The Internet CBT program consisted of eight online
lessons with components similar to those used
in face - to - face CBT: education about symptoms and treatment, instruction on how to challenge the
negative thoughts and core beliefs that maintain social phobia, preparation for dealing with physical symptoms of panic, graded exposure to social
situations, and techniques for relapse prevention.
Hopefully, the industry as a whole can take a
lesson from Amazon: even
in the face of difficulty, the company is going to find a way to revolutionize its business practices and turn
negative situations into dollar signs.