good value.
It performs tasks in the
delivery of
legal services that require technology,
process design, and other work flow management expertise.
In the mean time, as Poor points out, there is substantial opportunity to make gains in the
process of
legal services delivery.
GCs of the future will conceptualise
service delivery in terms of end - to - end solutions; namely the optimal combinations of people,
process, tools and technology, and hybrid inside / outside sourcing models, to meet their client's business and
legal challenges.
[2] While the topics of those meetings varied, their principal focus was to discuss the obstacles that individuals and businesses face in obtaining
legal services and to share ideas and experiences with respect to existing and proposed innovations in the
delivery of
legal services and in
legal education (for example, the use of technology to streamline court
processes and / or assist unrepresented litigants, [3] prepaid
legal service plans, [4] limited scope
legal services, [5] inclusion of technology - focused courses in a law school curriculum, [6] and a single point of entry into the justice system [7]...).
By re-aligning relationships and promoting value - based fee arrangements and other management tactics, such as project management,
process improvement, efficient use of technology and knowledge management tools, the market for the
delivery of
legal services benefits from the same insights and wisdom upon which every other
service industry relies to provide world - class value to their clients.
Judges commented, «The firm's
delivery platform for large - scale document automation projects combines lawyers»
legal and regulatory expertise with low - cost
legal and business
process services and technology.
Lawyers and other professionals leveraging people,
process, data, and technology to improve
legal -
service delivery for everyone, from
legal aid organizations, courts, and the consumer market to law firms and corporate
legal departments.
In light of the nature of asbestos litigation, which often involves a limited number of plaintiffs» law firms repeatedly asserting the same or similar claims against defendants, clients facing extensive asbestos litigation are positioned to benefit from Thompson Hine's SmartPaTH ®, a
service delivery approach that leverages
legal project management,
process efficiency, flexible staffing and value - based pricing to better align our
services with clients» needs.
Design Thinking: User - Driven
Legal Process Design Could Radically Change
Delivery of
Services (2016) / 3 Geeks and a Law Blog
Key findings include the concept that «enterprises are seeking to automate
legal document
processing; especially contract
processing, and that «Traditional
legal service delivery is increasingly becoming inefficient.
Discover insights on how
process and technology are being used by
legal ops function to ensure quality
service delivery.
We have almost no visibility into the effectiveness of
legal service delivery, which is crippling from a
process improvement or redesign standpoint.
Students should leave the course with the basic skills needed to, among other things, establish a project plan for a matter, prepare simple
process maps, and track performance and improvement on
legal service delivery.
Students will be exposed to basic data collection techniques in
legal settings, simple metrics useful in measuring
legal operations, methods to manage discrete projects and portfolios of matters, staffing opportunities,
process mapping,
process improvement techniques, client engagement, measuring value exchanges, and simple
legal service delivery technologies.
We accelerate and pilot leading - edge technology solutions and incubate innovative ideas to develop products and
processes that transform
legal services delivery.
That means «doing more with less» by adapting technology,
process, and a business mentality to the
delivery of
legal services.
That's because law is shifting from a labor - intensive industry comprised of lawyers selling
legal expertise to a tech and
process enabled one that leverages and integrates
legal expertise with the efficient
delivery of
legal services.
Jordan leads several LegalRnD projects and initiatives, applying
process improvement, project management, metrics, data analytics, and technology to improve
legal service delivery.
Tools such as
process improvement and project management can significantly improve
legal -
service delivery today.
And while
legal practice is still driven by precedent,
delivery of
legal services is propelled by innovation,
process, technology, utilization of «the right resource for the task,» a
legal supply chain, a growing use of metrics and best practices, data in lieu of conjecture, and output — results — instead of input — billed hours.
Project management,
process improvement and Lean operational methodologies apply as much to the
delivery of
legal services as they do to manufacturing and software development.
Those choices, notably non-law firm
legal service providers, are cost - effective, tech - and
process - savvy, and expert in integrated
legal delivery.
The key to survival was better
processes and greater efficiency — constant innovation in the
delivery of
legal services.
Commenting yesterday, Attorney General John Garretson said: «Passage of this new law will benefit
legal professionals and the public they serve by allowing the Law Society of Upper Canada to develop stronger
processes to ensure the
delivery of more effective and efficient
legal services in Ontario.»
But we are neglectful of our students and of tomorrow's clients if we do not extend our training to encompass new disciplines that I argue in the book will be central to the
delivery of
legal services in the future — such as
legal risk management,
legal project management,
legal knowledge engineering and
legal process analysis.
Powered by research at Chicago - Kent's Law Lab, our J.D. Certificate Program in Innovation and Technology emphasizes core competencies in quantitative methods and emerging technologies — predictive analytics, machine learning,
process improvement and more — to make the
delivery of
legal services better and more efficient.