Sentences with phrase «maintaining user documentation»

Provides references for users by writing and maintaining user documentation; providing help desk support; training users.

Conducted staff training, prepared, and maintained user documentation.

Created and maintained user documentation, project plans, managed deadlines, and working to meet feature requirements and customer expectations

Not exact matches

Essential Job Functions - eLearning • Produce dynamic, technology - enabled learning in eLearning, mobile and virtual delivery formats • Act in coordination with L&D consultants, business leaders and other managers and staff to identify eLearning needs, then match them with innovative self - paced and blended learning design solutions • Curate the best eLearning content to match requirements set by L&D learning consultants • Consult with members of the L&D Team and business leaders to deliver high - quality eLearning experiences that are instructionally sound, creative, visual and engaging through consultative design • Create and maintain tools for helping L&D team and business leaders to implement e-learning design projects in a consistent way • Stay up - to - date on eLearning techniques, gaming technology and e-learning technology in order to curate and develop innovative «PlayStation quality» learning experiences for employees • Effectively outsource eLearning development, when needed, or use multiple development tools to design, create and deliver in - house developed, self - paced (or blended) eLearning content (using tools like Articulate, Storyline, Captivate, Brainshark, etc.) • Ensure learning content adheres to specifications for mobile, virtual and desktop learning as well as brand guidelines and industry best practices, where appropriate • Work with learning consultants, instructional designers and business leaders where appropriate to create user instructions, FAQs, and other documentation that support effective use of the LMS.

• Develop and maintain training materials for colleagues, including multimedia modules, instructor - led training, performance support tools, content / knowledge management sites and end - user support documentation.

Ensure adequate documentation is maintained both for end user training and knowledge sharing

IT Server Technician ITAC Solutions, Akron, OH 2/2009 — 5/2014 • Installed and maintained computer systems such as desktops and peripherals • Ascertained that both software and hardware were updated and installed properly • Assisted in performing troubleshooting activities on systems, ensuring that downtime was minimized • Provided users with information on how to handle complex computer commands • Provided support in creating user documentation and ensured that proper support logs were maintained

Maintain and revise payroll processing, prepare user documentation for both functions (technical and functional), and supervise the implementation.

• Assisted end - users in troubleshooting and resolving IT issues • Sent tickets to appropriate departments utilizing ticket tracking system • Solved workstation - related minor problems Installed operating system, software, antiviruses and patches • Maintained documentation of processes and tickets

Assist in providing system and network connectivity hardware / software support; maintains LAN user documentation including hardware / software applications, support logs and other related information.

SELECTED ACHIEVEMENTS • Supervised operating and approval processes of Accounts Payable which led to production of 170 checks daily and wire transfers of over $ 1000k / - • Modernized ERP systems in order to incorporate user - friendliness into the system • Reinforced approval procedures to better tracking and documentation of activities in purchasing, accounts payable and inventory areas • Bring a 20 % reduction on freight costs negotiated while maintaining quality points • Organized processes and dealings to support 40 % reduction in month - end close cycle from 4 - 5 days

IT Support Engineer — Ellis Memorial Hospital — Sacramento, CA — February 2015 - present • Provide desktop support for more than 300 doctors, nurses, and hospital technicians • Maintain and troubleshoot network of 500 computer and mobile devices • Create internal documentation for software / Cloud - based application use • Cable new hospital wing and integrate into larger network, migrating user accounts from previous systemComputer Support Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guidelines

Worked with users to implement designs and specifications, generate documentation, provide training, and maintain application systems.

Delivered key support to multiple IT teams and business users, and created and maintained technical and application support documentation.

Performed Manual testing and maintained documentation on different types of Testing viz., Positive, Negative, Regression, Integration, System, User - acceptance, Performance, and Black Box Testing.

• Maintained the LAN network operations, including limited hardware and software installation and set - up, documentation, administration, technical maintenance and user support • Troubleshooted network problems and coordinate preventative maintenance of equipment.

Professional Experience Vision Appraisal Technology (Northborough, MA) 03/2004 — Present Information Technology Analyst -LRB-[Insert Dates in Role]-RRB- • Provide network, desktop, printer, hardware, software, printing, peripherals devices, and application support to front - end users within a data center environment, assisting remote users with network / VPN connectivity issues • Execute various active directory tasks including both adding and deleting users and groups as well as setting up shared areas for controlled data access • Verify the successful back - up of servers as well as the deployment of anti-viral applications and system updates • Perform Oracle DBA tasks, including software installations, patching, backups, and upgrades, while creating Oracle production and cloning environments for testing and software development • Aid in the upgrade, migration, and management of servers, while participating heavily in any infrastructure changes • Maintain hardware asset control inventory as well as provide FTP, website, and intranet administration • Create standard desktop images to decrease software application re-installation time and develop documentation for both installation and back - up procedures • Deploy new desktop and laptop devices to end - users with enterprise applications accommodating specific user job functions

Professional Experience Client — XL Insurance (Hartford, CT) 6/2008 — Present Role — Business Intelligence Solutions Consultant — Insurance Data Warehouse • Participate in information - gathering sessions to determine and assess project requirements, identifying best - fit architecture solutions in line with enterprise data warehouse architectural standards • Work closely with the data modeler and the DBA in the design of the logical and physical data model • Create and maintain models for Cognos, performing extensive STAR Schema modeling to enable reporting decentralization and allow for user - driven ad - hoc reporting as well as drawing upon SSRS and OBIEE reporting solutions • Strategize with the ETL team to identify the best case design strategy for ETL - related activities including ETL design patterns determination, load strategies, load timing and frequency, and data retrieval expectations determination • Participate in providing Rough order of Magnitudes (ROM) estimates in and out of release projects, estimating resource requirements and managing within determined time constraints • Assist in the development of security tools in Cognos 8 using LDAP and Active directory while holding responsibility for maintaining run books and project documentation in Sharepoint

Call Center Manager — Duties & Responsibilities Generate increased revenue through outbound program development and effective hiring, training, and scheduling of staff, working efficiently with staffing agencies and outside vendors Create training / development plans for staff, sales, and service team members, providing on - going performance feedback Perform continuous assessment of service and call center associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site omaintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site oMaintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offerings