Sentences with phrase «manage support tickets»

Respond promptly to support calls / support tickets, generate, update and manage support tickets, troubleshoot.

Consistently lauded for being easy to use, the cloud - based customer service solution can streamline the number of email addresses through which customers contact your company while letting your team manage support tickets in a plethora of automated ways.

Managed support tickets and coordinated with on - site technicians in order to get services running in a timely manner.

Not exact matches

Support Tickets: MAISD uses an online ticket system to manage technology assistance requests.

• Retail / F & B / Vendor Support: Greet guests, check credentials, answer questions, sell drink tickets, assist Style Lounge vendors in setup and breakdown, manage and streamline a pleasant and relaxing guest experience.

We will be moving to a ticketed support system next week, and have hired someone to manage this starting Monday.

Help Desk Support, January 2002 - May 2005, Nero Systems Corporation, Jacksonville FL Managed Help Desk services which included answering help desk tickets through online assistance, performing remote assistance on staff desktops, and documenting reports from service calls.

Skills relevant to this position and found on sample resumes include managing the technical support team, analyzing ticket metrics and leading changes to reduce ticket volume, upgrading PCs for trading desk associates without interrupting business transactions, and creating training materials to assist with rolling out new technologies.

Please apply directly to this positing Responsibilities • Provide level 1st & 2nd level technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution on Microsoft Windows 7 OS • Manage assigned support incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this posupport incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this posupport on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this poSupport equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this poSupport, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this positing.

Provided SharePoint administrative support to Core Brokerage Solutions organization (approx. 300 + users); respond to trouble tickets related to SharePoint 2003 and Microsoft Office SharePoint Server (MOSS)(i.e. create and manage SPS and WSS sites, manage permissions, web parts, lists, etc).

Be responsible for managing a ticket system and file room, assist with new employee onboarding, providing support relating to HR programs and processes and completing administrative functions.

Managed Zendesk ticketing system support queue.

He / She will manage various types of support tickets.

Handles tasks such as assisting users in creating reports and dashboards, managing profiles and permission sets, handling basic data management, and processing support tickets.

• Welcome customers as they approach the box office counter and inquire into their movie preferences • Provide information on running movies and show timings along with seat availability • Take customers» information (such as name and age) and punch it into the system for verification purposes • Provide customers with information on age - appropriateness of their desired movie and ensure that identification is properly conducted for rated films • Issue tickets to customers and ask them to verify seat, movie and date information on them • Accept credit card and cash payments for sold tickets and tender change and receipts • Handle reservations for shows over the telephone and in person and ensure that any cancellations are managed according to cinema protocols • Balance cash registers against tickets sold and ensure that any discrepancies or problems are immediately handled • Create and maintain reports of sold tickets and cinema income and provide feedback to managers regarding movies» success or failure • Assist in booking entire cinema halls for special screenings and issue tickets / passes to authorized guests and support staff • Ascertain that leaflet racks are fully stocked and that the counter is properly cleaned and maintained • Issue auxiliaries such as 3D glasses and ensure that returned glasses are counted and stored properly