Sentences with phrase «managed outbound calls»

Not exact matches

Whether your company relies on traditional outbound lead generation tactics like cold calling and networking at trade shows, or inbound lead generation like content marketing, there are many tools available to manage the process more efficiently and measure results along the way — hopefully turning more of your sales leads into sales.

• Performed accurate data entry, managed both inbound and outbound calls to clients that ensured stress free filing preparations for all clients.

Typical responsibilities listed on a Call Center Customer Service Rep example resume are managing inbound and outbound calls, following communication scripts, diagnosing customer problems, offering solutions, promoting company products and services, and taking part to educational opportunities to improve knowledge.

Decreased health care costs by managing inbound and outbound calls to educate on condition management, shared decision making and post-hospital discharge plans.

Handled high volume of inbound / outbound calls, managing multiple lines while providing excellent customer service.

Handled operating budget of $ 1.4 million managing office location and reaching team goal of 50 outbound sales calls per employee.

Phone Representatives work in call centers and manage inbound and outbound calls.

Make outbound calls, schedule assignments for contractors, confirm appointments, and manage paperwork and qualifications of contractors.

Previously, I worked in a similar capacity at Freezone Internet where I gained hands - on experience in managing both inbound and outbound calls.

• Create schedules for each team member, and ensure that they carry out their duties accordingly • Manage the day to day running of the call center by ensuring that all equipment is properly sourced • Implement call center strategies and operations to ensure that the center runs appropriately • Indulge in carrying out needs assessments and performance reviews to ensure smooth operations of the call center • Oversee team members to ensure that that both inbound and outbound calls are being handled properly • Ascertain that team members meet sales goals given to them and those assigned to the team in general • Handle ticket generation and oversight duties, placing special focus on early resolution of clients» problems • Ascertain that all communications, records and data are timely updated and held in strict confidence

Seeking customer service oriented candidate for position interacting with customers, placing outbound calls for follow - ups, recommending products and services, managing medical records, and explaining fees.

If you've worked in any of these positions you may be a good match for this position: Account Coordinator, Account Management Coordinator, Account Manage, Account Representative, Account Specialist, Administrative Assistant, Assistant Account Manager, Assistant Customer Care Center Manager, Bellman, Benefit Coordinator, Bilingual Customer Service Representative, Business Service Representative, Call Center Customer Support, Call Center Lead, Call Center Representative, Call Center Supervisor, Cashier, Client Relations Associate, Client Relations Manager, Client Relations Representative, Client Services Coordinator, Client Services Representative, Client Service Specialist, Concierge, Customer Care Representative, Customer Relationship Specialist, Customer Service Agent, Customer Service Ambassador, Customer Service Associate, Customer Service Greeter, Customer Service Lead Customer Service Manager, Customer Service Professional, Customer Service Representative, Customer Service Specialist, Customer Solution Representative, Customer Support Associate, Customer Support Specialist, Client Support Manager, Customer Support Specialist, Flight Attendant, Front Desk Agent, Front Desk Associate, Front Desk Coordinator, Front Desk Manager, Front Desk Receptionist, Guest Service Agent, Guest Service Representative, Hostess, Inside Salesperson, Medical Receptionist, Online Customer Support, Outbound Calling Representative, Patient Care Coordinator, Receptionist, Retail Associate, Retail Sales Associate, Sales Assistant, Sales Coordinator, Server, Service Administrator, Service Adviser, Service Consultant, Supervisor of Provider Relations, Technical Support Representatives, Teller

PROFESSIONAL EXPERIENCE Inside Sales — Univar, Redmond, WA 2006 to Present Perform effective outbound calling to prospect new accounts, manage existing customers» chemical usage profile, and generate new business through strategic market analysis.

Aerotek Professional Services is seeking a Medical Collections Specialist to work in Aurora, CO Collections Specialist Responsibilities: All outbound calls for outstanding accounts Manage client billing collections for client accounts Coordinate with sales...

Responsible for managing a team of 60 customer service representatives taking incoming calls and making outbound calls.

This Call Center CSR Position Features: This Amazing Technology Company is looking for CSR / Call Center Representative to manage large amounts of inbound and outbound calls in a timely manner.?

• Proactive Manager with versatile experience supporting executive - level start - up companies: customer service processes, sales & distribution, facilities and resource allocation • Adept experience managing inbound / outbound call center operations to deliver customer support and technical services to medical professionals • Track record for consistently improving productivity, increasing efficiency and reducing expenses • Ability...

Seeking for a Call Center / Customer Service / Operations Manager position Energetic, results oriented, hands on leader with many years of experience managing people and process in the call center / support / customer service industries for both inbound and outbound effoCall Center / Customer Service / Operations Manager position Energetic, results oriented, hands on leader with many years of experience managing people and process in the call center / support / customer service industries for both inbound and outbound effocall center / support / customer service industries for both inbound and outbound efforts.

• Dedicated professional with experience in fast — paced, call center environments managing high volume inbound / outbound calls, addressing costumer request, preparing and maintaining confidential data.

a dedicated CSSR who provides exceptional customer service through active listening and problem solving... line phone operation proficiency Adheres to customer service procedures Exceptional work flow manage... inbound and outbound customer calls.

Answer customer queries about billing, trouble shooting, products Effectively managed a high - volume of inbound and outbound customer calls Managed customer calls effectively and efficiently in a complex, fast - paced and challenging call center environment Resolved service, pricing and technical problems for customers by asking clear and specific quemanaged a high - volume of inbound and outbound customer calls Managed customer calls effectively and efficiently in a complex, fast - paced and challenging call center environment Resolved service, pricing and technical problems for customers by asking clear and specific queManaged customer calls effectively and efficiently in a complex, fast - paced and challenging call center environment Resolved service, pricing and technical problems for customers by asking clear and specific questions.

2008: Call Center Manager — Futura MasterCard Managing in and outbound call campaigns to potential distributors, B2B and all existing CardholdCall Center Manager — Futura MasterCard Managing in and outbound call campaigns to potential distributors, B2B and all existing Cardholdcall campaigns to potential distributors, B2B and all existing Cardholders.

THE ROLE: An outstanding opportunity for a Recruitment Consultant / Recruiter / New Business Sales Executive The successful Recruitment Consultant / Recruiter / New Business Sales Executive will be managing their own business within - a-business, and your role will be to conduct outbound tele - sales calls, client visits and lead generating activities locally order to generate new business within a sector of the local market.

Responsible for preparing project result summaries, workload, and high cost reports while managing the inventory of equipment, such as, cables, coils, and ordering supplies as necessary Handled inbound and outbound calls regarding repairs, job status, cable installation, material reports, and Verizon customer concerns while resolving issues, record messages, dispatch field technicians and scheduling follow - up appointments.

The Role: * Managing the full 360o recruitment life cycle * Candidate searching, matching, attraction and screening * Must be able to undertake proactive business development activities including outbound sales calls and client visits * Writing, managing & updating adverts on various job boards & through social media * Creating & running daily CV searches * Keeping the in - house Database updated * Manage and prioritise your own workload to ensure that both client and candidate expectations are exceeded The Person: * The ideal candidate will be a successful 360o recruiter with experience of the full recruitment life cycle * Experience within the Technical, Engineering, FMCG & Manufacturing industries * Ability to secure new business & build your own «desk» * High degree of attention to detail * Experience of using recruitment software and Microsoft Office packages * Knowledge of the Data Protection & Employment Laws * Excellent & confident telephone manner * Ability to maintain a high level of professionalism at all times * Well organised and hardworking * Proven ability to achieve targets & deadlines * Full UK Driving Licence is essential The Package: * 38 hours per week, Monday to Friday (flexible hours) * Competitive basic salary (negotiable depending on experience) * Attractive Commission structure * Full support, training & development wherManaging the full 360o recruitment life cycle * Candidate searching, matching, attraction and screening * Must be able to undertake proactive business development activities including outbound sales calls and client visits * Writing, managing & updating adverts on various job boards & through social media * Creating & running daily CV searches * Keeping the in - house Database updated * Manage and prioritise your own workload to ensure that both client and candidate expectations are exceeded The Person: * The ideal candidate will be a successful 360o recruiter with experience of the full recruitment life cycle * Experience within the Technical, Engineering, FMCG & Manufacturing industries * Ability to secure new business & build your own «desk» * High degree of attention to detail * Experience of using recruitment software and Microsoft Office packages * Knowledge of the Data Protection & Employment Laws * Excellent & confident telephone manner * Ability to maintain a high level of professionalism at all times * Well organised and hardworking * Proven ability to achieve targets & deadlines * Full UK Driving Licence is essential The Package: * 38 hours per week, Monday to Friday (flexible hours) * Competitive basic salary (negotiable depending on experience) * Attractive Commission structure * Full support, training & development whermanaging & updating adverts on various job boards & through social media * Creating & running daily CV searches * Keeping the in - house Database updated * Manage and prioritise your own workload to ensure that both client and candidate expectations are exceeded The Person: * The ideal candidate will be a successful 360o recruiter with experience of the full recruitment life cycle * Experience within the Technical, Engineering, FMCG & Manufacturing industries * Ability to secure new business & build your own «desk» * High degree of attention to detail * Experience of using recruitment software and Microsoft Office packages * Knowledge of the Data Protection & Employment Laws * Excellent & confident telephone manner * Ability to maintain a high level of professionalism at all times * Well organised and hardworking * Proven ability to achieve targets & deadlines * Full UK Driving Licence is essential The Package: * 38 hours per week, Monday to Friday (flexible hours) * Competitive basic salary (negotiable depending on experience) * Attractive Commission structure * Full support, training & development where needed

Tags for this Online Resume: Infrastructure, Nuance, Security, ACD, Automatic Call Distribution, Airlines, Banking Industry, Intelligent Call Management, Management, Operating Systems, Contact Center, Cisco, Avaya, Genesys, Cloud, Aspect, I3, Workforce Management WFM, Omni Channel, Multi Media, Telecommunications, Managed Services, Operations, Sales, Executive Management, Sales Management, Operations Management, Consulting, Enterprise Architecture, Data Analysis, Reporting, Big Data, Digital Media, Software Development, Application Development, Program Management, Project Management, NICE, Verint, Zoom, Calabrio, eGain, CafeX, Upstream Works, eMail, Web Collaboration, Web Chat, Social Media, SMS, Outbound, BPO, Outsourcing, Healtcare, Retail, Engineering

Managed automated dialer (Noble Systems) for outbound calling.

Professional Experience ABC Debt Relief (City, ST) 12/2006 — 11/2011 Client Service Manager • Responsible for overseeing daily operations of a 35 Account Manager call center ensuring effective operations • Recruit and train new sales and customer service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce client