Sentences with phrase «managing client loyalty»

Vend is a simple browser - based software that takes the monotony out of inventory and sales management, as it is packed with additional features that help you build better client relationships through its built - in customer - relationship management and tracking and managing client loyalty.

Not exact matches

Roberta, a leading authority on leadership and the skills and strategies required to earn employee commitment and client loyalty, is the author of the top - selling book, Suddenly In Charge: Managing Up, Managing Down, Succeeding All Around (Nicholas Brealey, 2011), a Washington Post Top 5 Business Book For Leaders.

The Smythes earn more than 70 percent of their revenue through managed services and have a client loyalty rate of more than 95 percent.

With the implementation date of the Department of Labor's fiduciary rule looming large in April, all attention has been focused on how financial advisors and their Financial Institutions are making adjustments to manage their compensation conflicts of interest, to avoid breaching the fiduciary's fundamental duty of loyalty to act in the client's best interests.

Smart firms will use the current crisis to restructure the way they make profits, streamline the way they work, manage costs, and regain their clients» loyalty.

Throughout my career, I have managed client communications, partnership development, and strategic projects and initiatives to increase satisfaction and brand loyalty.

They utilize CRM tools and database to organize and manage customer relations to ensure client satisfaction and loyalty.

To positively contribute to the firm's success by leveraging my project and management experience in Litigation Support and e-Discovery to enhance process and work flow efficiencies in managing time, controlling costs, mitigating risk, and assuring defensibility, while providing predictability, building client loyalty, and increasing firm profitability.

Managed staff of 4 Beauty Advisors and fostered client and vendor relationships that garnered increased repeat customer business and consumer loyalty.

Expert in managing a variety and diversity of key accounts with a high degree of quality support and service, and able to built solid rapport with clients that foster client loyalty.

PROFILE: National Sales Manager / Director of Sales with an extensive background in analyzing markets, developing new business while managing managers and expanding existing business's, targeting areas of highest return, strategizing to maximize profits and volume, and retaining client loyalty.

Professional Experience PDT, Inc. (City, ST) 2011 — Present Insert Title • Serve as project manager on a variety of initiatives ensuring cost efficient and timely completion of all goals • Manage team of eight professionals setting timelines, workflows, and budgets • Responsible for preparing weekly punch lists for the team and status reports for senior management • Conduct client communication sessions to evaluate client needs and ensure timely project delivery • Effectively track progress of outsourced resources to minimize risks and costs • Complete all projects under budget and on time despite demanding schedules • Meet all customer expectations resulting in client loyalty, referrals, and a positive company image

Equipment Leasing & Financing Company, LLC (City, ST) 01/2010 — 02/2011 Managing Partner • Oversee the development of various equipment loans and leases for a multitude of privately held middle market companies • Supervise the credit evaluation of each transaction and the syndication to proper funding sources • Hire, train, and supervise junior associates ensuring they understand the brand and adhere to corporate policies • Build and strengthen key strategic relationships with clients resulting in loyalty, referrals, and new business growth

Professional Experience Three Point Media (Farmington Hills, MI) 2002 — Present Owner / Editor • Serve as lead sales representative responsible for quoting and biding on projects • Responsible for project management ensuring cost efficient and timely completion of all work • Manage video editing and graphics utilizing proficiencies in industry software including Final Cut Pro and Motion • Demonstrated skills in encoding files and multiple codecs, DVD Studio Pro, and related software • Author scripts and oversee camera operation in both HD and SD formats • Provide exception customer service resulting in client loyalty and repeat business • Client list includes Delphi, Magna, Detroit Diesel, Meijer, US Army, National Fallen Fire Fighters Association, Chclient loyalty and repeat business • Client list includes Delphi, Magna, Detroit Diesel, Meijer, US Army, National Fallen Fire Fighters Association, ChClient list includes Delphi, Magna, Detroit Diesel, Meijer, US Army, National Fallen Fire Fighters Association, Chrysler

Professional Experience Haan Crafts, LLC (Otterbein, IN) 1992 — Present Product / Graphic Designer • Oversee the design and advertisement of various products for a diverse clientele • Conceptualize and create graphics, diagrams, advertisements, product instructions, and illustrations • Develop new product ideas resulting in new and highly profitable income streams • Design and create pattern pieces, acetates, and patter boards for silk screening • Manage production quality control operations ensuring a consistent, marketable product • Provide exceptional customer service resulting in client satisfaction, loyalty, and numerous referrals • Perform clerical work including data entry, filing, and multi-line phone system operation • Utilize Adobe Illustrator, InDesign, Photoshop, PageMaker, Quark XPress, Acrobat Reader and Distiller for Mac and PC • Perform all duties with positivity, professionalism, and integrity

Professional Experience DST Health Solutions (Southfield, MI) 2005 — 2012 Business Development Manager (2010 — 2012) • Responsible for the development of strategic sales initiatives and the generation of more than $ 4 million in annual revenue • Managed client accounts providing exemplary customer service resulting in client satisfaction and loyalty • Trained junior team members in sales and customer service best practices • Oversaw daily operations ensuring a cost effective, efficient, and effective practices • Consistently exceeded sales projections and quotas

CSC Healthcare Systems (Southfield, MI) 1992 — 2005 Senior Sales Executive (1999 — 2005) • Directed major client sales initiatives for managed care IT products and solutions • Built and strengthened strategic relationships with clients resulting in loyalty and strong revenues • Recognized as 1999 — 2004 CSC Healthcare Systems Peak Performer for company leading sales and customer service • Trained junior team members ensuring they understood the brand and adhered to policies and procedures

Customer Service Representative — Duties & Responsibilities Oversee customer service and IT support across a variety of industries and settings Responsible for 24 hour, 7 days per week help desk management for both clients and team members Utilize interpersonal skills and advanced IT knowledge in service of national and international clients Direct team of IT and customer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

INVEST Financial Corporation (Freeport, IL) 5/2005 — 11/2006 Investment Advisor • Managed more than 600 investment accounts valued in excess of $ 16 million • Developed strong, long - term business relationships inspiring client loyalty • Provided stellar customer service resulting in referrals and repeat business • Produced considerable new business through cold calling and networking • Created investment product sales presentations for current and prospective clients

Acting Team Manager — Sales Helpdesk (11/2006 — 06/2007) • Manage Sales Support representatives responsible for providing support to internal and external clients • Provide exceptional customer service resulting in client satisfaction, loyalty, and referrals • Manage internal and external client inbound service requests in a timely and effective manner • Provide staff performance feedback and implement new operational strategies to enhance quality and productivity • Coach and develop employees» skills through weekly coaching and monitoring sessions • Ensure that sales support and customer service meet service level agreements and business objectives • Work with other departments to identify new technologies, enhance coordination efforts, and eliminate service issues

Professional Experience PHP LLC (Bountiful, UT) 2004 — Present Insert Title • Manage an insurance and financial services office of 35 agents ensuring profitable and professional operations • Responsible for training agents in company protocols and ensuring agent licensure • Oversee acquisition of insurance and financial service providers for client use • Perform full service client portfolio management including financial analysis, planning, and product sales • Oversee client account administration ensuring exceptional customer service and troubleshooting • Consistently exceed revenue goals through effective cold calling, marketing, referrals, and other tactics • Utilize extensive training in employee motivation tactics to build team loyalty and dedication to excellence • Recognized for excellence in management, sales, and customer service • Perform additional client service functions including medical lab scheduling and other logistics as needed

Pier One Imports (City, ST) 03/2008 — 09/2009 Sales Associate • Oversee the sale and in - store marketing of various home products ensuring profitable and professional operations • Provide exceptional customer service resulting in repeat business, client loyalty, and referrals • Responsible for cash register operation, Pier One credit cards, merchandise orders, and inventory management • Perform building maintenance ensuring a clean and appealing environment for customers • Manage communication with customers and partners stores for product tracking purposes

Camp Woof, LLC (Decatur & Norcross, GA) 10/2006 — 05/2011 General Manager • Managed day to day operations of two business location with a combined yearly revenue of more than $ 2 million • Successful launched new business Camp Woof Norcross LLC location in February 2009 • Established Pet Food Supercenter as Georgia's largest independent pet food retailer • Hired, trained, and managed 35 employees ensuring compliance with corporate policies and procedures • Oversaw human resource and accounting functions including payroll and budget management • Directed sales, marketing, and customer service initiatives resulting in strong revenues and client Managed day to day operations of two business location with a combined yearly revenue of more than $ 2 million • Successful launched new business Camp Woof Norcross LLC location in February 2009 • Established Pet Food Supercenter as Georgia's largest independent pet food retailer • Hired, trained, and managed 35 employees ensuring compliance with corporate policies and procedures • Oversaw human resource and accounting functions including payroll and budget management • Directed sales, marketing, and customer service initiatives resulting in strong revenues and client managed 35 employees ensuring compliance with corporate policies and procedures • Oversaw human resource and accounting functions including payroll and budget management • Directed sales, marketing, and customer service initiatives resulting in strong revenues and client loyalty

BellSouth Telecommunications (Louisville, KY) 08/2005 — 03/2006 Sales and Support Associate • Oversee customer service and sales initiates ensuring profitable and professional operations • Provide product and service education and guidance resulting in client satisfaction and loyalty • Generated significant revenues through up - sales, cold calling, and referrals • Managed customer disconnects in a timely manner

HD Supply, Inc. (City, ST) 2002 — 2008 Operations Manager • Manage, train, and supervise a team of 16 warehouse, sales, and customer service professionals • Ensure effective, efficient, and safe warehouse and office operations • Hold monthly safety meetings to review accident rates and prevention measures • Oversee sales and accounting functions including P&L, sales forecasts, budgets, audits, and payroll • Prepare lien releases for all customers and ensure payments are received and posted in a timely fashion • Responsible for company equipment, inventory, shipping, receiving, and restocking • Ensure driver licensure and compliance with all state and federal D.O.T. rules and regulations • Provide exceptional customer service resulting in client satisfaction, loyalty, and referrals • Exceed profit goals by $ 7 million in 2004 through effective management and sales tactics • Awarded «Mark of Excellence» in 2004 for «Outstanding Operations Skills»