Sentences with phrase «manage guest reservations»

Room controllers work in hotels and resorts and manage guest reservations.

run smooth operations of the restaurant managing guest reservations and resolve conflict if need be

Not exact matches

Enhance your front desk operations by managing your reservations, guest communication and other functions more efficiently.

The change, which the company said will allow the hotelier to manage guestroom availability «more effectively,» requires guests to cancel reservations at least 48 hours prior to arrival.

Besides the regular daily tasks such as receiving guests, answering the phone and making reservations, our Front Office also manages maintenance, housekeeping and landscaping departments.

Please proceed to use Guest List Manager to book multiple reservations, assign room types and manage payment methods.

Typical work duties listed on an Assistant Hotel Manager example resume are managing reservations, greeting guests, coordinating housekeepers, training staff, recruiting new employees, accommodating special requests, and completing other duties as assigned by managers.

A Guest Service Representative works in the hospitality industry and assists guests with a wide variety of tasks such as checking in, making reservations, recommending services, and managing records.

Managed the overall operation of the front office, including reservations and guest relations.

Managed in - person and telephone guest inquiries, customer service requests, and reservation bookings.

Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guests complaints

The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check - in operations, and answering to inquiries.

From managing multiline phone systems and processing reservations to handling guest payments and maintaining records, I excel at prioritizing tasks, collaborating with peers and management teams, and encouraging effective communication and organizational procedures.

• Proven ability to manage and process guest reservations using Micros - Fidelio Reservation software.

Managed the font desk of an 85 - room hotel in Downtown Seattle, selling and maintaining reservations while providing friendly and efficient customer service to guests.

Managed and kept record of all guest information regarding reservations, luggage delivery and valet operations.

Responsibilities: Acknowledge and greet all the guests and seat them to their designating table, escort them to said table, communicate any delays, offer drinks and keep them entertained while they wait to be seated, present the menus, create a suitable atmosphere for a luxurious and elegant dinner experience, take and manage the reservations, prepare the seating arrangements per day, week or month according to reservations made and to the patrons» requests, walk periodically through the dining room to make sure all the guests are enjoying themselves and that everything is up to par as per the restaurant's criteria, address complaints or specific and personal requests from patrons, escalate the major complaints to the manager of the restaurant or the hotel itself.

A few of the top skills that hostess positions require are listed here: • Personable and professional with focus on guest satisfaction • Able to manage busy environments and ensure clear communication • Effective scheduler capable of maintaining organized reservation system

Oversaw and managed all vacation rental operations including accounting, marketing, owner retention and acquisition, sales and reservations, guest relations, service, housekeeping, inspections and field managers.

Skilled at managing reservations, guest wait times, seating, and menu distribution.

Front of House Coordinator — Wilson's Steakhouse — 2015 - present • Manage host staff at elegant, 12 - table upscale steakhouse • Arrange reservations received by phone, online or walk - in guests, and schedule tables in an efficient and streamlined manner based on time of day • Greet guests upon entrance and provide menu with brief overview explanation • Train host staff in reservations system, point - of - sale system, and company standards for host expectations and duties • Lead daily staff briefings and monthly staff review meetings, conduct team - building exercises, and complete quarterly performance reviews for host staff members • Coordinate logistics with dining room staff to ensure seamless guest experience • Offer rewards program to guests and explain benefits of membership; increased overall guest memberships by 15 % after six months in the position

Hostess — Jeremy's Fine Dining — Nashville, TN — 10 / 2013 - Present • Greet guests and manage reservations and seating in 10 - table restaurant • Provide information about nightly specials, drink specials, and menu items • Communicate any guest special needs to wait staff to provide a superior dining experience • Process payments, enroll guests in rewards program, and inform guests about special packages for birthdays and anniversariesHostess — Down Home Hamburgers — Syracuse, NY — 3/2014 -3 / 2017 • Booked reservations by phone, online, and walk - in requests • Managed restaurant seating chart and communicated with wait staff to continually update chart and seat guests in a timely manner • Answered questions about menu and directed guests to bar during long waits • Accepted take - out orders and packaged food for transport

Their primary responsibility is to ensure proper guest services which may include checking in and out, answering general queries and managing reservations.

Warmly greeted guest, managed guest's seating and reservations.

Skill Highlights Hotel operations Cashiering Guest services Reservation management Account management PBX operations Professional Experience Assistant Front Desk Manager 7/1/2013 — Current Omni Corpus Christi Hotel — Corpus Christi, TX Manage front desk operations, including supervising, tasking, and evaluating staff.

Performance Summary Uniquely qualified Hotel Receptionist with 18 years of extensive experience in managing the reservation process for prospective guests.

Hyatt, Poultney, VT 2006 — 2011 Front Desk Officer • Greeted guests as they entered, and provided them with needed information • Ensured reservations are done in a time efficient manner • Directed guests to their rooms and services • Managed conflict resolution when necessary • Checked in and checked out guests

Therefore, my understanding of providing guest services in terms of checking in and out, taking reservations and managing minor details will be a great asset to Hyatt.

• Overhaul existing inventory system, resulting in increased efficiency in both procurement and storage systems • Managed front desk for 6 weeks in the absence of the front desk manager, without a single complaint • Take and respond to inquiries for hotel services and room vacancies for corporate guests • Handle reservations over the telephone, email and in person and provide timely follow up • Provide feedback to front desk staff in handling room assignment duties and registering new guests • Create appointment schedules for hotel staff members and handle guests» travel arrangements needs • Smooth out check - in and check - out procedures to ensure complete guest satisfaction and repeat business opportunities

OMNI NASHVILLE HOTEL, Nashville, TN Aug 2006 — May 2010 Assistant Hotel Supervisor • Acted as the first point of contact for guests by providing them with information on services • Assisted in handling reservations in person and on the telephone • Ascertained that the front desk was managed properly by ensuring it is manned at all times • Oversaw the cleanliness and maintenance of the hotel by making sure that the housekeeping staff does its job properly • Provided support in creating and implementing staff schedules and ensured that staff members abided by them • Handled the overall room and stock inventory by managing inventory controls and ensuring positive vendor liaison

• Welcome customers as they approach the box office counter and inquire into their movie preferences • Provide information on running movies and show timings along with seat availability • Take customers» information (such as name and age) and punch it into the system for verification purposes • Provide customers with information on age - appropriateness of their desired movie and ensure that identification is properly conducted for rated films • Issue tickets to customers and ask them to verify seat, movie and date information on them • Accept credit card and cash payments for sold tickets and tender change and receipts • Handle reservations for shows over the telephone and in person and ensure that any cancellations are managed according to cinema protocols • Balance cash registers against tickets sold and ensure that any discrepancies or problems are immediately handled • Create and maintain reports of sold tickets and cinema income and provide feedback to managers regarding movies» success or failure • Assist in booking entire cinema halls for special screenings and issue tickets / passes to authorized guests and support staff • Ascertain that leaflet racks are fully stocked and that the counter is properly cleaned and maintained • Issue auxiliaries such as 3D glasses and ensure that returned glasses are counted and stored properly

• Greeted guests and provided them with information regarding the hotel's services • Recorded reservation information over the telephone and in person • Assigned key cards to guests and assisted them in checking in and out of the hotel • Provided information regarding specific travel arrangements that the hotel can manage • Maintained records of all guests and visitors and their checking in and out timings

Highly skilled in greeting guests and ensuring correct verification procedures, handling telephone calls / emails, and routing them appropriately, and answering queries and managing reservations.

Entered guest information into hotel database, managed room assignments and used multi-level phone system to receive reservations.