Sentences with phrase «maintaining guest arrivals»

☛ An experienced hotel front desk associate with a solid track record of performing hotel reception tasks while maintaining guest arrivals protocol.

Not exact matches

Presiding over the sea in regal fashion, Villa Dasha is warm and welcoming upon arrival, wrapping guests in its modern and meticulously maintained embrace.

All properties are professionally cleaned, well maintained and inspected by management prior to guest arrival.

The UK maintained its position as the emirate's leading overseas guest source market delivering in quarter one some 39,841 arrivals, up seven per cent on quarter one 2012, a total of 186,882 guest nights, an increase of 17 per cent and an average length of stay of 4.69 nights, up nine per cent on the comparative period.

Regency Inn Hotel — Jacksonville, NC Jan 2010 — Present Front Desk Officer • Welcome guests on arrival and provide information regarding room availability, types, and rates • Assign rooms pertinent to guests» needs and choice • Collect payments for rooms and board • Instruct bellboys to assist guests with luggage • Provide information regarding hotel policies and activities in response to queries both on the phone and in person • Maintain inventories pertinent to vacancies, reservations, and rooms • Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically

Guest Service Agent Hilton Hotel — Randolph, VT 2017 — Present • Welcome guests as they check in and out and perform necessary services • Assure front desk is manned and maintained at all times • Review arrivals and departures • Liaison with housekeeping for on checkouts, sleep outs and vacancies • Provide information to guests about hotel services and offers • Respond and take action on guest complaints and problems • Receive and acknowledge reservations and cancellaGuest Service Agent Hilton Hotel — Randolph, VT 2017 — Present • Welcome guests as they check in and out and perform necessary services • Assure front desk is manned and maintained at all times • Review arrivals and departures • Liaison with housekeeping for on checkouts, sleep outs and vacancies • Provide information to guests about hotel services and offers • Respond and take action on guest complaints and problems • Receive and acknowledge reservations and cancellaguest complaints and problems • Receive and acknowledge reservations and cancellations

Typical duties listed on a Reservation Manager resume example are sorting correspondence, assigning tasks, reviewing arrival reports, predicting occupancy degrees, implementing hotel procedures, paying special attention to VIP guests, and maintaining relationships with clients.

RESPONSIBILITIES: Answer phones in professional and courteous manner and direct calls to the appropriate associate Retrieve messages from voicemail and forward to appropriate department Open and sort incoming mail Sort and process outgoing mail using Pitney Bowes postage machine Greet visitors and welcomes visitors and notifies company employee about the arrival Maintains security by following visitor policy, monitoring guestbook and issuing visitor badges Maintains a safe and clean reception area Support guests and event management with catering, hotel and travel bookings Orders office supplies and maintain supply cabinet Update information in various spreadsheets Update slides on site monitor Provides general office support with a variety of clerical activities and related tasks REQUIRED EXPERIENCE: 2 - 4 years Receptionist experience preferred Excellent communication skills; written and verbal Attention to detail, accuracy and consistent quality Computer skills in Microsoft Office (Word, Excel, Power Point), SAP preferred Able to use established guidelines to perform job function Demonstrate ability to manage time, complete detailed task and handle multiple tasks simultaneously EDUCATION: Accredited High School Diploma / GED WORK HOURS: 1st Shift Full - Time

Essential Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).

• Loaded and unloaded luggage carts • Escort guests to rooms • Checked luggage tags for arrivals and departures • Delivered messages to meeting rooms • Maintained current listing of leisure, particular events and activities